Forever 21 is a clothing store that offers a nostalgic shopping experience. The store has kind and helpful employees who go above and beyond to assist customers, even retrieving items from mannequins. While the selection may be limited for some, the customer service is praised as refreshing and pleasant. The store's discounts and promotions can be confusing, with some customers experiencing difficulties applying the correct discounts. Overall, Forever 21 provides a enjoyable shopping experience, especially for younger customers.