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February 2024 by Nancy Guittard
Excellent vets -Dr.V and Dr. H. and outstanding staff. Our senior dog Nigel has had more than one urgent care need and they have always accepted him same day and provided medical relief for him and follow-up plans. I highly recommend them.
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June 2023 by Terrell Blackmon
Thank you for following up with us, we appreciate all of you.
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May 2023 by Dina Brasil
If I could give this business more stars, I would. I was just in the area for a weekend trip with my family and our beloved 14-year-old dog who had some existing health issues. Our dog took a turn for the worst and we rushed her into the nearest emergency vet. I already suspected that this would be goodbye and after an initial exam and review of the medical records we'd had faxed, Dr. H very kindly broke down our options. He never pressured me into a choice and left it entirely up to me. I knew in my soul the kindest thing I could do for my old suffering girl was to let her go and Dr. H was so kind and calm and displayed the kind of empathy and support you need in a time like that. All of the administrative details were worked out by the front office staff quickly and as unobtrusively as possible, including payment, before the medication was administered so that I could just focus on being with and saying goodbye to my girl until the end. That was such an underrated, thoughtful thing to do. Though this experience was a hard and tearful one, I am grateful that it occurred in a place where the staff really did care and showed us so much grace and kindness. Today I received a card in the mail with handwritten messages of condolence from the staff there. These people are wonderful.
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April 2023 by Sleiman Masri
Dr. H was really good with our two dogs. He took his time, was very thoughtful and informative and seemed very knowledgable. The staff was also great and this vet is affordable. Highly recommend!
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April 2023 by Adam H.
Our dog required urgent intestinal surgery, which Dr. Vannini performed the same day. Our dog was home later that afternoon, and has fully recovered (very quickly) and without any problems. Thank you!
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March 2023 by Matt Litchfield
We live in Truckee. Donner Truckee Veterinary Hospital poisoned our dog while boarding. After realizing their mistake, they demanded (and consistently avoided any offers to discuss) that we pay for the significant $$ of veterinary bills caused as a result of their lapse of care. DO NOT BOARD your pets here, and know that despite several requests, the business owners will not respond or even engage in a discussion.
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March 2023 by Helen Tanner
This is by far the best vet inTahoe ! She and her staff truly care and they are very responsive toMy dog Jacks needs!Thank you India and all of you !
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March 2023 by Matt L.
We live in Truckee. Donner Truckee Veterinary Hospital poisoned our dog while boarding. After realizing their mistake, they demanded (and consistently avoided any offers to discuss) that we pay for the significant $$ of veterinary bills caused as a result of their lapse of care. DO NOT BOARD your pets here, and know that despite several requests, the business owners will not respond or even engage in a discussion.
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March 2023 by Lynn L.
I am so thankful for Donner- Truckee's services! We were in the middle of a blizzard and from out of town, when we had a crisis with my dog. Dr. Vannini and staff were so prompt with compassionate, professional care. They were attentive and thorough to get to the bottom of my dogs needs. I cannot express the gratefulness and appreciation of their services. Additionally, being able to board my dog the day after so that I could still attend my sons competition, gave me great peace of mind, as I knew my dog was in great care! I HIGHLY recommend Donner-- Truckee Veterinary Hospital.
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February 2023 by Jane K.
While visiting Northstar, my started acting all strange - scratching his ear profusely and rubbing it against the carpet nonstop for several hours. I immediately felt scared and started looking/yelping everywhere hoping ill find someone here in tahoe. The location - super close to our resort and it was so easy to find. Right off of the main road so it wasn't hard to spot the building. The clinic was big and spacious and the front desk receptionist was extremely kind and supportive. Doctor H - i was so scared for my dog's health yet he was so helpful and explained everything so thoroughly that I immediately felt safe to have brought my dog there. I have finally found a vet here in tahoe and will continue to visit him whenever we're here!!
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February 2023 by js makoutz
What an incredible place! Dr. H couldn’t have been kinder. It was evident the staff loves animals and they were so sweet with my beloved Coco. I have nothing but gratitude for how they handled every step with my pet and their kindness and attention to detail is top notch.
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January 2023 by Risa Matsumura
Dr. Vanini is incredible. She really has the pets' best interest in mind. She doesn't make you feel stupid for asking a million questions and she explains things differently if you don't understand the process or what's happening.The staff there are professional and genuinely want to make sure you are comfortable and taken care of. The doctor's assistant asked if I was comfortable being in the same room while they took some blood for blood work. I thought that was SO considerate!Days after the surgeries, they called to check in on us and if I had any questions. No doctor has ever done that! Despite being so incredibly busy, they make time to check up on you and your pet.I wouldn't recommend anyone else in Truckee!
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January 2023 by helen t.
This is the best vet in truckee and Tahoe Very attentive to my elder dogs needs He is at the end of his life and they are helping me make him comfortable as they can We also get him laser treatments and that helps him too! The adequan shots are very helpful for his arthritis! But doggies don't live forever and Jackie is getting old... very hard and sad
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January 2023 by Tulané D.
I'm pretty upset with the service here and communication. On Monday we brought my dog in to have a small lump looked at. The vet swapped the area and sent off the sample for testing, she informed me it would be 2-3 days. Today is Friday and I still had not heard anything so I called around 3:30pm and got a very vague receptionist. The receptionist informed me the results were there but she couldn't disclose the information. I then had to ask if she could get someone who could talk to me to call me, she said she'd do that. Fast forward over an hour later and I know they're about to close... I get the same receptionist and she tells me the vet techs can't call and it has to be the doctor, who is now out of the building. Literally zero communication from the receptionist or the office, god knows how long the results have been there for. Now I am worried and have to wait until tomorrow morning when I will HOPEFULLY? received a call from the veterinarian. In addition to this bad interaction, I was originally charged $130 for my visit with my dog. About an hour after leaving I was informed I paid someone else's vet bill and actually owed $550. $550 for a quick exam and shotty lab results that I still don't have the results of. I am furious. I guess I'll be driving to Reno for vet care moving forward.
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August 2022 by Kim A.
Called for emergency care for our little Yorkie while traveling through in our RV. Everyone was so kind and caring. Our pup got a thorough exam and some meds. Doing much better. Best experience we've ever had at an emergency vet. Thank you!
