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June 2023 by Andrea Ortega-garcia
Very expensive! Highest quote out of 6 vets , not very polite on the phone either. Do not recommend
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April 2023 by Matt Johnson
Dr. Hartzel is the the guy you want for compassion, information, decision advice, and all around pet owner needs.
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February 2023 by Lorna Shepard
Dr. Hartzell isn't just a highly qualified vet, he is compassionate, reassuring and respectful when we pet owners are facing the tough choices that are inevitable. While our dog was healthy, he provided practical options without judgement. But I will always remember how he helped us make the best choice for our 16 year old heeler and made sure we were at peace with it.
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February 2023 by Dianne Burton
Today, we laid our beautiful dog to rest in the privacy and comfort of our home. Dr. Hartzell was gentle, compassionate, and patient allowing us time to say our goodbyes and hold her while she left us peacefully. We couldn't have been blessed this much during such a difficult time if we had gone down another path. Thank you.
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June 2022 by Christina Ray
Dr. Hartzell has provided amazing, thorough care for our senior dogs. He is gentle and compassionate, And he explains every step of the process in a way that is easily understood. I am very happy with his services and I highly recommend him.
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April 2022 by Zandra Gaspard
Wish I didn't have to give any stars. This "vet" has zero bedside manner. No respect for people losing a pet or as some of us see them, family members. I find myself in a sad position of losing an animal, watching her struggle everyday and in immense pain. My wife calls to see about an at home euthanasia, and this guy has the audacity to tell her it's cheaper to do this ourselves, that we can pay him to dump her in the landfill. He harshly explains we can burry her ourselves but how deep we need to do it.There is a way to treat people who are grieving the loss of a pet, and this just isn't it. Wouldn't recommend anyone seek services from this vet.
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July 2021 by Jessie Howard
Recently my family and I had to go through the difficult process of letting our pup go. Critter Care was incredibly helpful and kind, walking us through the process and making the burden just a bit lighter for us. Would definitely recommend them to anyone who has any sort of pet emergency! Thank you!
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July 2021 by Laurie Sharpe
Dr. Hartzell is professional, compassionate and straightforward with the care he provides to our dog
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June 2021 by Steven Seitz
Dr. Hartzell is great! He is very knowledgeable and explains what is going on really well. It is also so nice to have him come right to the house. Our dogs where not doing well and he made them feel much better. Thanks a bunch!
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October 2020 by Martha Simon
No stress for our pets! So easy to make an appointment and take our pets to the mobile unit in our driveway rather than traumatizing our animals with car ride and exposure to other animals at a vets office! Dr. Hartzell is knowledge, compassionate and caring with our animals! Highly recommend!
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August 2020 by Christine T.
I have had to talk to countless vets over the past 3 months dealing with my dog's cancer diagnosis, and Dr. Hartzel was the first that communicated promptly, directly, and honestly with me. I was planning on taking my dog to Tahoe and wanted to find a vet just in case her health took a turn for the worse while we were there. Dr. Hartzel called me back within an hour of my calling him on a Friday afternoon. He told me his schedule, listened to my concerns, and gave me his opinion based on his information and experience dealing with this disease in other dogs. We did not end up meeting because he made it clear that it would be best to keep my dog in the Bay Area without the trauma of a car ride to the Tahoe area, and that turned out to be really good advice. In just a ten minute phone call he prepared me for what ended up being a very fast decision to euthanize my sweet girl, which is something none of her other vets, including her oncologist, was straightforward enough to prepare me for. Very grateful for his call and hope to meet Bruce under better circumstances next time.
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February 2020 by Nico P.
CritterCare Mobile Vet was amazing. Our yellow lab was sick and Dr. Hartzell came to our location in Incline Village within 24 hours, assessed our dog and had all the necessary medication on hand to start treatment immediately. He also took samples to send for further testing. Dr. Hartzell was clearly very experienced, kind in his manner with our dog as well as every family family member adult or child, explained everything to us clearly and clearly cared about our dog. I would highly recommend Dr. Hartzell and CritterCare Mobile Vet to anyone needing veterinarian care in the North Tahoe area. It was especially helpful since we were unable to get an appointment at any (non-emergency) vet location including calling all the way to Reno, Carson City, Tahoe City, Truckee.
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October 2019 by tracy smith
Great vet who cares about the pets and the humans who own them.
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April 2019 by Scarpa Specialty, Inc. (Corby Facer) -
This is honestly the best vet that I have ever met in my entire life! I am so happy that I listened to all of the references. He knows so much, and cares endlessly! We will never see another vet besides him! You can tell when someone knows what they speak, and cares about your animal too. That is this doctor and his wife! I am so incredibly grateful for coming across him! - Nikki and Corby
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October 2018 by Jake Katlin
Bruce is the best vet in the whole world! Wherever we live, we drive our dogs to see Bruce when they need care because we trust him! He has taken such good care of our fur babies and we can't recommend him enough! He travels to you and doesn't gouge you financially. He explains everything and truly does what's best for the pet and family.
