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March 2024 by Larry L.
The better way to start skiing is both with an experience boot fitter and an inventory at your convenience, before the first ski lesson. But what did I know. I started ski racing at 60. I eventually noticed I was crashing on my left turns (called a right footer). Turning left, I spun and fell downhill and I broke a left rib, again, I fell downhill on my right shoulder, I sprained my left knee. I was learning boots the hard way. I also couldn't get close to the slalom gate (pole) going left. I bought boots over the years and it was like buying from a shoe salesman. Nordicas, Technicas, Salomons, Dalbellos, always asking for race boots since my first pair in my 20s. I added a heel lifter to my right foot and shims to keep my right heel from lifting off the boot. After a talk with coach I went to Start Haus. There, they measured my heel to front ankle, told me my right ankle was smaller than my left and my boots should be smaller. I got some Langes 25.5 down from 26.5. They have to be warm to enter them but my coaches noticed an immediate difference. I can turn, balance, and aim my skis better. I didn't know I could ski that well.
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February 2024 by Susan S.
I am so impressed with the knowledge and persistence to help me gain a better fit in my ski boots. Greg figured out about a former injury and that my ankle was not as flexible and not matching up to where the ankle should be in my ski boot. In addition, Greg worked his magic on my liner fit as well as a slight bump out in the toe box due to my toes not matching to the shape of the front of the boot. My feet were much more comfortable in my boots and I was able to last much longer skiing due to these adjustments. Appreciate the attention to all details of the ski boot with my foot/ankle.
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February 2024 by Cheryl R.
We had a custom boot fitting last month. What a great experience!! I highly recommend Start Haus for your ski boot and additional skiing needs.
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February 2024 by Barbara B.
This is such a great shop. It's small and specialized. I've been going there specifically for my boots since they were located at their old place. I bought 2 pairs of Dal Bello boots, one for work and one for home. All boots and many skis were interchangeable. We'll, I thought I'd miss that guy but along came Reid. He has kept those old boots up to date for years. Thank you Reid. I'll be back for some new ones soon and I'll go straight to you.
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January 2024 by David C.
Hi, I just wanted to let y'all know that Greg did a great job helping me out a few days ago. I came in without an appointment, looking for a particular boot which happened to be in stock (a Mach1 LV 110 for my very small feet and light weight). Without an appointment, I expected to simply purchase the boot and be on my way, a faceless customer in a busy crowd. But Greg saw me, and took the time to ask about my particular interest in the boot... and then went above and beyond to sit me down, get my insoles from my other boots, look at my feet, try everything on, and even adjust my bindings to the new boots! Really top notch, so please tell him thank you - and that I had three GREAT days skiing in those new boots!! I'll be sure to come back to Start Haus, and send my friends there too - cheers to Greg!
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January 2024 by Chris C.
Great customer service from Valerie. Specializes in ski race gear. They cram a lot into a little store. We went for the heated ski boot bag, we came away with two helmets (1st generation helmets deserve to be retired to hot spring ski days), Helstra mittens and ski goggles. Also, they only carry the good gear, nothing specific to snowboarding, and just a great local spot for SKI!
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December 2023 by Brian D.
This place is the real deal. I had two pairs of skis tuned and they did a beautiful job. Furthermore, they took the time to ask me what I wanted, and we customized the tune for each set of skis. It's clear they are popular with the ski racing community, but I would recommend them to any recreational skier looking for top notch service in boot fitting, ski shopping, or tuning!
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October 2023 by Craig H.
These guys are sick had joy division on in mechanics work area and that's shows old school talent and how about getting my giant revolt the extra care it needed to slap Donner pass and the hardest climb I encountered during my assault on our national crossing . Extra special attention goes out to Greg.Thanks Craig Howell from Fresyes
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September 2023 by Jana B.
My husband should have reviewed years ago but yet again he had boots fitted and the molded insoles a year or so ago and he is still happy with his purchase...but anyway...we went for the sale over Labor Day weekend and ended up with some skis for me and my daughter and of course while we were there we decided to try on boots for my eldest...yeah we ended up purchasing new ones because Forest did such a great job fitting her and she was too excited to not have them. Love coming here they have a lot of experience and great customer service. We can't wait for the snow to come now... Thanks again!
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August 2023 by Tom Angsten
Had over 4000 miles on my Fox 34 fork and it was start to leak a bit of oil out the top. Had them do a rebuild on both the fork and shock, very few shops work on shocks. Did it in 1 day and cost $320 for both. The Fox factory and other shops charge $200 each and it takes weeks, so screaming deal. They were super nice, communicated well and the shocks seem great. Will definitely use them again. Props to an ad on 101.5 Truckee Tahoe Radio where I learned they do shocks as their location is a little off the beaten path.
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August 2023 by Bryan
Start Haus is the best bike and ski shop in town. It is their staff that makes this place an institution and my go to shop. Everytime I walk in it is an educational experience. They are service oriented and very helpful. When I need to take my bike in I can trust them. They have a high attention to detail and I know my bike will be dialed. I have had a lot of issues with ski boots and they have always been super helpful working with me to keep my feet happy. I cannot tell you show much I love this shop and respect everyone that works there.
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July 2023 by Fred Moyer
Thanks for helping me out when I busted up my rear wheel last year. They put a new wheel on and got my sb100 tuned up great. Pretty cool that they have the shop cam where you can see current activity going on there. Thanks Start Haus!!
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July 2023 by Dave Radies
What a fantastic bike shop. Greg helped us out right away as out of towners from Canada. Incredible selection of parts for rebuilding an older shock. Highly recommend this bike shop.
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March 2023 by Diane S.
I had the best day of skiing in my new boots purchased here the first day I wore them. I wasn't looking forward to breaking in new boots but it was painless. Forest, the technician who fitted me, was very knowledgeable and professional. Everyone in the shop was helpful and great to work with. Thank you!
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March 2023 by GG
They've been around for a long time for a reason. Their boot fitters, service and tech reps are all awesome. They are not the cheapest or most expensive, but they ARE the most knowledgable and friendly. I have made the mistake in trying other places in one-off situations and it was a bad idea.
