Redwood Credit Union (RCU) is a full-service financial cooperative that serves the personal and small-business banking needs of residents in 7 North Bay counties and San Francisco. With 18 locations, RCU is known for its exceptional customer service and support. Many customers express appreciation for the helpfulness and responsiveness of the staff, whether in branch, online, or over the phone. Reviews highlight positive experiences, including assistance with banking processes and a commitment to valuing members. Customers feel proud to call RCU their bank of choice and often recommend it to others, reflecting a strong sense of community and satisfaction. RCU welcomes anyone who lives, works, or owns a business in Sonoma, Marin, Mendocino, Napa, San Francisco, Lake, Contra Costa, or Solano Counties.
I haven't gone into the branch, but they have 2 ATMs outside, which is nice.
October 2024
I feel like their general services and policies are great, however, expect to wait in line up to 30 minutes for a teller to become available. Even with 4 tellers who appear to be working efficiently, i always end up waiting. This is a very popular bank and could benefit from a larger physical location and some additional... read full comment
May 2024
They are always friendly and very thoughtful towards helping seniors/disabled persons.
