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March 2024 by Abby P.
Thank you Aj and team for helping my family today! We left the store with 2 new phones thanks to them and they didn't mind my whiney 1 year old in the store. Thanks you guys!
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January 2024 by rodrigo blanco
Like the service really professional.
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November 2023 by Kimberly Azevedo
Horrible service!!!!! They do not deserve 1 star. They were not willing to help with anything. I was told they couldn’t transfer my information from current phone to new phone. They were not even wanting yo sell me a new phone. Left and went to Ceres, walked out with new phone with all info transferred. I would recommend everyone in Turlock to try Ceres T Mobile. The staff is amazing
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November 2023 by Bluesky Marie
The employees so were rude. They didn't want to help me out and spent most of their time giggling in the back room. They offered me a bunch of stuff for adding lines to my account but I said no. They just just kept telling me to go to Mitchell instead. 0/10 would not recommend. ??
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November 2023 by Henry Azevedp
If you want terrible service and a kid wearing sunglasses who has no clue about helping customers and tells you they are out of cell phones then this is the right place for you. Left there and went to the store in ceres and in half an hour had a new phone. That place has fantastic customer service!!!
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September 2023 by Michael Cooksey
The 2 employees on duty were very nice, but they had no real authority to help with any customer service issues and there was no manager available for several days.
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July 2023 by Julie
This T-Mobile store is ridiculous I’ve encountered nothing but issues at this location. And don’t fall for there promotions nothing a huge scam they say your phone will come with a phone case, screen protector and charger for free and include the cost of each item in your monthly payment.
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July 2023 by Kevin Sousa
Awful! Customer service is nonexistent. The staff is cold and rude when responding to your questions. DON'T GO TO THIS STORE! Go to a TMOBILE COPERATE store. The one next to boot barn in Atwater!
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April 2023 by JanJae
Promotions are scam, the manager is even a joke on this store, Customer service is really bad when they even have a record of their promotions and they are even denying it and only give you a small credit for a supposed to be a thousand credit.
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March 2023 by Aaron Butcher
T-Mobile is a good service They are good people
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February 2023 by Anything Cars
ASK FOR MISAEL!!!!! I previously had At&t and they were charging me an absurd amount of money. I decided to go to Tmobile and everything went smooth, transferred my family’s plan to T-Mobile and now it’s way cheaper, i’ve been having tmobile for a couple months now and he pretty much cut my bill in half with new devices and protection plans. I definitely recommend!!
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February 2023 by Granja Frod
If I could, I would give them a 0 rating, we went for a phone and they told me that there was a promotion where when you bought a phone they gave you an apple wath, a cell phone protector, a charger and some airpods for free, but surprise when you want to settle the balance of the account it turns out that everything was collected and charged to the credit of the account, with a balance of more than 3k dollars, when I complained to the manager the lady who attended me, calmly denied that she had told me that they were gifts, "they were all financed" was his response and I didn't take it from there, the manager did not show the slightest intention of providing a solution, he limited himself to saying that nothing could be done, it is a scam, do yourself a favor and do not go to this store , terrible service
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June 2022 by EXQUISITE MEDIA
This T-Mobile is awesome and has very nice and helpful employees!! Manpreet is awesome and helped my friend fix the mess that the 1560 E Hatch Rd #500, Modesto, CA 95351 store left. My friend is old school and likes to pay the bill in person. He has been paying the bill in person at the Modesto location for over a year without a problem until last month. Due to a language barrier, the sales rep took advantage of him and changed his plan from a prepaid to postpaid plan. The cost went from $50 to $75. When I went back to that store they were unwilling to help us and told us to call 611. The rep "Omar" kept shifting the blame back on my friend. I told him maybe it was a language barrier or misunderstanding, and regardless of who's fault it is, please revert us back to the old plan. No hard feelings. He did not help and would not provide a manager. They seemed more interested in serving new customers. I came back to this Turlock location and the service was night and day. Manpreet could've told us to call 611 as well. However, he worked diligently for 3 hours to resolve our issue and made sure we left happy! Keep up the awesome work brother!
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February 2022 by Maria Ramirez
Came here a bit skeptical as I was looking for a new phone plan and new carrier. I didn't want to feel overwhelmed or feel committed on buying something. The girl who helped me (sorry forgot her name) was extremely nice and knew her information regarding phones and plans. She walked us through our different options without making us feel like we needed to make the switch. After about 30 minutes of going over the plans, phones and accessories we decided to move forward and switch to T-Mobile. I feel confident I made the right decision as I will be paying less than I was with my old carrier and the girl made me feel comfortable to come back with any questions. Definitely recommend this place as their customer service is exceptional!
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December 2021 by Linda s.
I hate this "service!" Calls drop all the time. I often (usually) barely have one bar on my iPhone. They have stupid customer service (so far). DO NOT give up Verizon for this!...even with a new iPhone. It's not worth the hassle.
