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November 2023 by Omid Zaeri
I stopped by for a quick printout, and the young lady on duty (Alondra) was AMAZING! She assisted four customers and received a UPS shipment in minutes. She provided accurate information and excellent customer service. She is an asset to your company and needs to be recognized.
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November 2023 by Carla Marie
All 3 of the ladies in this store are awesome. They were professional, helpful and so sweet. This will definitely be the place I go to from now on. Awesome customer service!!!
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October 2023 by Isaac Moreno
The inside of the store and the associates are perfect. My only problem with the store is the amount of people that park in front of it and also the UPS trucks that park in front of it and just completely make it a hassle to park and get in and out of this little parking lot.
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September 2023 by Debbie Hoffman
Super nice and professional staff that goes above and beyond. Also...very clean and organized store!
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August 2023 by Michelle Patterson
These ladies really take customer service above and beyond. I will definitely be returning! Keep up the great work ladies!!!!
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May 2023 by Larry G.
On Friday the 19 of May I walked into the store with one package to get delivered. There was one customer being assisted by one clerk, As I waited another customer a entered the store , the clerk assisting the first customer was having difficulty with a machine after 7 minutes she requested help from another clerk which was sitting in the back , this whole time waiting we were not acknowledge weather, a Hi , thanks for waiting nothing. Customer service really lacks at this new location . Further training would greatly benefit this NEW location , Tulare is a very small Town .
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April 2023 by Matthew Emerson
My package still hasn’t shown up and was supposed to be overnight. The lady who did answer at this location doesn’t know what she’s doing. What kind of a package delivery company has no communication with its drivers. She either lied or wow why would anyone ever bother using UPS. That’s pretty basic and its super unprofessional of them not to have done. My time wasted never using this joke of a service again.
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January 2023 by Liz L.
This store is a rip off. Everytime we have a return for Amazon with states no package, box or bag required they still make you buy a bag! Only twice have they processed a return order like it clearly states with nothing just being dropped off. The young lady there today was very rude. I'm going to switch to Fed Ex or drop my returns at Kohl's. * Service -* for making people pay for items clearly NOT required from Amazon to return items. This UPS location used to be honest, quick and effective. Not anymore.
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January 2023 by Alejandra Cisneros
Out of all the UPS stores in our area, this one is definitely the best one. The girls in there are so helpful and sweet. If there’s a problem with anything they try their hardest to resolve it, with positive attitudes and a tremendous amount of patience. They are also very fast which is a plus after a long day! We really appreciate these employees. Owner is lucky to have these ladies working there business ! I love shipping at this store.
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January 2023 by Gregory Krikorian
I had to ship something valuable and fragile, and this location was one I had heard great things about. The young lady with glasses (Alondra) was extremely helpful. Very friendly, kind, and had a smile on her face the whole time. The other young lady (I believe her name was Fallon), also helped assist me with my package as well. She assured me that in case anything went wrong, she would make sure that everything would get resolved in a timely manner. Overall, I had a great experience at this UPS location, and I appreciate these young ladies hard work and service.
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January 2023 by Dakota Shearer
The staff is super friendly and helpful when asked any questions. They always try their best always to make sure I’m satisfied with my visits. Definitely my favorite UPS store, and would recommend family and friends for any of their packaging needs.
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January 2023 by Mrs Knight
I’ve been into this ups store on 3 separate occasions and all of them were dreadful. The two girls in there (blonde one and the lanky brunette one with glasses) have such ugly attitudes. Like I need them. Just not good customer service and I dread going into this place but it’s closest from where I live in Tulare. Clearly they do no like their jobs and should find work in warehouse where they don’t have to work with the public. This is not how customers should feel.
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January 2023 by Isabel Cisneros
Alondra helped me with my package, she welcomed me with a smile and had amazing customer service and was very helpful with my shipping process!
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August 2022 by Anthony D.
I recently learned of this UPS Store when a package was rerouted to the store after the delivery attempt of a package that required a signature. I drove over to the store upon receiving confirmation that my delivery was ready for pickup. Upon arrival, I was greeted by two young ladies who appeared to be watching television when I landed at the counter. I asked for my package and was informed that my package was not there and that they had only received two packages for one of their business accounts. I asked if they could contact the driver and was told that there was nothing they could do because UPS Stores are not actually part of regular UPS, and that the driver was not their regular driver. One of the young ladies offered to call UPS and was told that the package had been delivered to their location. Long story short.... The package had been delivered and they had checked in said package to their business customer. I could see a package the size of what I was expecting, and it wasn't until I asked them to physically look at the package, that they saw it was mine. It may not seem like a big deal to some, but this was a work laptop which could have been a really big deal had it been given to someone else. I am glad that Tulare has its own UPS Store.
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August 2022 by Robert L.
I would have to say without a doubt the service I've received from this location has been exemplary. Knowledgeable, professional, and simply the best place in town to receive and send mail (packages).
