-
February 2024 by Adam Kallas
Best store in the great reno tahoe area
-
February 2024 by Lisa Soule
Everyone was very helpful at this location (especially Hector!). They got me set up with a new phone and on my way relatively quickly. Thanks!
-
February 2024 by dusty spencer
Good experience. Friendly. Would return.
-
February 2024 by Rebecca Reich
Very helpful, thank you ?
-
February 2024 by Jan Switick
2 months ago I was supposed to get a free iPad with the purchase of a new iPhone as part of the holiday promotion. It was out of stock in the Truckee store, so it was supposed to be sent to me in the Bay Area. I have not received it, despite numerous phone calls to the store. They kept saying it was on the way. Meanwhile I am being charged for it on my bill. TERRIBLE SERVICE!!!
-
February 2024 by Spencer Wright
Great staff long wait times.
-
December 2023 by Janis L.
Accessories are way over priced. iphone screen protectors, cases can all be found on Amazon for $20 less than what they sell them for. The sales people seem friendly enough but beware they lie about their products just to get you to buy them. Do your research before you go in to buy. Repeatedly ask for a better deal and they will give you greater discounts. The exchange price of our phones changed 3 times while we were in the store. I will not shop there again.
-
December 2023 by J T.
First time doing business with this store and last. Absolutely terrible experience. Long story short, I went in for a very specific phone and somehow "accidentally" got sent home the wrong phone (a newer and more expensive version of the phone I wanted.) This phone was never mentioned on my behalf so I don't know where the "confusion" was on the employees part. Also, the employee repeated back to me several times which phone I was interested in, so he 100% knew which one I was there to purchase. I realized it was the wrong phone shortly after I got home. Went it the next day and a different employee didn't believe me, rolled his eyes and smirked... making me out to be a fool and a liar in front of other customers and employees. Manager eventually dealt with me and said I needed to pay a $50 restocking fee to return it - even though the "mistake" was the employees (my argument was that he should pay for it) 2 hours later, we all eventually came to a consensus that worked in my favor (sort of). I truly believe the original employee that sold me the phone tried to pull a fast one on me. Shady shady business. AVOID.
-
December 2023 by Earl Smith
Sofia was wonderful. In short order she had my phone fully fun6
-
December 2023 by P G.
I had the worst phone store experience I have ever had. Beware this is a 3rd party Verizon reseller. They cost me significant time and money and gaslighted me to boot. Deal with a real Verizon Corporate Store; Avoid this store if you can!
-
November 2023 by T R
The gal that helped me was amazing. She had a difficult task to transfer the information and got it done
-
November 2023 by Mayra S. Islas
Brandon was very informative and made my transition to a new phone very easy.
-
September 2023 by Shannon Fedyk
Oscar was great! Super helpful and patient, got me all set up with my new phone!
-
July 2023 by Kitty H.
I was hesitant to visit this store based on the reviews...I'm so happy I did. My phone fell in the lake (10 minutes) and although we tried all the familiar remedies, it was toast. Brandon did an excellent job of downloading the information on my broken phone using some interesting work-arounds to the cloud so I could be back in business with new phone. He waited on four other customers while this was processing. Those folks looked very satisfied. I doubt they will leave a review. Keep up the good work Brandon you made my day!
-
July 2023 by Jennifer Gomez
Brandon was amazing. We got great service and he was incredibly knowledgeable. He is able to mult task and make all customers feel cared for. I was incredibly impressed with his professionalism and attention to detail. You are lucky to have him as an employee! As a business professional her is the kind of employee I am always looking for
