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January 2024 by Claire Duisenberg
elements workers are great!
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September 2023 by Jesse Richardson
These guys are fast at what they do and communicate well. They are also very generous in the area with locals.
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May 2023 by Andrew M.
Too expensive. Went from $700 one year to $1800 the following year, allegedly due to our "steep" driveway that is significantly smaller than others by 60%!
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March 2023 by Jacques Fayet-Faber
Editing/correcting my previous review as i have sone in the past.1. My post is not fraudulent as i am a customer but the service not on my name. I was experiencing snow removal issues as i was in Tahoe Donner since 3/2.2. elements has been very responsive through post but also in action: today a substantial snowblower was in action and cleared tons of snow (some ~6ft) to make our driveway very useableTHANK YOU!?
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March 2023 by Steve E.
Elements decided not to clear driveways on Tuesday. No problem (I realize these guys have been overworked and needed a break). However, they didn't bother to notify us until 3 PM, more than 12 hours after they made the decision. Therefore, I shoveled half the driveway to get out. It was a lot of work, but I was patient and understanding. The next day, the plow operator pushed then left a mound of in front of my garage door that was snow 20" deep starting 10' from the door. It would have been easier to get out if he hadn't plowed at all. When I called to let Elements know, Julie, the manager, clearly did not care. A neighbor switched to Estabrook and could not be happier. Time to switch.
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March 2023 by Marc Chere
Elements has really stepped up their snow removal game this year. This is an epic snow year and they have not missed a beat. Communication with all the customers has really improved as well. Yes, the fees went up this year but after these storms they deserve every penny. Thank you Elements!!
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January 2023 by Natallia K.
They come to move all the snow to your garage door, blocking you in the house and the next day they send you a notification that they will not come, because there is not enough snow, though it's a snow storm right now!Not reliable service.
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January 2023 by Michael Sowalsky (Mike)
Absolute garbage when you need them the most. It was suggested that I shelter in place because they're unable to plow my driveway 26 hours after a storm started. All for the inexpensive price of $1150. A monopoly in this market serves no one.
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January 2023 by Mary F.
During these massive snow dumps, I have watched the elements snow plow guys work tirelessly and efficiently to keep our driveways clear. They took care of our difficult driveway and the extra parking area at the top. Thank you fellows!!!! Take care!!!
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January 2023 by Courtney C.
The Element staff are absolutely amazing, especially the personnel that remove snow starting at 2am so we can be safe on the roads. Everyone is kind, understanding and professional. I appreciate their hard work and diligence in getting the job done professionally and with grace. Absolutely amazing!
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December 2022 by Lou Sanchez
Could not be happier with the interior paint project for our entire cabin. The work included our great room, dining room, kitchen, bedrooms and bathrooms, entryway, stairway and ceilings. Johnny and crew were on-time, professional, took pride in their work and paid attention to detail. They were so great to work with, providing professional advice and perspective on color choices, were friendly and engaging and were all-around good people. The team was very efficient but did not trade off quality for speed.The results far exceeded our expectations!Elements was not the least expensive quote but they were not the highest either. We have lots of experience painting ourselves and with painters over the years. This team far and away was the best we’ve worked with!
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December 2022 by pasokevin
Had a minor issue at our cabin. Called Elements and they immediately remedied the problem. Outstanding customer service. Highly recommend Elements
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December 2022 by Al V.
I've had three different snow removal services in the last three years. I see some bad reviews about responsiveness from elements but we have not experienced that at all. It's early this year and Elements has kept our driveway clear and has already plowed more than our last company did all year last year. There was a large storm during the Xmas break last year and our old provider never came once. And we are very close to town, not remote at all. All of our neighbors were getting plowed and the street was plowed. We called and called and they just never came. It was Snow Removal Solutions. And they charged us more too.
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December 2022 by Adam L.
Can you give zero stars? Unfriendly staff and terrible service. Girlfriend is a local nurse and when calling about 2 days of missed service following 40" of snow, Julie the supposed managers response was "you should listen to recording and stay in town". Ya Julie I'll stay at my other house in town, no problem, why didn't I think of that. I forgot my fantasy 2nd home has a heated driveway and then I can probably just take my hovercraft to work too. Elements continually fails to meet their contract obligations. If you work in town and need to get in and out of your home, look elsewhere for snow removal because Elements is not coming. Better to spend your money on a gas for the blower and shovels.
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November 2022 by Vannah S.
No moral values. My car was broken into one night, doors left open and garage open. When they came to plow, they didn't even bother to knock on the door or give us a call to let us know. When I called them, the receptionist stated "We're not about to get out of our plow and do that kind of work" Work? Or just common courtesy that takes 5 minutes of time? We decided to cancel our contract because they refused to remove snow around our cars and not just the little bit of driveway that's clear. which the contract states they would remove snow around cars and doesn't specify it HAS to be done with a plow. The only redeeming quality is the fact we got refunded since without removing snow around cars it is useless. I appreciate the refund and the speedy customer service.
