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February 2024 by Philippe Fossier
Conveniently located; Very expensive.Costco regular gas costs just under $4.00/gal in Sacramento and $3.84 at the Reno Costco but $6 at this Shell station. Unfortunately, like too many businesses in Truckee Donner - prices extracted from skiers often exceed Bay Area prices for equivalent services. Pump as little as you can get away with and go somewhere else.
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November 2023 by Kaitlyn Stapleton
old white lady who was smoking cigarettes outside of a gas station was INCREDIBLY racist and rude to my dad and i. she insisted that we pay before we were even done pouring our coffee and kept making weird remarks. while we were parked outside and getting situated my dad was on the phone with my mom and she came up to us and insisted we leave or she would call CHP (there was NO loitering signs anywhere) this is disgusting and i hope she gets fired soon
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September 2023 by Jay O
The bathrooms are clean. But cashier rude and racist.
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May 2023 by Brian Spiering
Pumps have video ads
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March 2023 by Michael Peterson
Highway closed and they wouldn't let you sit in parking lot. We were asked to leave by rude employee
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January 2023 by Willie Nez
I needed a set of chains for my trailer as I could not proceed without them. I was told this place sells them. I pulled in but was told they don’t take my company credit card. I found another place to bring me chains. The owner/manager told me to get the hell off his property and wait elsewhere. What kind of place is this. Unbelievable! So if you have a mechanical issue and cannot proceed and happen to pull in here, get ready to be told off. Rude and not a bit of humanity here!!
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December 2022 by Nik N.
Freezing temperature windshield wash cones with a paper funnel! Yes! Also bought gas there no complaints. Windshield wash was 6.50 a gallon and gas way over $5 a gallon but I was grateful for both.
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November 2022 by Josh Allen
They sold me tire chains not rated for my truck when I clearly stated I drive a 10k lbs dully. An employee helped install them. They broke and destroyed my running boards and fender wells. The store refuses to refund me for the chains let alone over 1k$ in damages to my truck I didn't even ask for. All I wanted was to return the chains.
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October 2022 by Gina B.
Today, we stopped by this station to buy lottery tickets, get snacks and gas. The owner, Bob, was so rude to every customer because all of them were there to buy lottery tickets. He complained that the lottery is a waste of his time and money ... that it was costing him customers. He claimed that he earns no money on lottery tickets. As I was first in the line, he griped at me and told me to go to Gold Ranch ... seriously! He told me I was holding up his line from all of his paying customers that were in line behind me (as if I wasn't a paying customer). I told him that I asked all of his customers to go ahead of me and that the rest of the people were also lottery sales ... he said, well, all of you need to go somewhere else to buy those damned lottery tickets; you're wasting my time. Although I wasn't finished with my lottery transaction, I cut it short and informed the clerk and owner that I would go somewhere else. I left the snacks on the counter, and they lost my business. I spent $102.00 to fill-up my car at his competitor, and I purchased the rest of my lottery tickets and snacks from the other, very close-by, service station, where they were very friendly and even wished me good luck on the lottery. I will NEVER patronize this Shell staction again ... I work too hard for my money, and I refuse to be verbally bullied by an unappreciative and curmudgeon owner. Nobody forced that foul mannered, bitter old man to become a lottery retailer; if the lottery is hurting his business (as he claims), why doesn't he get rid of it? It makes No sense. He's a liar and a bully. I will report him to the CA Lottery headquarters.
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July 2022 by Nick Gavin
In and out. How it should be. Clean. Organized and tidy. Every time I stop here it's consistently how it should be. Like visiting in another time era because it's just a nice gas station. The car wash must be good too because there are always people waiting to wash their cars here.
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July 2021 by Andrea M.
currently 5.09$ for regular unleaded gas. fuel stations in truckee repeatedly tow the line of price gouging laws. unacceptable
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May 2021 by Russell T.
The only Shell in town with a rest room. Pricy but maybe the restroom is what you're paying more for? The inlet and outlet are next to 2 intersections along Embarcadero, which is just yards away from 101 & a town square with many shops. So do be careful when coming here, especially when u r coming in from 101 or exiting into Embarcadero
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February 2021 by zane durant
No masks on employee. Monday afternoon 2pm. I used to buy my tickets here for the lottery but no longer. Wearing a mask is not political statement. Learn it, live it
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February 2021 by Steve Hughes
The most expensive car wash at $14 is unable to clean the dirt off cars from the local roads. Ran it through twice, still filthy. Total waste of time and money. Hand wash is the only the only way to get the dirt off. Place deserves a ZERO, but rating system requires me to give a minimum of 1 star
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February 2021 by Erik G.
Employee refuses to wear a mask. She even put a sign up on the plexiglass stating please don't be mad at me for not caring if I get you or your family members sick.... The sign actually says, "please don't be rude to our employees for not wearing a mask". In her mind it's OK to be passively rude as long as nobody die's in front of you... However, pointing out she is the only employee who refuses to wear a mask is crossing the lines of polite Society. Incidentally she is the only blonde white employee.... All the other employees who don't share her characteristics happen to be masked! Sign should read, "I have a entitled overly sensitive small town perspective and you better not cross me because the owner of station shares my views" I feel really bad for the people who have to work here.