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March 2024 by Ian A.
I had a very positive experience yesterday at the Truckee CVS. I forgot to bring an important medication with me on a 4 night trip to Truckee, and I have Kaiser, so i needed to connect CVS with them to get the prescription transferred. I was nervous that I could only leave a voicemail message, but 2 hours after I left the message I got a text that my scrip was ready for pick-up, and I waited less than 5 minutes to collect it from the store. The young person who helped me was very polite and efficient. By the way, if you ever find yourself in a similar situation, call the Kaiser Advice Nurse and ask for the direct phone number that an external pharmacy can use to reach them. That's the most efficient way to manage it, according to Kaiser.
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March 2024 by Brianna J.
Poor Katherine who works in the pharmacy is so unhappy with her job and/or life, that she takes it out on customers and physicians. I am a customer & physician, Christian first, so instead of being offended, I'm going to be praying for her. Hoping you read this Katherine and feel Gods loving arms wrap around you. May His peace that passes understanding cover you & your family. In Jesus' name, Amen
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March 2024 by Ben K.
This store looks like a Government run operation in a 3rd World country. I went to get cough medicine and there was only 1 brand, Delsym, offered. I was charged almost double what is suggested online. Taking advantage of the Tourists and burning people who live here. Safeway had the same product for recommended retail cost. Stay away from this place, CVS, if you can.
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February 2024 by Lindsay Neeson
Mark in the pharmacy was incredibly rude and degrading to me. It made me very uncomfortable to get vaccines by him after the way he talked to me. I didn’t hear him ask me a question and he took it personally when I didn’t answer and made multiple comments. It’s one thing if you’re having a bad day, but don’t take it out on customers especially being a medical professional who is about to give me care. He tried to make light of it during the actual shots, but I won’t be coming back.
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February 2024 by Sven Pole
Run down store.
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January 2024 by Daniel Sullivan
Would give pharmacy less than one star if I could.. Totally mismanaged, took several days to get medication that is stocked.
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October 2023 by Evelyn K.
Needed to grab a last minute item at 8:58 pm and was so thankful they did not lock their doors before 9 pm, thank you CVS team for letting us in and helping us find what we needed and check out so quickly!
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September 2023 by Youcheng Ye
I had severe food poisoning and went to this CVS to find some medication. The girl at the clinic clearly tells that I’m in pain and came to help me even though I didn’t ask. She recommended going to urgent care, and correctly predicted that OTC medication won’t help my symptoms. She was very knowledgeable and tells me exactly what medication I needed, which matched what I got prescribed later at urgent care. Thanks to her help I didn’t waste time looking for OTC medication. The situation could be much worse if she didn’t convince me to go to urgent care. To her: I don’t know if you look at these reviews but thank you so much for going out of your way to help a stranger!
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August 2023 by Janel F.
If you can go somewhere else for your needs, I kindly advise you do that. Pharmacy, photos- it's all kind of a disaster. Maybe if you need some lip gloss it's okay? I hope they can pull things together sometime.
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July 2023 by Amy Archer
*First and foremost: please change your online hours to reflect your current hours! It says you are open until 11pm, but never are anymore.*Kinda the Wild West of cvs’s.Glad it’s here, but have sadly seen it go downhill over the years.Bless the employees who keep it going.
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July 2023 by Hector S.
CVS is the best pharmacy they have good service they helped me a lot in finding the things i need. the customer service is great they have a good attitude
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May 2023 by David Wilson
Prescription called in by Doctor for needed antibiotic. Called to check on status, and received recorded message that it would be ready at 7:30pm. Went to pick up at 7:10. Pharmacy was closed! Why would they have a message telling me it would be ready for pick up if they are not even open!!!
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May 2023 by Goolie G
I was visiting friends over the weekend when an acute condition that hadn't been a problem in years hit me. If not treated quickly within 24-36 hours, results in excruciating pain which would leave me bedridden until the meds kicked in.Learned the hard way that there are few pharmacy options in Truckee over the weekend, with this being one of the few. But good god the reviews! So bad, so scary, so hopeless. But there was no other option and begging or battling I was prepared to do about anything for my meds.My doc put the order in that evening, and I woke up first thing Sunday to give them a call. I was prepared for the worst, but much to my surprise I was met with... such a nice man! He was organized and knowledgable, confirmed my Rx, and said he was working on it as he spoke. It'll be ready in 30 minutes! Not entirely believing it could possibly be this easy, my friend drove me over there and i limped into the pharmacy. Almost no wait. Nice lady said oh yah, here you go it's all ready. The order was correct.And all was right with the world.
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April 2023 by Dandy M.
Dani is the best! I have done hundreds of photo orders with all sorts of companies & have never experienced such great customer service. So appreciative that in this rough time- low pay, high rent struggles in this tourist town especially, there are still kind customer service centered individuals. The other two people I interacted with today were awesome too. CVS Truckee- highly recommend!
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March 2023 by Paula O'Brien
It was a very snowy day and there were people who made it in to work...probably at great risk to themselves to get there. I am so grateful this location was open and that people were so helpful, especially the pharmacist. He helped us save money on the prescriptions and had a positive attitude on a day where there were plenty of reasons not to. Overall, one of the better CVS stores I've shopped at. Thank you, Truckee CVS!