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February 2022 by Jayme Jeremy
Awful company to work with! We had their tank on our property when we bought. They didn't know if the 1941 tank was theirs but sent me a bill for the $60/yr rental and didn't fill it since it needed to be replaced. I called when the tank got low about a year later and they waited over a week to respond. By then we were without propane for days and we couldn't cook or shower. We called and tried to get them come by making an appointment, but they were busy and missed the appointment. It was incredibly inconvenient so we messaged them to come get their tank and we would go with another company. Instead they brought out a new tank and partially filled it. Then three weeks later they came and took the tank without warning, leaving us without gas again on the coldest night of the year. I found out they had been here when I tried to make dinner and there was no gas. Use someone more professional.
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March 2021 by Roger Wooten
We are displaced by the creek fire called yesterday around lunch and they had a delivery for me this morning at 7am. Thank you for making this hardship easy for me.
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March 2021 by Lisa Pritsch
Staff is always friendly and helpful. Have never had any issues.
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February 2021 by Cassandra Stubblefield
Worst company ever! Just like all the other “rural” routed delivery reviews... They never came (according to them they did). Customer for almost 4 years, and ONE time I have NOT had to call and let them know I am out of propane. I have NEVER been taken off the route...so this weekend when we ran out of propane AGAIN, I was extremely frustrated. Not one single time when they let me tank run out did they offer any type of discount or apology compensation, and I never complained. The last time my tank “ran out” (on a route account mind you). My financial situation had changed and I couldn’t afford for it to be filled. The employee let me know, “no worries our mistake we are sorry. We will put the minimum gallons in so it’s affordable and keep you on the route.” Guy came out propane in, never relit my pilot nothing...So I call this morning to let them know again I am out of propane. All my kids woke up coughing and freezing, cannot shower or cook... and I was informed it was MY fault because I was on WILL CALL... excuse me? I’d never put my account on will call! Who wants to pay those prices and fees?! Not me! So after a lot of my time and energy... their solution was... keeping me on will call, the guy will give me 100 gallons and will work with me on the price per gallon... so instead of $3.49 a gallon they will give it to me for $2.89 a gallon... interesting when the average cost per gallon everywhere else is like $2.40 a gallon right now...In the end California Propane is AWFUL, they take ZERO accountability for their lack of customer service and terrible route services! The manager said over half of their customers are on will call like he was proud... half of your customers are on will cal because your route services ARE GOD AWFUL! Do NOT use this company! Do whatever possible to not use them!If I could give them 0 stars I would!
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December 2020 by olga gutierrez
We have been in the service for more than 6 years and they have been very kind to attend to the orders in terms of attention to the gas delivery person and the person who takes the order. Thank you very much.
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December 2020 by Kathrine Padilla
provided great service. love them
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December 2020 by MB Pritsch
Kind caring and friendly staff that always provide excellent service.
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December 2020 by Travis Reden
We’ve been very happy with Ca Propane. Multiple times they have gone out of their way to service our family in our time of need. Prices are competitive and the customer service has been above par. Drivers are very respectful as well.
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December 2020 by Dahnyalle Reden
Great company! Friendly customer service. Very accommodating. Great rates!
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December 2018 by Jesse Lopez
These people are by far the worse to deal with. Save yourself some time and money and go with another company. You will find other companies rates are cheaper and they value their clients. California propane is a joke and not capable of getting anything done.
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December 2017 by Peter Bothwell
THEIR ROUTE SERVICE IS A MISNOMER: I have been a rural customer for 14 years and although their prices are competitive, their route service is a joke. In fact, it shouldn't even be called "route service".... it's definitely a "You call and they deliver service". I can't even begin to count all the times that I've been paid-up for months-out, and they've let the tank hit zero percentage. ugh!
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December 2017 by Cheyenne Garibay
I have been getting the same bill for months that is for a house I previously lived at, I have called 3 times now to tell them this is not my bill and every time they say they took care of it and I won't get another bill but I have gotten another bill in my name for propane at a house I do not live at and haven't for well over a year
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December 2017 by Katherine Parnell
We called one morning because our propane was out. Which is ridiculous because we are on a route and are billed automatically each month. We called and they said they would call us back. Hours later they still haven't call so we call again. Same deal. Finally I called for my mom, I asked to speak to a supervisor or a number to call. The lady was super rude. All I wanted was to know if they would be able to be out that day. I have an 84 old grandmother and it's cold outside and inside we don't want her to get to cold. Horrible customer service. I would not recommend to anyone ever.
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December 2016 by J. V.C.
VERY QUIK SERVICE. OPEN MON-FRI. PROPANE CYCLINDER FILL WITH UNIQUE 'QUIK-REALEASE' WEBER STYLE AVAILABILITY. PAY FOR WHAT YOU FILL LOCALE
