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February 2024 by Rosalba R.
Really bad customer service managers are Rute ! Bad experience at store specially paying my groceries
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February 2024 by Kham P.
The Modesto Costco and this Turlock Costco are my two local ones. Hence, I would alternate between the two depending on what I need. Not all Costcos carry the same items as it depends on your location or neighborhood. Hence, if Modesto Costco doesn't have my items, then off I come to Turlock's and vice versa. Do find that Turlock is less congested or less crowded, while Modesto is always crazy packed inside and out. At least both are conveniently located right near highway 99 on/off ramp.
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February 2024 by Leisly M.
Very rude employee at the self checkout area , rude for no reason at all ! Judging from all the other reviews it seems this Costco lacks in customer service , it's very unfortunate as people are spending hundreds of dollars to just be treated with disrespect.
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February 2024 by Luis M.
A Short little middle eastern looking dude with grey beard didn't let me buy chicken and eggs, I had lost my card and my mother lend me hers so I could buy food for my siblings and guy was being petty about it. Never shopping here again and I'm canceling my membership.
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January 2024 by Brittany H.
I should've known better and went to Costco in Modesto but against better judgement I came back to the Turlock one. Every single woman who has helped me in this store has been rude. They really need to teach the staff about customer service. Including the pharmacy. Every employee who has helped me seems like they hate their job and us for making them work. I left my full cart and walked out. I'm not going to have a business treat me like crap for spending my hard earned money here. No thanks I'll go to smart and final or take the drive to Modesto.
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October 2023 by Cynthia F.
Since when do you need a Costco membership to enter the food court? I been here like a million times without a cardlady was super rude at the entrance as well. Costco do better
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September 2023 by Edith N.
On August 22 went to Costco Turlock only because I was in the area, usually don't shop there because customer service is always the worst, was planning to get just a couple of things; but ended spending more than 300 dollars, when I was at the fast checkout, this lady employee was having the most awful attitude, she came to me and said very slowly, almost whispering..."next time you use this fast checkout, make sure you have 15 items or less", I replied..... where is the sign that says that?, she said there is not sign; but their managers are very strict on making that rule to be enforced. I didn't pay attention to her, she continued checking on my items, and counting, and asking me if I needed her to check for the heavy items in my cart, I was thinking she was giving me a hard time, I was not the only one in that line, they were other customers that probably needed more help. I left, then at the door. This other lady was counting my items, she counted many times, I had a total of 26 items; but every time she was counting she had different numbers, then she said "you have more items in your cart", I told her I didn't think so, she was very rude, making comments and insinuating I was taking items without paying, so she was holding the line, people was looking at me like if I really was stealing from the store..... I was so upset, she called the other guy that was also at the door checking carts, this guy also was counting few times and every time he had a different number, then he decided to call the manager, Alfred the manager came, he counted my items and all was ok, then is when I got so upset, and asked him to call the lady at the door, he did, and told her my items were correct, the employee thought that was very funny, then I mentioned Alfred about the other lady that told me I supposed to have 15 items or less? And he said that was not correct, there is not such a rule, I was that mad, that asked Alfred to call his boss, then Marc came, and he was very sorry for what happened, he asked me who was the lady who told me that, and when we were walking to that checkout station another old guy came Marcus, he is the store manager I Guess, this guy told me it was not necessary to go and confront that employee, and he said it was a bad experience and he will talk to the employees, I could notice the other managers were not happy with that; so I told him that that was the reason I don't shop at Turlock Costco, I go all the way to Manteca or Livermore, since I work in the Bay Area, obviously he didn't want to make things worse; but he was not good at all, since that day I was calling, regional, and corporate office, and nobody will take my call.... They just hire trash, no customer service, no education at all, I can speak up for myself; but is this the way these employees treat people much older than me????? Sucks!!!!! Their customer service is in the toilet, and that Marcus guy good for nothing...... not going there anymore..... and be aware of this employees, they are trash!!!!
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August 2023 by Angela C.
Shout out to the front Supervisor Vanessa you're amazing young lady like I said corporate soon fingers crossed with Jesus help only So let me get to why I'm making this fabulous five star review for Costco and especially for Vanessa, the supervisor upfront, you were great customer, service skills and leader ship that young lady has talent and now to her cart guy the little cutie with the gorgeous eyes, young man you keep up the great work and listen to your your supervisors and your managers and you will go long places your mommy and daddy would be proud of you take care and stay positive as always Angela C
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August 2023 by Emita P.
We had the worst experience at this Costco because of the cashier Alexus who was helping us. She was extremely rude and had the nastiest attitude towards us.
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August 2023 by Alejandro C.
my wife and just have the worst delivery experience with this Costco ,we order the washer and dryer and the bring it 2 weeks ago broken and we have to return it.we wait for 2 weeks so they could bring new equipment . Today they bring the equipment and one of the 2 guys was really rude and have a violent actitud with my wife that was home alone because I was at work ,drop the tools on the tail floor and start moving our furniture without any care.the other guy ,HUGO was profesional and finish the job .THIS has nothing to do with him But the other guy needs to be fired immediately because thats not a way to do customer service or anything on any job .don't let this guy go to any other house because it could be a danger to any customer
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June 2023 by Bianca N.
Recently legally changed my name and I wasn't allowed to use my own membership. The cashier didn't ask anyone else to show their ID but me. Showed him my Federal military ID and he thought it was fake. I understand not everyone has seen a military ID but why would I pull out a fake ID to buy razors.
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March 2023 by Terry J.
I recently started using the Costco Instacart service and I am very pleased with the service. The delivery schedule is timely and flexible. The shoppers are friendly and professional.
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March 2023 by Lizandra M.
More often then not I leave hear mad. If you're looking for an economical eye prescription go to Walmart instead! On top of that I went to get a bag of dog food and got the lowest priced bag and carried it all the way to check out where the price was inconsistent with advertised price. Had I bought multiple things I wouldn't have noticed. The manager told the employee to tell me that the price was put wrong for the dog food. So I left and hoped I inconvenienced an employee having to put the 40pound bag back. Seriously questioning why I bother with this ridiculous membership.
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February 2023 by Kim Noakes
I love dealing with everyone at this pharmacy. Christine is one of my favorites, but truly everyone is helpful. Just wish I could figure out to have the prescriptions sent to our home. score 10plus...
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January 2023 by Chloe C.
My mocha had a peice of rubber in noodle in it. Disappointed first time this happened.