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January 2024 by Han N.
Awful customer service. I had a boot fitting appointment 2 weeks ago and I was turned away at the door since they forgot that I had an appointment. After laughing about forgetting my appointment John made me wait for 2 hours before I was seen. Again, this was NOT a walk in. 1 party was seen before me even though they entered the store 45 minutes after me. John's excuse was because it was "store policy" since these folks had bought skiis from the shop the day before. It is a terrible store policy to treat certain customers better than others for the sole purpose of how much profit was made on one customer over the other. When I confronted John about this, he proceeded to laugh it off and say that "it totally wasn't because the other customers gave him a $100 tip". After a party cut me, I was made aware that I was not being helped right away because there were more "urgent projects" that needed to be made by an 8 AM deadline that was the next day. When confronted about this, I was gaslit by John when he told me that "I am putting off urgent projects for you", regardless of the fact that I had an appointment with him 2 hours prior. This was one of the worst customer service experiences I have ever had, and I definitely will not be coming back here again.
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November 2023 by Hillary C.
I can't rave enough about Granite Chief.. if I could give them 10 stars, I would! They not only have amazing customer service and fast shipping, but the employees (and owners) are all very personable. I typically order online but I love going in the store whenever I am able to - always a great experience in there. Thank you Granite Chief!! Keep doin' your thang, we love you!
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October 2023 by Paul Schectman
I have been buying boots, skis, and stylish ski and mountain lifestyle clothing at Granite Chief since 1987. Herb and Treas take care of their customers and provide excellent service. I have had boots fitted by Gunner Wolf and the team over the past 30 years. Having a Master Boot Fitter for my challenging feet when fitting ski boots is very important to me. The entire team of boot fitters is excellent including Darren, John, and Matt. Darren took care of a my friend Neil's daughter Christmas 2022 when she was having terrible pain from the new ski boots that she had purchased in Seattle. I told them to go to Granite Chief and they would be taken care of. Darron made here laugh and he fixed the boot issues. The store is beautiful and well stocked with gear and clothing, and Ansel the Golden Retriever might greet you with a tail wag.
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October 2023 by kevindi
Granite Chief has been providing excellent ski repair service, clothing, soft goods, boot fitting, and equipment for over 30 years. I consistently go back to buy items, get work done on my skis, etc. I stopped in last week for a pair of trailing running shoes and was impressed with the Altra Olympus 5. I absolutely love this shoe! Best trail running shoe I've ever had. They expertly explained the benefits and features of this shoe. Herb and the whole staff are great! Pet the dog while you're there.
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July 2023 by RescueK9s
Modest-sized outdoor sports off the main road, with limited parking.They have nice gear mostly for hiking, backpacking, skiing, watersports, and climbing - not much for cycling. That said, they are quite pricey.
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May 2023 by Sara N.
The people here are really nice and incredibly knowledgeable. We showed up right before closing to get rentals and there wasn't a single peep about staying late. They were patient with sizing and not trying to oversell either. Rental prices are fair but gear seems expensive. But it's Tahoe and I bet the property is expensive to maintain.
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May 2023 by German Chak
I bought Stockli Nela 88 from Granite Chief Ski shop. They had them on sale for $659 while other shops sell the same skis for $1099 and up.I am from MA state. I called the shop and we had the transaction completed over the phone. The skis arrived super fast in brand new condition.I really enjoyed working with the team from Granite Chief Ski shop. Thank you very much for your business.
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May 2023 by Bonnie R.
I was charged twice the same day for ski rentals, never received a refund, even after a phone call and email.
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May 2023 by Dennis L.
Long time business local ski and mountaineering shop. Always had a great reputation for ski boot fitting at a reasonable price. The day I was in there a couple weeks ago they had 20% of all ski wear. Including Arc'teryx stuff, I thought that was pretty good. Excellent help ski knowledge, we'll on everything they sell. Could be as my better location across the street from the fire department next to the high school. I'd certainly recommend stopping in and checking ten out .
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April 2023 by Hoochie Pop Happy Hour
Excellent service with fitting my tester skis and boots rental.Fitted by a ski-pro! That gave us extreme confidence taking their recommendations for ski trial selection. After taking to the slopes we can really appreciate the insight to make not so great snow conditions a Way better skiing experience.They had a large ski sale being the end of winter. They also offer the rental equipment for a discount at the the end of season.This is the spot for skis. Nice selection of apparel and other mountain survival gear in case you get snowed in Truckee!They host a film contest in a few weeks that is open for submissions. We can’t wait to check it out.
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March 2023 by Susan Chappell
Best demo skis ever with excellent expertise to guide you toward the perfect fit.
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February 2023 by Rebecca D.
After having a bad experience at another shop in town today, I swung by Granite Chief to hopefully purchase a new pair of ski boots, and I must say this shop and employees are top notch! I did not have an appointment, but they said no problem we will help you. I was greeted by Marley who was so friendly and helpful, I felt like I made a new best friend. She directed me to Brian, their expert boot fitter, who helped me in between his customers who had appointments. I never felt rushed or a burden, he was warm, friendly, and exceptionally professional! Brian asked me some questions, what boots had I been in, where do I like to ski, how often do I ski, and suggested a slightly different boot. Which I absolutely fell in love with, a total bullseye that only a true master of his craft could hit! The customer service, knowledge, and attention I received was exemplary! I will be back again and again, and a ski instructor I will be sending all my clients and friends their way! Thank you thank you thank you!
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February 2023 by Brett G.
Got some boots here. Very attentive, dedicated a lot of time/patient, and have a good boot selection. Didn't push custom footbeds but said they're an option if normal or slip-ins don't work.
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January 2023 by Laura T.
Great service, great quality skis for rental and prices. Love the styles of clothing for women as well. I was impressed with the store. I was grateful for the warm and helpful service of employee MARLEE. She greeted me and my dog each time I came in and I couldn't have asked for more from a person. She helped me with purchases and also mad me feel welcomed and wanting to return. Look forward to returning.
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January 2023 by Dana Parker
After nearly 2 years of unsuccessfully trying various places, people, etc. to fix my AT ski boot blister issue, I finally found a boot fitter who listened to my concerns and provided solutions that made sense. Can't recommend Gunner enough as a boot fitter who will treat you like a professional skier (even if you aren't).
