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March 2024 by Barry Gibson Jr.
First time to this cold stone location. I haven't been to a cold stone since Happy Feet was in theaters. Really good really expensive ice cream.But wow the 1 star customer service. It started well; I placed my order, and she began to make it. Then she tells me she doesn't have the ingredients to finish. I would have changed my order had I been told that before she started mixing the ice cream. But since she had already started mixing I figured I'd be nice and just go with it.As soon as I hit no tip on the screen it was a 180 degree flip. She then refused to use my digital gift card. Wouldn't even try to scan it. I tip well, but I only tip in cash. I guess this cold stone will never know that.
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December 2023 by Sugar Cupit
Very bizzy
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October 2023 by Eric Allen
Excellent service, Great staff
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October 2023 by Maryama Alhark
The associate was so generous. Love getting the Cake Batter Batter Batter mixed with Caramel?
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September 2023 by Stern One
Some ditzy blonde that works there asked if I want another single Kit Kat for a dollar more she scooped the most melted ice cream I’ve seen for me. It was 7 $ dollars of melted ice cream like place is ran by Neanderthals. Very low iq crew.
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September 2023 by Amy Trost
There are many choices of ice cream flavors and a lot of mix-ins from cookies & candy to nuts & sprinkles, fruit and all flavors of syrups! In addition to ice cream in cups or cones there are other goodies such as, drinks, milk shakes, ice cream cakes, ice cream sundaes and ice cream sandwiches.
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September 2023 by V Mac (Meemo)
Good ice cream but expensive
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January 2023 by Shane Jensen
Got some cool people working there and it's always good ?
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October 2022 by Shawna M.
I Was so happy to get a Stone Cold Creamery in Cerea. Finally something other than Baskin Robbins. Stopped here on the first day they opened and had the Almond Milk peanut butter one( can't remember what it is called but only Almond milk one on the menu). My ice cream was scooped and prepared and the other 2 people in my group were served. First let me start by saying the difference in sizes are ridiculous as the scoop the same amount of ice cream per cup. Two of our order were one to the pictures and the third looked as if it had been half eaten. Cake back the next day and the same thing happened. On was normal sized one looked half eaten. When I pointed this out the Manager or only adult there asked if I had eaten it.....and he made it! He made it previously as well. Now let's start with the quality of a Stone Cold Creamery ice cream as it has a certain consistency and these lacked. The icecream wasn't mixed and the strawberries were frozen chunks of ice. This place needs some help. Let me also say that the front door and windows appear to have been cleaned since they opened. Another suggestion would be to move the ice cream cake case out of the direct sunlight. Review....super underwhelmed as this.is supposed to be a top notch ice-cream chain.
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October 2022 by M Y
Thank you Alex for your great customer service! Alex was very friendly,nice and patient while I took a while looking at the menu.
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October 2022 by Daily
Great Ice cream selection and wonderful Kind staff. Very speedy service ??
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August 2022 by Anthony Russell
Did not like this experience here. I ordered a shake that totally missed the mark on taste. I ordered coffee flavor.
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May 2022 by karlee
Went to Turlock Cold Stone last night. I used to love coming here but over the years, service has declined. There were 6 kids on the night crew last night but only 2 were actually working. The rest were horse-playing around while there was a line of customers going out the door. The kids that were messing around were getting really close to each other’s faces and wiggling their tongues at each other… gross. One of the boys kept rubbing and touching his nose and never washed his hands. There was something said to one of the boys but I doubt he did anything.
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April 2022 by Jorge
Great Ice cream selection and wonderful Kind staff. Very speedy service ??
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December 2021 by Mai Yang
Thank you Alex for your great customer service! Alex was very friendly,nice and patient while I took a while looking at the menu.