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November 2023 by Mona F.
Had my front bumper repaired here through insurance. They did a phenomenal job. There was attention to detail, which i really appreciated, and the customer service is truly notable. The owner/staff are incredibly kind, competent, reliable and timely. Will definitely be coming here in the future.
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April 2023 by Ross C.
My Outback was sandwiched - rear ended and pushed into vehicle in front of me.The front bumper clips were knocked out line and sheered off.I took the car by Shepards on a snowy afternoon to get a professional opinion and estimate.Jason came out in about 6" of snow, adjusted the front bumper, went back in the shop, came out with THE Subaru clip, installed it, stood up, shook my hand and wished me "a good day".Are you kidding?!!!HIGHLY Recommended!
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April 2023 by Cassie Robinette
Jason is efficient, honest, fair, and a joy to work with.
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July 2022 by Eric Plumb
Our car was smashed up so badly that insurance wanted to total it at first. Jason &co worked within our budget and helped us find used parts to keep cost down, and had the car looking good as new within a couple weeks.They were extremely patient and helpful, and kept our situation in mind: each time we stopped by or called them, they helped us do what we wanted to do, not what would make them the most money. We're so grateful, and you will be too if you take your car here.Service: Body & Trim
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July 2022 by Edward Hilton
Shepherds is an honest, professional auto body shop we have used to repair a number of vehicles over the years. Jason and his team will go above and beyond to make sure the job is done right and correct any issues immediately. Thank you Shepherds!
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July 2022 by Eric P.
Our car was smashed up so badly that insurance wanted to total it at first. Jason &co worked within our budget and helped us find used parts to keep cost down, and had the car looking good as new within a couple weeks. They were extremely patient and helpful, and kept our situation in mind: each time we stopped by or called them, they helped us do what we wanted to do, not what would make them the most money. We're so grateful, and you will be too if you take your car here.
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January 2022 by john holden
These people are AWESOMENESS. We are from Bay Area and slid out needing body repair. Great Job and Timely to get back on the road. Big ThanksService: Body & Trim
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August 2021 by Rebecca Harris
Great work on our truck after someone ran into us. Thank you Shepherds for helping us out with the hitch lock as well.Service: Body & Trim
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March 2021 by Sam B.
Got into an accident on the way up to Truckee. I was pretty hopeless - the damage seemed substantial and I was going to have to pay for the repairs out of pocket. Jason worked with me to find the most affordable solution, and was very resourceful in doing so. He understood my situation from the beginning and kept it in mind every step of the way. We had several discussions throughout the course of the repair where he explained my options and made recommendations. The repair took a bit of time but happy to make that compromise in exchange for an inexpensive repair solution, which Shepherd's definitely delivered. Very happy with the end result. Made a stressful situation much easier to handle.
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March 2021 by Christina “Tallica” Temple
Excellent customer service and body work. Definitely recommend.
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August 2020 by Mak T.
Jason and his employees were professional, punctual, honest and did a great job! Amazing attention to detail and just overall great experience.
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August 2020 by mick deiro
Honest, that’s what I want , honesty
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May 2020 by D S.
Unfortunately have had quite a few fender benders in the past and shepherds has always done an awesome job. Yeah sometimes wasn't always done exactly when expected but that's the way it goes. But mostly it was done ahead of schedule. The shop doesn't have the parts on hand they have to order them and rely on the dealer to get them to the shop which doesn't always go as planned. Not to mention the insurance companies that they have to wait for for approval. It's a process. And for all the negative posts I know Jason would give you his personal car for a loaner for free if he had an extra. And as far as being expensive go get fuel or groceries everything is more expensive on the hill! So don't believe everything you read until you hear both sides. Some people are just crazy and expect things for free. I WOULDN'T GO ANYWHERE ELSE! I WISH I COULD GIVE THIS PLACE 10 STARS!
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May 2020 by Thomas Angeley
BEWARE: This company is a scam. They rip off locals! I wanted to go somewhere in Truckee to keep business local. My car took them two hours to look at and they held it for four days. I was charged $600 just to look at the car. It was picked up two hours after I received the quote back. No compassion only a company trying to go after profits over anything else. Save your money and go to somewhere that has respect for their clients.
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May 2020 by C L.
I would not recommend. I just got back from picking up my truck for autobody repair evaluation. My insurance company required me to have it towed there due to COVID instead of sending someone out to evaluate the damage. The car sat for three days before they could look at it. They got the quote back to me after 4 days, billing me for 3 hours worth of work and a $90/day storage to have it sit there for the 4 days. If they had said they couldn't look at it for a few days we would have gotten it towed down later in the week. The owner suggested that he "gave us a deal" when in reality he was just doing the job that we paid him for. I'm sure there are better places to go, don't waste your time with these crooks.
