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March 2023 by Dani PV
Excellent ??
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March 2023 by Ivan Marquez
Calling that
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July 2022 by Riot N
I don't normally write reviews but will in this case. This is my local bank, I have been with BofA since 1976 and have lived a mile away from this bank since 1997. It is the only bank in Sunland. When it was open it was terrible - never staffed appropriately during busy times (like just before closing on Fridays). I understand that COVID-19 caused staffing issues but it's now nearly July of 2022 as I type this and there is absolutely NO excuse for this branch to continue to be closed at this point. Especially now that the Sun Valley branch has announced extended hours. RE-OPEN THIS BRANCH, BofA! Or I'll take my business elsewhere.
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December 2021 by Ashok Chudasama
Not opening this branch is very inconvenient for local customers.
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October 2021 by Stacy L.
I have been a member of Bank of America for decades and rarely need the services of the staff; however, when I need them, it's usually for something that feels out of my control, causes anxiety, and needs IMMEDIATE attention. Recently, I entered the Sunland B of A premises, extremely anxious and emotional due to problems with my checking account. and expected to meet with a bank manager sometime that morning, although I had no appointment. Due to Covid issues, many B of A branches have had to temporarily close down or cut their hours, so it's not reasonable to expect immediate assistance. However, the day I visited the Sunland branch, the employees could tell I was stressed out. Athough short-staffed, the bank manager, Julio, carved out some time for me to help rectify my issue. I started that day thinking my life was doomed, and walked out of the bank after Julio's support, feeling like "anything was possible". I RARELY take the time to write YELP reviews, but this type of personalized and immediate attention is so rare but much-needed in many of our public arenas, and it is important to recognize such efforts. I am so grateful for Julio's support, and the Sunland branch personnel. Thank you for making my day!
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September 2021 by Linda V.
Thanks Julio for being on hold almost an hour for me trying to contact the legal dept. Shame on legal dept for not staffing efficiently. (That took away 1 star). No fault of the branch.
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September 2021 by Douglas Arana
Only one Teller for 10 customers.
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August 2021 by Mondsta G.
This is the worst bank in the world, the tellers are super nosy. I had my account closed randomly a few years ago, I'd been with them for over 10 years. They wouldn't tell me why they closed it. The tellers are super nosy, when you withdraw money at the teller window they ask why are you withdrawing that much or what are you going to do with it. You're a bank you keep the money and that's it, I'm actually glad they closed my account cus if not I would have eventually done so myself.
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May 2021 by Christina K.
Deserves no stars! One of their ATM machines is very faulty. Stole $150 from me today. I just hate this bank in general lately!
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April 2021 by Anna Malkhasian
Transient has taken up residence in ATM area in front of building. Disgusting and extremely smelly. Customers are unable to use this ATM due to filth and weird person sitting with all his garbage in front of ATM.One call to Customer Center and the mess and transient are gone within 24 hours. Kudos to BofA for quick response.
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March 2021 by Don Ercek
Why is it still closed?
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December 2020 by Andrew S.
Just found out that this bank was here. It came in very handy because from now on I'll definitely be coming here instead of my old bank location. This bank is located in a very nice quiet spot and not to busy either. The only problem is that it's more on the dirty side but it's not very noticeable. This bank is very convenient for me and I had no problems at all. All and all this is a great bank and had a great experience.
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August 2020 by Amanda Arakelian
Worst bank ever. Long lines, irresponsible staff.
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March 2020 by Artak Serobyan
0 star. There is 9 windows but only 2 windows open. Every time lines. Working very slow. Maneger he is playing inside he don’t do nothing.
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December 2019 by Artin N.
Shittiest branch ever. There is typically one teller only. At MOST, they'll have two tellers. The line will be out the door but teller management will just look at us instead of jumping in to help.
