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August 2023 by Michaela Lane
Not the branch in particular, but watch out for overdraft fees!! I've been charged well over 200 dollars called the bank they won't refund any of it, talked to different people one said they could another said they couldn't. They are all over the place not too mention super rude on the phone
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July 2023 by Patty T.
I found the staff to be friendly and knowledge every time I spoke to them on phone or in person.
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March 2023 by Maeve
Well, it's 1:50 pm, AGAIN, & this Chase branch is closed with no note & hours posted of 9:00 am to 2:00pm. Lights are on, but nobody's home. This is no way to operate a business. Lots of customers get paid on Friday wishing to deposit on Saturday. I guess it's time to change banks, pull my fabled savings out & that they use to make billions in profit a year along with other depositers money. Many others came after us including 2 after 2:00 pm since this bank's Saturday hours were 4:00 pm closing.SMH...At least leave a note, but to show us we're "valued customers".
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October 2022 by carmella bolin
Bank manager won’t do her job, won’t get on the phone to help get my money out of a hold. Bills are collecting fees now. Staff was talking about us with other staff and listening to the conversation. We had no privacy. Bank manager wouldn’t get out of her chair to speak with me. Wanted to talk over employees and clients so they could hear what was going on.
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October 2022 by Nimrod
Needed emergency surgery for my dog and the branch manager at chase bank ukiah would not release the funds from my check or call corporate to help with the issue. She suggested I wait 9 days for the check to clear an extended hold. My dog didnt have 10 days. I had to call corporate chase and get the funds released myself. What is the point of a branch manager if not to help make the company run smooth. I have been a member of chase bank for many many years and never had any problems. Then when I got my check cleared thru corporate she said she was closing my accounts because she didnt like my attitude. I'm not sure if she can do that legally
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October 2022 by Antonio Nunez-Beltran
Customer Service is rude! Called the Ukiah Branch for a Week straight to make an appointment( I live 2 hours away) and no answer, finally decided to drive down and they told me I need an appointment and for next time to call in advance ??
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April 2022 by debbie b.
Aware of the recent experience my cousins best friend had I'm absolutely stunned of what they had gotten helping a individual quite normal average citizen with there account shared with their parent who before passing managed a power of attorney which wasn't honored. Quite extraordinary I find being prior military life dependent with my knowledge is exactly the document necessary to handled any business transactions. I suggested a legal avenue strongly. Plenty of contract lawyers might find this very lucrative.
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March 2022 by Michael F.
Do you believe you cannot make a cash deposit into someone elses account if you do not have a account with Chase I wish there was a lower number I can give Chase how are they still in business worst bank ever I would choose Well Fargo over chase and wells fargo sucks
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February 2022 by V J.
This place has become a place for bad customer and consumer experience. Bank doesn't have full staff in office that can manage account changes efficiently. JUST GO BANK ELSEWHERE! Don't waist your time at Chase Bank in Ukiah!
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January 2022 by Tim Marshall
This was an impromptu visit to this bank. I am a credit card holder not account but needed a bank officer to assist with something. All I can say was from the teller to the bank manager I was treated well and extremely professionally. My request was dealt with quickly and without drama. A solid bank branch All round. Thanks.
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October 2021 by donna ghiselin
The Chase Bank in Lakeport needs improvement, they should be more helpful to customers. They take to long and lines are long. Most of the customers were seniors over 75, the bank staff are nice but need to work faster and be professional at doing it
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July 2021 by Cecilia R
Came in to ask about opening a credit card account with Chase. Wanted to verify the details of a branch-exclusive promotional offer for the Sapphire Preferred (first year $95 AF waived).The woman behind the counter, who apparently is the Branch Manager, told me that no such offer exists (it does) and seemed to be more interested in judging my choice of clothing for 111 degree weather (shorts, shawl, sun hat & gloves) than customer service and accurate information.No worries, I won’t be coming back to help fill their quota. Looks like someone needs to do a better job of reading memos.
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July 2021 by Cecilia R.
Came in to ask about opening a credit card account with Chase. Wanted to verify the details of a branch-exclusive promotional offer for the Sapphire Preferred (first year $95 AF waived). The woman behind the counter, who apparently is the Branch Manager, told me that no such offer exists (it does) and seemed to be more interested in judging my choice of clothing for 111 degree weather (shorts, shawl, sun hat & gloves) than customer service and accurate information. No worries, I won't be coming back to help fill their quota. Looks like someone needs to do a better job of reading internal memos.
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January 2021 by bob branscum
They charge to cash there own checks if you don't have account their.
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August 2020 by Josh Husarek
Nothing really against Chase in Ukiah other than the fact I live in Willits and our branch is closed. Time to open up now!!!!!!
