-
March 2024 by Ken S.
We have bought several items in this store from inexpensive things to refrigerators etc. We have always had excellent service & fair prices. Today, I accidentally cut my arm while loading an item. A young man noticed me stopping the bleeding with a napkin. He came over & volunteered to get me a bandaid. The worker who was very kind was Armando. I am extremely pleased that this store has such a quality worker.
-
March 2024 by My T.
Last week I stood at the area with the washers and dryers waiting for someone to assist me. There were definitely associates but none of them bothered. I would have just given the review one star but gave two for their helping me make a decision to go to Home Depot. :D At HD, the moment I stepped into the appliance section, a friendly associate approached me to answer any of my questions. That's customer service! I ordered my dryer and it was delivered early, carefully, professionally, with no hiccups. Take note Lowe's management.
-
February 2024 by Gary Ford
I can tell you I will never buy a refrigerator from Lowes again. Only a little over a year old Samsung and bought the extra warranty and it went out yesterday and they tell us it will be at least 7 to 8 days before someone can even come out to look at it. Not exceptable.
-
February 2024 by Joan Hartline
It's a very good place to go for the things that I need. Very helpful to
-
January 2024 by Kristen Maddox
Tried calling before driving to see if they had something. Phone rang for 10 minutes and no one ever picked up! There is never a reason for a phone to ring for 10 minutes and an employee never pick upDO BETTER LOWES!!!
-
January 2024 by Adam Insort
Standard Lowes, only issue is it's difficult at times finding workers who know where products are.
-
January 2024 by Don Laws
Jessica helped me in selecting a refrigerator for dimensions I needed she was very knowledgeable and helpful and my transaction went quick. Thank you Jessica for your help.
-
December 2023 by Jaie Hicks
They charged 325$ for hooking up a dishwasher that cost 400$ OUTRAGEOUS! We won’t be buying anything for here again
-
December 2023 by Roberto Romeros
I didn't find anything I was looking for and almost no one can help you, you have to look for the staff
-
December 2023 by gary miller (Badboy62901)
If you can find someone, it may be able to finish a project
-
December 2023 by Michael Ollenborger
Richard helped me, great shopping experience.
-
December 2023 by Diana Diaz
Very organized
-
December 2023 by Mary S.
Lots of great plants & gardening products. I found what I needed and felt the prices were fair. The staff was kind and one young man on his break in the parking lot at the Merced, Ca. store insisted on helping me load some heavy items! His name is Evan and he is always very kind, respectful and helpful every time I have shopped there when he is on duty (and even on his break!)
-
November 2023 by Maria Bray
We have used lowes in turlock for a couple projects in the past and never really had a problem however we just recently contracted for a Vinyl fence for our pool and it has been a nightmare. Danielle came out and measured and ordered the product. However she forgot to order the gate she also ordered wrong post's and not enough fence panels. We contracted on October 11..the installer came out on November 7th and installed the fence 4 inches away from the concrete due to one panel being a little short.he never asked me first he just took it opon himself to do it instead of asking. I told him we didn't want it that way once i realized that it was that far off i also contacted Danielle about this she said she would take care of it.today is November 25 and we are still waiting. I have tried contacting her by phone no answer and no response to my texts either. I've called corporate at least 10 times and it's always the some things I'll email this person or that person and nothing happens.this has truly been a nightmare. I will never due bissness with this place again. Going to cancel my account with them too.
-
November 2023 by tommy vardeh
This is for Turlock store, I have a pro business account with Lowe's this morning I purchased epoxy resin for $74.99 and when I took it to work I found out that Walmart has a same exact product for $47.99 and since I knew Lowe's advertising the price guarantee all over the media ,I contacted the store and explained everything to customer service representative after she verified the price from Walmart she put me on hold then she told me that because it is online and they don't have it in store she can't do anything and when I ask for manager she said that manager told her the same thing but I told her that I need to talk to manager because what I saw in their policy it is for both store and online, anyway make the long story short I was placed on hold for 10 minutes and then they just hang out the phone not once twice they did the same and left me on hold and never get a chance to talk to manager .I believe As a customer and someone that spend money in that store I don't deserve to be treated like that, that behavior was total disrespectful .even if I was wrong about price guarantee the manager could have answered me and explained it to me, lam really disappointed because I been a loyal customer of that store since they opened and now after almost 20yrs going to that store,I have to reconsider about where to spend my money.