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August 2023 by Peter B.
They used to be open until 6pm. How is someone who works until 5pm supposed to go into the bank? Their savings rates are way behind the current upward trend. New tellers every month. They don't give them enough hours so they quit.
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April 2023 by J M.
If I could rate this bank a zero I would. By far the worst bank in the history of banks. We wait no less than 20 minutes in line. 5 employees and only 1 helping customers. The manager... the loud red head gentleman... swear dudes on something. High strung but watches as his one employee struggles to help all 7 people standing in line and does absolutely nothing to help. The girl looked so overwhelmed and stressed. A real manager would hop behind the counter and help bust out some customers. Why? Your employees are going to be burned out, frustrated and won't last long. To the manager: step your game up bro. We see you. You're running this location into the ground. To Wells Fargo- shut this branch down already. We have two business accounts and two personal accounts and we're closing them on Monday. Our town doesn't deserve this.
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September 2022 by Vincenzo A.
092622-c98735f977bb Wells Fargo racist teller/manager at Truckee, Ca location 9/26/22 at 11:03am I just witnessed the following at 11:03am at the truckee well Fargo site. I Hispanic man In front of me in a construction t shirt... asked the teller/manager to withdrawal $15k. The teller then held up the line for about 10min not saying a word, before asking him to provide the following: 1. Proof of employment. 2. His social security car 3. She then asked him what do you do for a living ?! He then said.... I don't have to tell you what I do, it's non of your business.... He then said, You are being racist and I want to close my account NOW.... I want ALL of my money in my account now and please close my account. She then said... I won't do that, and you can call customer service to close your account. She literally refused to give the guy ANY amount of money from his account!!!!! After witnessing this blatant racial profiling and horrific treatment & customer service to the customer in front of me.... I told the man to tell her he is retired and does NOT need to show her any of that information to withdraw his money. I then called Wells Fargo 1-800 customer service myself and confirmed the following: 1. NO Wells Fargo customer needs to provide prods of employment to a teller/manager to withy ANY amount of cash from their account. 2. NO Wells Fargo customer needs to provide a social security card when withdrawing money from their account. 3. There is NO limit to a cash withdraw from inside a bank with a teller. After confirming this info..... I then immediately filed a formal racist complaint again that teller/manager at 11:45am. Complaint number is #092622-c98735f977bb F*** racism.
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July 2022 by Mickey S.
steals money from your account and blames it on you woth zero evidence... ruined my friend's life! criminals.
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January 2022 by Ted W.
My local branch closed a month ago, so this review is about my last experience with WF. Called to end unauthorized recurring payment from Amazon. I'll condense the rest of the 44 min convo. "Nope. We can't do it. I've been a customer for 22 years I'd like to put a stop/hold on my account. I understand sir and thank you so much for your patience unfortunately some payments may be unable to be stopped. Why? You're the bank. Stop payments on my account. I understand your frustration sir. Fine, I've received fraudulent activity on my account and my card was stolen. You must come into a branch to close your account. I drive 35 miles to nearest open branch. Sir I can't close your account You'll have to schedule appt. I point to obvious manager. Is that the manager. Yes. Can I talk to her? 20 min later I close 3 accounts I've had longer than any employee there has been alive and go to the cashier with the cashier's check the manager issued me 60 seconds and 15ft away. I give her my passport (transparency I lost my wallet) and she asks me for a second form of ID: So I can tell you an out of state library card, a $5 voucher from a hardware store, and a gift certificate for a massage constitute fraud protection at Wells Fargo, but your passport by itself will not allow you access to your funds.
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May 2020 by Chris C.
Extremely poor handling of Covid 19 Payment Protection application submissions communicating back with consumers whether or not their application has been processed on their end. Customer service is not informed with no other service reps to look into application status. Very poor handling by a major institution - yet again failure of executive leadership leaving small business consumers like myself vulnerable. I will take my business to a smaller, regional bank/institution going forward.
