-
March 2024 by Sean S.
Ok I give up. I do not enjoy negative reviews, especially this one. This isn't the first time and based on the comments I hear from shoppers inside the store, it's no one's first time. This Vons is the main grocery store for Tujunga and sadly they are terrible. Used to shop here quite often 20 and 30 yrs ago, but it seems like a lack of leadership has driven the quality of service way down and almost everyone ive spoke too feel the same. I'll just touch on my last visit which is also the last time I'll go in there. Fried chicken, many people get the chicken, especially on Fridays since they have deals. . Friday night 5pm went in for the afore mentioned and no one was working at the hot food section. After a total of 8 people were in line, I went to ask and was immediately met with " you'll have to wait till she's done with lunch". When I asked when that would be I was told, "I don't know, maybe 20 minutes. I asked, is there no one that can assist, to which she said Nope! That was very surprising indeed. I asked why they wouldnt at least post a sign stating as such. The responses to got were disheartening and when I asked if there was a manager or someone to speak to I was told they didn't have one. Sadly this store is known for this. Matter of fact, the only person there that seems to take any pride or care is the regular meat counter employee, Scott I believe. Even with that, many times at this store when he isn't there, you have to go ask someone at the front for service at the meat counter, in the back. It would seem there is always a staffing issue here, which I've never dealt with at numerous other Vons Ive shopped at. Based on these experiences at this store only, I can only surmise its poor management. It is definitely not the cleanest. Last time I looked the restrooms were horrible. It's been a while but I'm afraid to check again. The parking lot and sidewalk look like skid row at times. Not a great area. Even though it is centrally located, it isn't worth the time wasted and frustration to shop here anymore. There's other grocery stores a few miles north and south. The extra 5 minutes driving will save 20 minutes standing in line with only two checkers and dozens of people waiting. Too bad really.
-
March 2024 by Christine B.
I got the fresh pass service to try and it gives a 30 day trial period with a code for $30 off your first pickup order. It was so fast and easy! I got home and was pleasantly surprised how fresh my fruit and vegetables were. I got all my items too. I've done other grocery chain stores and it's been hit and miss. I definitely am very pleased with the quality of my items today. I also do shop inside this store regularly. It is always clean and employees helpful. My only problem was finding a spot to park for pickup. They were all full except one which was leaving as I arrived.
-
February 2024 by Peter G.
This Vons store is just awesome. The manager is an amazing guy, and really knows how to make you feel at home! There are other grocery stores here in our area, but I always love coming to this location.
-
February 2024 by Michael Vedenoff
My daily grocery store go to
-
December 2023 by J.M Allnature
Regular visitor to this store since 2002…..Rude, Unprofessional, unmannered employee/cashier, eager to go home at the end of the day, yelling to the regular customer for no reason given???I thought they should help and try to gaining more customers instead of yelling, disappointing and disrespecting them…..!Annoyed and disappointed big time!!!I will suggest that they need a professional and proper training…..!
-
October 2023 by Ashly
The store is great itself but some of these coworker ??They have to learn to leave us alone as being minors. Yall have the aduacity to say “leave if ur not going to buy anything” like hello im going to buy sum but order for that to happen is me walking around the store. Everything we do is suspcious? Yall weird.
-
October 2023 by julie rich
I LOVE "MY" VONS ..The employees are consistent, personable and ALWAYS efficient...!
-
September 2023 by Katrina W.
I come here every morning to get my coffee. I know everyone by name. They're all super helpful. TASHA is the best. I get to see her when I come in the afternoons. She's always so helpful and sweet. She always makes me laugh. She'll stop what she's doing to help me. Thank you Tasha. You're the main reason I shop here. Oh except frank. He's never been polite and clearly hates his job.
-
August 2023 by Rian L.
I am English. I expect good service. Never once have the staff at vons disappointed, Tasha in particular. I would suggest that if there is an 'attitude' problem it may be that of a customer, not a lady who clearly deserves her role as manager.
-
August 2023 by Ryan (Hadi)
There's always only 1 maybe 2 checkers with lines down the aisle. The posted prices are often wrong and then not honored. It's a nutritional dessert. Hot Cheetos and liquor. The employees have long checked out. Violence and drugs in the parking lot.
-
August 2023 by Bianca S.
I was in the area and decided to stop here as it is not my normal grocery store. Employees seem to be very irritable by customers, Tasha especially. I know I'm just going to shop for my groceries but it definitely was not a great experience as I feel the employees had bad customer service. Will not be coming back.
-
August 2023 by Vanessa V.
This Vons has some of the rudest cashiers!!! Starting with TASHA, apparently she is a manager at this store! I went in today with my husband and kids to get some groceries. My husband came across some beer and it was on sale, but you needed the digital coupon. My husband and I both have the app and the coupons wouldn't appear, we also scanned it and nothing ! I went to go ask for help and the guy said to go to lane 2 and they can honor it if I take a picture of the sign, so I did just that. As soon as I told Tasha the situation she automatically gave me attitude ! She responded with " ThAt MeAns ItS NoT On SaLe" I told her they have a sign on there , how is it not on sale ? She then said I already used it then. I told her I have not used it nor my husband. She claimed many have used that coupon with no problem today. But wait this is what pissed me off !! She told me "you are making it a big deal over beer?" In front of everyone!!!' Made me feel like some kind of alcoholic and I rarely even drink lol And she didn't just tell me once !! In between all that she even said "you can just have it for free" I looked around and said did you guys hear that ,she said I can have it. So she is over here giving out free beer and not checking ID's. I could have been underage. At the end of all that arguing and embarrassing me she honored the price and I did pay for it ! The point is she is supposed to honor the price! Doesn't matter if its pack of gum or beer! if you have false advertising that's not my problem! you need to honor it and get that fixed !!! Also when I called customer service she tried looking for the coupon and it wasn't in her system! So I told her they have false advertising.
-
July 2023 by Ryan
There's always only 1 maybe 2 checkers with lines down the aisle. The posted prices are often wrong and then not honored. It's a nutritional dessert. Hot Cheetos and liquor. The employees have long checked out. Violence and drugs in the parking lot.
-
July 2023 by AJ
The Vons pharmacy is great. To pick-up a prescription is quick. The immunizations are great, minimal wait time if your a walk-in or you can make an appointment online for whichever type of immunization you may need. The staff is very friendly and courteous. It's walking distance from my house and that's convenient. Pharmacy is open until 8pm M - F, and Sat. & Sun. until 5pm.
-
July 2023 by Vix Android
After they remodled the inside many years ago, this Vons has been a nicer place to shop than the other nearby supermarkets. But that's only on the inside. Beware of all the homeless at the entrance and exits, along with the illegal taco tents at the edge of the parking. It's unfair to give 3 stars to this Vons, but unfortunately, the surrounding mess is part of the shopping experience
