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March 2024 by brittany razwick
I come to this location every week and they have 1 person at the counter every single time and line out the door. Why have 5 clerk desks if you only use one.
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November 2023 by Chris Madden
As a member for almost a decade, it wasn’t until I needed my money that I realized this isn’t the right bank to be in. You better pray you’re not away from California and need access to your money. There are limits to YOUR money being accessed. That means, it doesn’t matter what you were dreaming to buy or whatever emergency you come up against…. You’re tightly limited and controlled by their “policies”. Move your money now !
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November 2023 by Mary Babana
Horrible wait time. Always have two cashiers open. Always super packed. Worst bank in Turlock.
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October 2023 by S E (Suzy)
The One Star is to get the branch manager to contact us regarding withdrawals from our checking account it shows we made two withdrawals. Used ATM G0864209 at 22:56 on 10/18/2023 withdrew $80 from checking. Two minutes before I used ATM G0864208 at 22:54 checked savings balance attempted to withdraw $100 a screen popped up I don't remember what it stated but I couldn't withdraw the $100 and gave me a receipt record #3931 withdrawal $100.00 UNABLE TO PROCESS THIS TRANS AT THIS TIME. We didn't drive off right away!!!FYI THIS IS A 5 STAR CREDIT UNION. WE LIKE THEM A LOT AND HAVE BEEN TREATED EXCELLENT WHERE WE LIVE AND HAVE NEVER HAD ANY ISSUES AT ANY OF THERE LOCATION, INCLUDING THIS ONE. I will change the rating when this is resolved.
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August 2023 by Morgan Mcintire
I have had an account here for almost 25 years. Things have been smooth and easy and they've been a great bank up until a few years ago when they started offering "business accounts" for a fee.Since then I have had my account locked and scheduled for closure due to "business related activity" FOUR TIMES! Each time it has taken me hours to get my account unlocked and cancel the account closure.What is "business related activity"? Well things like1. purchasing too much stuff at home Depot.2. Renting tools from Sunbelt.3. Depositing checks that "look suspiciously business related"FFSEach time this happens I've had to be on the phone for nearly an hour. Send emails back and forth to a representative and twiddle my thumbs while all transactions are locked.I have wasted a lot of time with this bank and am going to close my account myself.If you have an account here I suggest you close it as well.
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August 2023 by Marcus M.
Wait times are horrendous.... 2 bank tellers with a line wrapping around to the south wall.
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July 2023 by Maria Pineda
This place has no customer service skills! They are always short on tellers and wait in line forever. Tellers are sitting behind the glass looking at you but not moving the line efficiently. Out of all the Golden One I have been in this place is the worse!
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July 2023 by C Q.
Here we go again. The line forms to the south wall and back out to the front door with only two bank tellers. Come on G1CU. I feel bad for the elderly lady who was dependent on the furniture to hold herself up. Ridiculous!
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May 2023 by Vannesa R.
Literally have the line out the door and yet only one teller working. The other 3 employees are just looking at screens and walking around. The worst part is no communication with us, the customers, to inform us of the wait or to just say, "please be patient we'll get with you shortly." To say customer service is lacking is an understatement.
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May 2023 by Tiffeny Hinds
This bank is seriously the worst they associate just sitting looking out windows both atms are down lol why they stare into space while customers are sitting here ?
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March 2023 by juan palato
They like to take care of their members
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December 2022 by Willow S.
This is the worst bank I've ever banked with. I have had my account with them for 4 years in good standings. I woke up one morning & my account was completely shut down. All my funds disappeared & when I called I was told there was nothing I could do & got hung up on. I called back & was told to go to the branch & I could POSSIBLY get my money back if they felt like giving it to me basically. I went to the branch & was apologized to becuase i was told there was nothing they could do. All funds from my account were removed. Checking & savings account as well. I was told I would get a check. No one knows how long it will take & also they are sending it to my old address where I have no access to the mail & they apparently don't forward mail when you do an address Change with the post office nor can they change the address the check is being sent to, also they can't cancel the check even though they are a bank themselves which makes no sense. I was told to come back in 90 days... yes 90 DAYS to POSSIBLY retrieve my funds. This is by far the worst banking experience I've ever had & until the day I expire I will tell people Don't bank with these people they will steal your money after being in good standings for years!
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October 2022 by D B
The appointment system is pointless and the customer service is horrible. I received no assistance
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October 2022 by Daniel M.
The customer service was very bad. I had an appointment and I was waiting for more than 1 hour without any form of assistance or acknowledgement. So I decided to leave
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October 2022 by Maria _ Pina
Karla is one of the rudest bank teller I’ve ever dealt with! I want to close my account asap
