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November 2023 by Michael G.
I have banked with Wells Fargo for 40+ years and have never had a negative experience across many branches. This branch provides the worst customer service! Don't expect a smile and efficiency here! Doing business at a bank should be a positive and welcoming experience, something Plumas Bank should consider training their employees to practice!
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September 2023 by Jennifer Locke
My experience with an associated called Marilyn was depressing. I called and started asking a simple question but the associate started to try and explain - while i was mid sentence. They interrupted myexplenation by saying "oh oh". She wouldn't let me finish my sentence before explaining "at me" then became frustrated at me for holding strong and trying to finish what i was saying and she scoffed and hung up the phone.Thank you.
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April 2023 by Josh B
I don’t care for this bank. I cannot get through on the phone to them. They often decline my debit card for no reason. I wait on hold for extended periods of time and no one picks up. I have banked with them for over 10 years and I would not recommend them. When I try to withdraw larger sums of money they ask me what I’m using it for! And then tell me in a condescending manner that it’s “for my own good” for them to ask. I recently opened another business account with a different bank so I can leave Plumas Bank and my frustrations with them in my past.
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February 2022 by Brian Mock
I went in with my nine-year old son because he wanted to exchange some dollar bills for some rolls of coins. Even though we didn't even bank there, they were so helpful and sweet in helping my son. I currently don't have bank accounts with them now, but will soon in the future because they were so friendly.
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November 2021 by C.J. Nugent
I love this bank! Their team is very friendly and efficient. They have helped me out on multiple occasions to get important transactions handled in a pinch. It's so much better to bank with locals instead of some huge conglomerate that'll just treat you like another number. Extra thanks to Kaitlin who always has a great attitude and dog treats for my puppy!
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April 2021 by Jeff Johnson
Love this bank! Everyone is so helpful and they helped our business with our PPP loan. I highly recommend if you have small business in Truckee
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July 2020 by Mrs. Gamble
As far as tellers/customer service go - Fabiola is always helpful and very friendly, however Kaitlyn has consistently given the WORST customer service I have ever received. Always very unpleasant and rude with an awful demeanor. For a small town branch, you would expect a different level of quality.
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May 2020 by Jani Osborne
Plumas Bank manager Elizabeth Wainscoat provided excellent customer service for me while I was working through the PPP loan and opening a new account. I highly recommend working with Plumas Bank for any financial needs. This smaller town bank really knows their customers and supports their needs.
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May 2020 by Rustin Abraham
Beautiful building.
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April 2020 by Aaron Bigelow
After a decade of banking with a business account and depositing a lot of money over the years with this Bank - they have discarded us in our time of need - rude, will not return phone calls or emails with numerous requests for help with SBA loans during this Covid crisis that mandatory shut down of our business. Stay away - bank with Bank of the West - we have a super mall savings account with Bank of the West and all they do is reach out offering assistance, guidance, and offers of help. We beg for help from a bank we have deposited TONS of money to over the past decade and they cannot even call or email us back. They are just a corporate bank pretending to be a local caring bank, trust me they are not
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April 2020 by Aj B.
This bank is horrible. We are in dire need of help and when we needed them they do not even have the time to reply to our many calls and emails with SBA loan assistance during this Covid pandemic that shut us done. Mandatory shut down as we own a restaurant. To pour salt in the wound we have been loyal customers depositing TONS of money in their bank over the past 10 years. Meanwhile Bank of the West who we do very little banking with at all - not nearly as much as Plumas - has repeatedly reached out offering guidance and help with loans to get us thru this tough time. These Corporate bank acts like they are local and here to be part of the community, it is a sham, a lie and they are just greedy corporate types who care less and when the chips are down, throw you out like garbage. BANK ELSEWHERE! Truckee has other very good truly local options with people who do actually care
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July 2019 by Steve K.
Don't use their atm if you're not a customer. The atm asks if you are ok with the $3.00 charge which seems high but fair. That $3 gets tacked onto you're withdrawal. The surprise comes when you get an additional $2.50 charge directly from the bank as a separate transaction. Not cool Plumas bank!
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December 2018 by Drew M.
Wrote a bad review for the wrong plumas bank! You guys get 5 stars for not being the tahoe city branch
