-
September 2024 by Rosanna Neagle
Wonderful crew and project lead--a pleasure to work with on our Olympic Valley home! Completed our project quickly and did a beautiful job--we are very happy with our landscape!
-
September 2024 by Ada Bauman
Rock & Rose did a beautiful job landscaping and installing a paver patio in our backyard. The result is perfect and we are enjoying the patio! The workers were very kind and fast!! Everything was professional and we would highly recommend them for your landscaping needs.
-
May 2024 by Francis Townsend-Merino
So very helpful!
-
September 2023 by Candace Craddock
Very unprofessional workers. Have had myself and my car assaulted 2x by their workers at the Tahoe City library. So unprofessional they do not speak english and cannot tell one they want to do the work before vandalizing my car and trapping me inside. They do not post signs stating when they are going to work there but each time I've been assaulted by their workers at around 8:30 in the morning while the public library is open for wifi and book returns. They should be doing their work at 5am when most people don't show up to do their work here and be more professional towards members of the public.
-
July 2023 by Sarah P.
This company is awesome! I live in Truckee and hired them to do my spring clean up + ongoing weekly service. Jaclynn got in touch right away to get me set up and the clean up was perfect. The yard looks awesome. I am so very pleased!
-
July 2023 by Rebecca L.
Very friendly, knowledgeable staff and beautiful greenery. I enjoy just walking around.
-
November 2022 by Sue Simmons
Great, extremely helpful and friendly
-
August 2022 by Nicole W.
I went to the business location to look at the product samples and ordered the redwood nuggets and the DG. The customer service team was available on-site to discuss my small job and answered all of my questions. They double-checked my estimates for the amounts to order and we made adjustments. The delivery person was helpful as well on suggestions for moving the product. The quality of the product delivered was exactly the quality of the product I ordered from their sample tray. The delivery person notified me ahead of the anticipated time of delivery - just as planned. It was a small job for them, but a big job for me and I appreciated the quality of service I received. I felt the pricing was reasonable as well. Highly recommend.
-
August 2022 by Michael G.
Have tried unsuccessfully to get a project quoted, never heard back after they came by to scope the project.
-
August 2022 by Emily Lin
I'd asked this company to come to my property to take a look at my irrigation system so I could get an estimate for the work I wanted done (repair irrigation and possibly move my irrigation system underground). I was told that there would be a $110 charge for the visit, which would be credited towards any work I let Rock N' Rose do in the future (basically if I accepted their bid). I paid the $110 before the visit.I will say that their visit was great and I appreciated them answering all my questions when they were looking at my irrigation system. I ended up not going with them and instead had someone else do the work on my irrigation system.Given just that, I had no issues with them. However, several months later, I suddenly received an invoice for $165 for the visit, the mileage, and the time to prepare the estimate. At first I thought it was a mistake, so I responded and explained that I'd already paid the $110 for the visit they'd made. However, their response was that they could credit the $110 towards the $165, but I still had to pay for the time it took for them to prepare the estimate and for driving to my property. I was stunned, because I was never told I had to pay anything extra since the $110 was supposed to cover the actual visit to my property. I do not live in the middle of nowhere, and live in their service area. When I'd asked about fees before scheduling this appointment, I was told there were no other fees besides that $110, which I find very unprofessional. Fees should be the very basic information for any business, especially when it comes to providing services.I would suggest that if you are looking to get estimates/bids from several different companies, do NOT get one from this company unless you're fine with paying over a hundred just to get a bid.Service: Irrigation system repair & maintenance
-
July 2022 by Lance M.
Spent $250 on some plants. Three days later I noticed one was dying because of an aphid inspection. I called them and they said bring it back for exchange. 30 min later I showed up and was told they do not do exchanges for plants as they are living things and if my dog peed on it they would have no way to know. When I insisted I had talked to someone and I expected them to honor the phone call, that person came and let me exchange my plant. Poor training or poor customer service, either way not a pleasant experience.
-
July 2022 by Danielle Quinn
Rock & Rose does beautiful landscaping work. And Valerie (head of landscaping) rocks!! Super helpful and on top of it! Thank you!
-
July 2022 by JUdy Thompson
Great selection of plants, herbs, etc. Very friendly and helpful. Will definitely be back.
-
November 2021 by Greg Tarter
Fantastic customer service!
-
November 2021 by Brad Hunter
Awesome - fantastic customer service, excellent advice and a highly qualified staff
