Comcast Service Center in Ukiah, CA, offers a range of services including Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments, pick up, or exchange equipment at this location. The staff includes knowledgeable and friendly representatives who are willing to assist with various issues. For example, Theresa received praise for her helpfulness and expertise, providing excellent customer service. However, some customers have experienced frustrations, particularly with technical problems like internet outages and equipment compatibility. One customer shared their experience with a modem that failed and the complications of using an outside router; they found that Comcast only offers support if equipment is purchased directly from them, which can be inconvenient. Others noted ongoing issues, such as a landline phone service being down for over five days. Despite these challenges, many reviews highlight that the representatives, including Theresa, are friendly and reasonably helpful, making interactions more positive. Overall, the business provides essential services and helpful customer support, but some technical and service issues can cause inconvenience.
What are the main local Internet service in town and I’m also doing the phone service. I’m happy with them and they’ve done good for me.
August 2025
This store was awesome, they helped set up my nee wi-fi and had everything I needed . Hardly any wait time even though it was busy . The staff was cool and answered all my questions, I'm not to tech savvy but they were able to explain everything clearly and simply to me ,even though I am Modern day Caveman. Go to this... read full comment
June 2025
I'm just disappointed in the world today because of everything being done with the phone app and there's not very much you can do and take care of updating your info.
