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January 2024 by Joe C.
Be aware, once they've gotten your money there is no loyalty to customer service. Bought a TV from them which they installed. Have an issue with the picture not working and they won't come out to fix for over a week. Sorry I ever bought the TV.
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August 2023 by Jen Jagger
Super friendly and knowledgeable. I had an electronic emergency and they had a solution. Super easy, no hassle. Their services extend beyond my expectations, like an in-house entertainment installment. Really, really nice looking shop too. I was very impressed.
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July 2023 by Tammy E.
Love their mobile service! Everyone there is very professional, prompt and super nice. Love that it's a family run business! I will use them for all of my electronics in the future.
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July 2023 by Sammy Deden
I bought a small $15 adaptor cable that didn’t end up working (no big deal) to try to get me by with my stock radio until I had them install a new system. When I went in the next morning to see if I could get the $15 to go towards the stereo since I threw away the box. The owner accused me of bringing in a different cable. I would totally understand if he just said no to the return since I hadn’t had a receipt or box, but accusing me of lying about such a small expense seemed really weird. Especially since he was right there when I purchased the cable the day before at 4:00pm. Any ways, the employees seemed like nice guys, Colin was extremely helpful with the quote for my trucks stereo system. The owner lost a $1,200 job because he accused me of lying when I would have been totally fine with him just saying he can’t take it back. I won’t go back, I’d recommend others steer clear as well.
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May 2023 by David Thompson
Truck, van, boat or home...Russ and team will gett'r done right. What small businesses should be...local, high quality service and reasonable prices.
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April 2023 by victoria b
I contacted them to rewire my rear dash cam because my puppy chewed wire. They told me there was a $65 charge whether they could fix it or not. Jordan told me that it’s for his time to figure out if he can fix it, I declined and went elsewhere. The other company told me it’s not repairable and I need to buy a new one…the replacement was LESS than Carlson’s fee not to be able to fix it! With the other company there was 0 no question whether or not it could be repaired, but Carlson’s electronics was willing to charge me and then tell me they couldn’t fix it. As an electronic company that does wiring , they certainly must have known they were not able to repair it rather than being honest, telling a senior citizen, they could not repair it. They wanted to charge me to tell me that they couldn’t repair it. Honestly, that is BS in a major way.
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March 2023 by Spencer Green
Great service. I am pretty novice when it comes to electronics. The team here helped me navigate the software of my new car stereo after I had to return multiple times with questions. Conveniently in Truckee.Very thankful for the help, and the new stereo rocks!!!
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March 2023 by GLXY_YBJ_YT
really great service and very friendly. Was able to go home with the right parts and get my double din stereo working thank you guys!!!
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September 2022 by Dan S.
Five star service. Russ and his techs are five star. Competent, reliable,professional and tech savvy. I highly recommend these folks!
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April 2022 by valeri k.
They have been doing a great job and I truly appreciate them for all the help I have received. It's close to downtown so if you have to leave your vehicle for service you can take a short walk to get a meal, shop or enjoy some yummy coffee. These guys are very knowledgeable and trustworthy.
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January 2022 by Alex H.
I have a 21 Chevy Silverado and they did an excellent job hooking two 10" subs that you can't even tell they were in there. I'm so happy I went with these guys. Love there professionalism and their friendliness towards costumers. YOU GUYS ROCK!!
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August 2021 by George Adair
Great service and they had exactly what I needed...a hard to find computer power supply.
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May 2021 by allday everyday
Going back soon. Has a good idea of what they are doing.
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May 2021 by Curtis Hill
Carlson’s Electronics has horrible customer service and has cost me hundreds of dollars in repairs due to improper installation of equipment. I recommend going somewhere else to have your vehicle worked on.
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April 2021 by christie081987
I had an idea for what I wanted for a sub in my Wrangler when I came in, and questions about what I might want for my stereo screen interface. Nate was insightful and informative which I really appreciated. He showed me the difference between 2 interfaces, that was exceptionally helpful to see and touch what he was explaining to me. Have my sub on order and am anxiously awaiting their call when it comes in to schedule the install. They put a whole new system in my husband's jeep last year and it sounds great! Quality work, and I don't feel like we are paying "tahoe prices" for the equipment and labor
