-
April 2024 by Denise I.
The service was excellent not only did they sell me the right lightbulbs to put in my blinker and low beam but the assistant manager was so kind he actually installed it. I haven't had service this good since the 80s.
-
March 2024 by Max G.
Very helpful crew. Cody Milne helped me patch a tire in the snow after selling me the repair kit. He pulled a crooked chain link out of the tire and made sure the car was drivable. Went to the repair shop in the morning and they said Cody had it covered. No other patching needed.
-
March 2024 by Joe C.
All the staff is amazing and super helpful. I was having a hard time putting new wiper blades on, and Danielle and Matt rushed out to help me. :)
-
February 2024 by Ryan Sak
We came in not knowing our exact issue. Jeff was able to talk with us through the error reading that we received. He really was there for us, offering tools and anything else we needed while we remedied our issue.If every O’Reilly had one Jeff, the world would be a better place.
-
February 2024 by Marc Gefrides
Caught in a snow storm with bad windshield wipers and no fluid, the employee was extremely helpful. Much appreciated her help!
-
February 2024 by Samuel Eller
I went to get a new headlight bulb, Chris was very helpful and waiting to assist me the minute I walked in. I then proceeded to drop the cover down into the wheel well. When I asked for help, Matt jumped at the opportunity to come assist me. Working to locate the part and fish it out at no additional cost. Excellent customer service.
-
February 2024 by J. Tracy
I’ve been here several times and I’m always sincerely helped by their staff. They provide the most competent and respectful service of any auto parts store I’ve been to and are by far the best in Truckee or the Tahoe basin. Jeff recently went above and beyond to help me get the correct part fitted for my vehicle.
-
February 2024 by Toni Mason
Helpful employees
-
December 2023 by Sherri R.
We were traveling and my battery wouldn't charge and gave me a host of other problems as a result. James helped me with my options and installed the battery for me. He found some cracked hoses while he was installing and walked me through what errors I might get and how to fix them if they occurred while we tried to make it home. He got me back on the road! Thanks, O'Reilly!
-
December 2023 by Spencer Wright
Always great for me, Jeff is the man to see.
-
October 2023 by David Mack
I’m not that into cars, but when I go to O’Reillys, they have such a dazzling array of parts that I start to get excited, imagining a different version of myself who is really into Cars and loves upgrading his car and I imagine how fun that could be, and my whole body feels scintillated, and it is really quite fantastic.
-
September 2023 by Hunter C.
What kind of auto parts stores run out of brake grease , obviously whoever is doing your ordering is doing a terrible job
-
July 2023 by Shields SIOUX
Super Well knowledged, no pressure extra caring and helpful
-
July 2023 by Gina L.
I was traveling with my kids and 2 lively dogs from the San Diego area and had our car battery died the day before we were suppose to return home. Just thinking about the long miles ahead of us stressed me out and made me anxious thinking about any potential issues, even if we had our van jumped. I was able to get the car jumped by Cal Nevada Towing (awesome review for them), battery tested and it was recommended that I head to O'Reilly's for a battery cause they could install it. JOE, ask for JOE he is amazing! They had multiple batteries available for our Chrysler Pacifica, which was great. However, they couldn't install it cause our car had a part over the battery that needed to be removed to change the battery. Yes, although simple. The store couldn't do it. It was a Friday during the Fourth of July week, where was I going to find someone to install this so we could head home? JOE, was kind enough to call around to shops and find someone that could do install the battery, which saved me time and the search for a reliable shop. It gets better! He looked up my husband's purchase history and found that the battery had a warranty on it, so it was FREE! So what I had planned as a $$$ car repair day got better. There is more. The shop called me cause our van had 2 batteries and the other battery was dead and needed to be replace. It gets BETTER, the shop owner at Truckee Automotive called me with the news, at the start of the call my head went to $$$, time, the logistics of getting back to O'Reily's to pick up the battery and starting to think about an additional night in Truckee. But Joe and Truckee Automative are AMAZING! They were prepared with a solution, the shop called O'Reily's to find out if the additional battery was available, price and delivery to the shop. All I had to do was call JOE. I was able to pay for the additional battery over the phone and it was delivered to the shop, batteries changed, the warranted battery returned for my $280 refund, all before 2:00 p.m. I have so much gratitude for Cal-Nevada Towing, Joe at O'Reily and Truckee Automotive for taking care of me and my family. I was definitely out of my element and they all treated me with patience and didn't make me feel silly for my lack of knowledge, they could have told me in my desperation and stress that this fiasco was over $1000 and I would have went with it. Highly recommend!
-
June 2023 by Duane Spade
I have always had great customer service at this location. The staff is always friendly and knowledgeable and this last visit was no exception. In particular Cody went above and beyond and even lent me some of his own personal tools to get me back on the road again! Oriely’s specialty tool loan program, parts in stock, and Cody’s knowledge and resources saved my bacon! I made it home 250 miles away without further issues. I cannot thank them enough for always stepping up to the plate and taking care of the customers and community! Cody and staff, you rock! Thank you!!
