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December 2023 by Cynthia Benato
This is the best UPS store I’ve ever been to. The owner is super professional, knowledgeable, and helpful. He went the extra mile for me before my wedding and is a very kind soul!
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December 2023 by Jean H.
Staff here friendly and helpful. We had a complicated return and they went above and beyond to figure out how to help us. Space is clean and parking is easy.
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November 2023 by Molly Ney
The women who work at this store are AMAZING. They are always kind, helpful & incredible. It’s such a nice chance of pace.
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November 2023 by Nancy Barna
I visit the Truckee location often for UPS services. They are ALWAYS Friendly, Helpful and go beyond great service!!!
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November 2023 by Collin D.
Diana was impatient, unfriendly, and just overall unpleasant to deal with. I pray that if you have to go to this store it's her day off. C U Next Tuesday.
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November 2023 by carlos Resendiz
I love the service and attentiveness every time I go to send something to my family ! ❤️❤️
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October 2023 by Angie F.
Service was quick, and employees were friendly. Shop is filled with plenty of office supplies and gifts to purchase.
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September 2023 by Andrea Oddo
I was not able to manage my return but two young ladies very patiently and kindly solved my problem
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August 2023 by Willow Esch
I love this little UPS store. All the workers there are so kind and helpful, and especially the woman who was there yesterday (8/11/23). She went above and beyond for me by fishing a small Amazon envelope out of the big sack of postal service deliveries before they had been sorted so I could receive a small cable I needed for an event last night. She would have totally been in her right to tell me to come back later as the mail hadn't been sorted yet, and I was really touched and impressed by her willingness to find that package for me. This is the type of small town hospitality that Truckee is known for- thanks for keeping it alive, UPS on Donner Pass Rd!
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August 2023 by Juliette Davis
I picked up an envelope sent to me there, and they charged me $10 to pick it up, on top of the fees paid at the senders side. A Fcility Fee they said. Very unethical, pay the money or you don't get your envelope - no choice,USE FED EX!!!!!!!!!!!!
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August 2023 by Michelle Gale
We love our local UPS store and appreciate all of the employees who are always friendly and helpful.
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July 2023 by RescueK9s
Located in a small plaza with Smokey's Kitchen, off the main road.This place is so cute and small, open on weekends too. Plenty of parking, atleast on a Sunday when we went.Perfect stop for Amazon returns.
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December 2022 by Andrew M.
As a gift for our niece my wife bought some glass Christmas tree decorations, for a mantle or to place in a window sill. Turned out they were dang fragile. How would we get them to Portland? Wife said go to UPS store and get boxes. So I measured the little buggers, and rolled into the store to get boxes. There Amber and her husband tried to help me decide which boxes to take home. The process was frustrating and I decided to bring the gifts in for them to measure empirically. Amber and husband (gonna have to learn that guys name) managed to bubble-wrap all the glass pieces and fit them into two boxes, all for less than $50! Mi d, these are large pieces - some as big as 28" tall. I asked where Ronnie was hiding and they told me they had just bought the store. As helpful as Ronnie was, these folks are going to help keep that service going. Welcome, Amber and husband!
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November 2022 by Juan Garcia
bad service the woman who speaks Spanish attends nothing professional is always angry
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June 2022 by Tara Zuardo
So incredibly impressed with John and his crew - I contacted them at like 2am on a Sunday morning, heard from John that same afternoon, and he worked us into his schedule to pick up a huge ton of stuff by Monday at 3pm! So efficient, nice, understanding, etc. Really great guy - I hope their business does really well!!!
