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February 2024 by Adam Fearing
I never give reviews. Especially negative ones. But I'm making an exception here. I've had so many negative experiences at the Truckee Post Office over the years, but I've always tried to keep in mind that they're understaffed, underpayed, and are dealing with a flawed system. But the woman with the bob haircut was so aggressively hostile and nasty to me the other day, that I am going out of my way to mention it publicly. She raised her voice, and escalated the conversation so fast I was so caught off guard. And she straight up lied saying that as an Amazon customer I can specify what shipper they send my orders with. It's completely false. Trust me I have tried asking Amazon not ship USPS, and I've asked UPS/FedEx not to drop off at the post office... what are we supposed to do? This is a government service payed for by our taxes... yikes.
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December 2023 by Alberto Martinez
When you buy in Amazon you don't know what courier company they will use. If USPS is the one selected by Amazon you will not know until the shipment has been made.USPS will not bother to deliver any package to my community in Truckee.Other courier companies will do it, but USPS.I have informed Amazon of this issue so they reconsider the way they deliver packages in this location.
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December 2023 by Allie Wolfe
The associate with the bob cut hair was rude, hostile, and has some of the worst customer service I’ve seen in a long time. The worst USPS experience I’ve ever had. I’ll choose UPS next time.
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December 2023 by Tyler Mireles
Though I had trouble getting a hold of this branch over the phone, they explained in person issues they are having and that they have a plan and are working on it.I did not deal with management or a supervisor, I dealt with a front desk clerk. They get four stars because I witnessed this clerk at the front be consistently kind and helpful even when dealing with aggravated customers. Kind and patient customer service go a long way.I do hope they can overcome the real challenges that others are reporting though so that people can see what a wonderful team they have here.
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December 2023 by david imeson
They actually don't deliver anything but small items. They take items from UPS (that are supposed to be delivered) and put them in the back room and report that your mailbox is to small. I have called dozens of times and they have never answered. Please report them to regional postmasters as they take money for delivering and just make you pick them up. Shameful. I contacted Amazon to not use USPS and for any packages at my address. I recommend you so the same.
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October 2023 by Tamara Robbins
I hoped the dismal reviews I’ve heard about truckee mail service were incorrect. They are not. No one answers phone, they are quick to claim “undeliverable” when it’s not the case.
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September 2023 by Colin Brauns
The staff has been super helpful handling my general delivery packages. Once i gave them the heads up, and got permission, i received a bunch of packages here without too much of a hitch. The guy even gave me a cart to borrow to take my stuff out. thanks yall.
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September 2023 by Rodrigo Almeida Ortiz
Today I've got to experience the amazing customer service at this USPS office..(sarcasm alert) I was delighted to meet the post master aka "The Dark Knight". OMG..what a pleasant interaction.. such a helpful, knowledgable individual.. Above and beyond.. Unfortunately they couldnt help me today, but they great me on my way out.. What a nightmare!! I feel sorry for the people that work under the comand of this repulsive, entitled, ruthless individual.
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September 2023 by Elaina P.
Worst service ever! Last Christmas 2 packages were handed over by UPS to be delivered by this post office. They didn't even deliver them as they have LIMITED boxes for residents and the 2 packages ( Christmas gifts) were returned to sender. But it was compounded by the fact that they sent them back the same day they arrived. But we had to wait in line and listen to multiple people with the same issue. And the guy helping us disappeared and chatted with other workers and wasted an hour plus of our time! They need better service and a holiday package system for ALL RESIDENTS. It's ludicrous to have a waiting list for a mailbox! Nuts!
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August 2023 by Diana Burkart-Waco
The post office gave me a mail box in my neighborhood in June. For three months they have refused to deliver any mail and everything I put my address on is returned to sender. I've gone to the post office 2x to find out why with no response. Help!
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August 2023 by Ryan Rambo
I'm really not a one star review type guy, but the fact that I'm the 79th person to give a one star review is enough proof that there is fundamentally something wrong with the management at this post office. It feels incredibly disorganized. It's a complete wild card walking in. You never know what you're going to get. Be patient and hope for the best, but do yourself a favor and lower your expectations so you don't feel upset when they can't find your package after you've waited for twenty minutes in line. I sincerely hope for better days!!
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August 2023 by アンジヤAnja
I'm fuming, this place needs to do better. I don't understand why they don't want to send out packages to the addresses we put in and say "return to sender." Im furious I don't understand why my mail cannot be delivered. I'm extremely angry.
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August 2023 by Nick Pfaff
Worst availability ever. USPS needs to pay their staff and future staff better wages to improve morale and services. This is by far the hardest office to utilize normal services from and understand when they go on break. differs daily.
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August 2023 by Fred Moyer
30 minute line to buy stamps. Please install a stamp vending machine. Right now they have three people behind the counter servicing one person, and a huge line. I just need some stamps!
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July 2023 by Tanner M.
Update. This dude remains the worst. Cusses being the counter and is rude to customers. Why is there only one employee? Why are there SO MANY packages not being delivered and ending up at the post location? Questions I would love the local POSTMASTER to answer. Their door is ALWAYS closed!!
