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November 2023 by Dan A.
I recently was in Truckee and my coolant system had a leak. The team at Quality Automotive was absolutely AMAZING! They were able to do a thorough diagnostic, identified the problem, ordered the parts, and got the car up-and-running quickly. The repairs required a couple days, so they even gave me a free ride to where I was staying. They really went above and beyond, and it was one of my best experiences ever at an auto repair shop! I highly recommend them for any auto needs you have in the Truckee area.
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November 2023 by Nicholas Sielchan
Really fast and efficient so you're paying for that for the most part. Only glaring issues are the diagnostic fee which is significantly higher than others in Truckee ($245.00 versus $189). Even if you're an amateur with car repair it's best to take it to someone who will actually listen to your own diagnosis instead of simply nodding at you and pretending they understand before you spend that much money. I'd give a 4-star rating but another peculiar thing is that, at least in the past, I have been told by freelance mechanics that they used to order their parts from the local O'Reilly and overcharge. If I can find a part for $180.00 it shouldn't be a 135% markup of $440.00+ (this was the itemized pricefor one part not including labor which would have set me at almost $1,000.00 while I just recently got quoted for $500.00 or less including labor).
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October 2023 by Laura Partridge
Awesome from the word go. The people, the service you have it going right. Serviced my Mercedes there.. Mercedes dealership wanted $2005.90 for the service, QA checked everything and did what the car actually needed. ($260!) Thank you for the $ savings and doing the right thing!!Services: General repairs & maintenance
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October 2023 by Bill Petrin
Radiator hose got a hole while near Truckee, 4 hours from home. AAA tow to Quality Automotive because their website listed Land Rover as a brand they service- and mine is 15 years old. Took a day to get the part, and they did a great job repairing and testing my car to make sure I could make it the 4 hour drive home at night. They even provided a half gallon of extra radiator fluid, which is unique for LRs, in case I needed to cap off on the way. The topper, which prompted me to write a review is that the next day, Maggie texted me to make sure I got home ok, and the car was fine too. Needless to say, I got home fine and after having my Range Rover checked out at my local shop, he said the repair was great and it was good to go.
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October 2023 by Miles Huber
Go elsewhere for smog recommenfed. Quality created a nightnare: My 96' suv passed the air quality test but Quality called it on parts only. Worse..staff requiired 2 cadillac converters from a manual that could Not physically fit! In others, Quality gave me no means to pass my smog and a $1000 attempt that would not work!
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September 2023 by Kevin D.
I have been going to this shop for years. It just keeps getting better! Went there today with an emergency situation and Maggie, the service writer got me in. Fixed my problem in less than an hour. Totally great service with over the top professionalism.
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September 2023 by J P.
Had my car towed here on Labor Day. The next day, they were able to diagnose the problem, order a part, and repair the car so that I was back on the road around 3 pm. Thank you!
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August 2023 by Mike Keck
The work is good and the price is fair. But this is the second time that I have brought my vehicle in for a scheduled service that they were not able to complete because the parts were not ordered in advance. As I have to travel an hour each way and essentially burn a day from work it is very disappointing. Hence three stars.
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August 2023 by Glenn Douglas
Gary is always helpful and very honest. Hard to find people with these qualities anymore. The waiting room is awesome and the key drop off/messaging system is flawless. ?
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July 2023 by Kurt Rademacher
Having our 20-year-old minivan develop serious problems in the middle of a family camping trip, we are so lucky we found Quality Automotive in Truckee. Tom and staff saw to all of our needs, offered "above and beyond" service and assistance with our trip. If we ever have a vehicle break down on us during vacation in the future, I sure hope we are near Truckee!Services: General repairs & maintenance
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July 2023 by Mark Grueninger
Maggie the service manager exemplifies what it means to be a SERVICE manager. In my 20 plus years in the auto dealer industry i have never run into a more professional, organized, and outright service oriented privately run repair facility. If you are having trouble with your vehicle or just need regular maintenance, you wont be sorry you brought it to quality automotive service. And no...i dont work there. I really am a new client!
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June 2023 by Sophie A.
I went to this service to support small business and my community. I left my car for an entire day for an oil and filter change on my BMW .I was hugely taken advantage of- $499!!!!lI get an oil change at the BMW service for $100 in Reno or even the expensive Bay Area. I am happy to support local business but this is racket! Beware
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May 2023 by Kyle Osentoski
Had a great experience they were really helpful and got my car fixed just in time of my deadline.
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May 2023 by Cali C.
Ridiculously overpriced!!!! For a simple oil change, took hours to get me in and charged $150+ with no extra work or explanation. Would not recommend getting serviced here for anything.
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April 2023 by Sage Winter
The staff & work at Quality are great. They really do take feedback seriously, and their work has always been excellent. Even when I have had issues/bumps they are quick to resolve them. I will keep bringing my car back to Quality, and am happy they are part of our local community.
