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January 2024 by halfcabking
I came here when I was living paycheck to paycheck. I sold everything I owned to get a gopro to make videos. The woman working the front desk went through my car and stole my GoPro. When I confronted them at the end of the oil change, she said they never went through my middle console and she had to leave when I talked about calling the police. Places like this make me sick. I support local, but not this place
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August 2023 by Sam Bradshaw
They make appts for things they can’t handle only to figure it out when you show up, wasting everyone’s time. Go elsewhere.Service: Steering & suspension repair
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July 2023 by Sam B.
Discussed repair needs and made an appt. Show up and they decide they don't want to do it.
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July 2023 by Gina L.
Jerry is amazing and honest. I had to have 2 batteries changed in my van on the day we were leaving Truckee. I was traveling with my 2 kids and 2 dogs back to San Diego. What I imagined to be a stressful, time consuming and expensive day turned out to be ok. Joe at O'Reily's on Deerfield recommended Jerry for my battery installation. I don't know a lot about cars but I always thought that battery replacements were simple. I remember the days and cars, where you can just buy a battery at O'Reily's and they could replace it for you on the spot. Well, I learned a lot about cars today. Our Chrysler Pacifica 2018, has 2 batteries and a part over the main battery making it a bit more challenging to replace. I'm not from Truckee so I had no idea where and who was reliable in the area. I am so glad I referred to Jerry!He called me with some surprising news which could've been terrible, but he is experienced and honest and called with a solution. It turned out I need to replace an additional battery. As he was telling me, my mind immediately went to $$$, preparing to call O'Reily's to see if they had the battery, the logistics to go pick up a battery and get it to the shop, wondering if it could all be done before the shopped closed...Well, I didn't have to worry. Jerry had solutions prepared. He had already called O'Reily's to see if they had the additional battery, had the price, and an arrangement to have the battery delivered to his shop. All I needed to do was call Joe at O'Reily's to purchase the battery over the phone. When you are trying to pack, take zoom meetings for work, manage 2 kids, 2 lively pets and your husband is hundreds of miles away with terrible cell phone service and really lack any car repair knowledge, you just want to throw your hands in the air and just hope no one takes advantage of you. I am so grateful to know there are kind, helpful, patient and honest people in this world. My car was jump started at 10:00 am and by 2:00 pm, my car was ready. I got my family packed, made my meetings, walked the dogs, had lunch and made it for ice cream and left Truckee safely with my family. Thank you!P.S. Pricing is honest and in my opinion too low for the level of service and care. Thank you Jerry!
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June 2023 by Jamey Dean
It’s a shame in a mountain town these shops refuse service on older model vehicles.
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October 2022 by Luz Corona
I would give zero stars if there was that option. I called to schedule an oil change the guy that answered said they didn't have anything until next week. I asked what days were available and he hung up. If that was their service in such a short phone call can't imagine a service on a car. RUDE!
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July 2022 by John Tibbles
We've used Jerry for 23 yrs.They are the best here. In Truckee .Service: General repairs & maintenance
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December 2021 by Christina pearce
I highly recommended this business. After getting 3 quotes from other auto shops and being told they couldn’t do it, I brought it to Jerry and Matt at Truckee Automotive. Not only could they do what needed to be done, they were very professional and did the work for a fair price. We will be using them for future work. They’re the best in Reno / Truckee area.Services: Tuning
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October 2021 by David Z.
My car needed new brake pads and routers for the front two wheels. It was a Toyota 4Runner 2000. I called in and asked for a quote estimate, and they told me about $300-$350. I told them I would let them know if I could drop it off and have it done next day, and they said that could be done. They called me back and told me that parts were not available until the next day or two, and that he already placed the order for them. I was in town and needed it done quickly, as that was why I asked about next day. My wife made it work and stayed longer to get the car completed, and I told them to call her for payment and pickup when completed. My wife then went in to pay and they charged her $525! Not sure if it was a coincidence that a women went in and payed and I was no longer in town etc. but it sure felt like it! Also, they told her that the routers they had to Order we special and cost more, which they never told me over the phone. Seems shady and I felt we were taken advantage of. I called them back to ask for a partial discount, as they should have let us know the estimate was going up by $200 before moving forward. They told me that they would give us a free oil and filter change instead. Not a happy customer and never going back. We just moved into town and will be going elsewhere.
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September 2021 by Dena M.
I've lived in Truckee since 2005. I've been to all the shops. These guys are the best! Most honest, affordable and available when you need!
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June 2021 by Rodney V.
I was nearly stranded while visiting the NorthStar area of Tahoe. In short, Jerry and Truckee Automotive moved around some other existing appointments to "fit me in." This operation is professional, fair and great communicators regarding the work they are doing or need to do. Highly recommend on a variety of levels, not the least of which, they are very fair on pricing (even when you have no other choice). Thanks Jerry and Truckee Automotive - top notch work and service!
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April 2021 by mitzi hodges
Great service
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March 2021 by Todd Domini
Excellent job, my vehicles were completed on time and at a competitive rate. I will definitely go back.
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February 2021 by Steven M.
Skied at Northstar. Had car trouble coming home. Called business. They took me right in after 4:00pm. Expertly diagnosed the problem and fixed it. Only charged me $62. They could have gouged this tourist but didn't. Friendly and honest service. I recommend 100%. Steven McKinney
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January 2021 by Brett Cates
Jerry and the team are great guys. I take my Landcruiser to them for routine maintenance. They are next to a really cool optical shop called Arcade Optix.
