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July 2024 by Brett Moniz Jr
The truck works fine and the job went as smoothly as it could, but they basically scam you if you let them. I was silly and allowed them to refill the gas, figuring I might pay a couple extra bucks but would save a few minutes instead of driving back to a gas station.
They told me I drove 10 miles (sounds right) but then charged me for 4 GALLONS of gas for those 10 miles, and for those 4 gallons they charged me 28 DOLLARS.
Just to be clear, those numbers are ON TOP OF the mileage and rental fees. Just for the 10 miles I drove they claimed that I owed a 28 dollar extra fee for 4 gallons of gas usage.
If you use this place, fill up the gas yourself so they can't scam you out of a few bucks.
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July 2024 by margaret knapp
It was fast and very easy and the people there were very pleasant and friendly to us. We will recommend them to friends and family for their next move.
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July 2024 by Kristine Binderup
Fast easy check out and in. Truck worked nicely. Got everything I needed done.
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May 2024 by Barry H
??♂️
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March 2024 by M Bowers
Quick, no hassle return of rental
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February 2024 by Dan Saia
Truck was in good condition. Tried to drop off the truck a little early, and said I could do so through the app, since it was after hours, and in the app it said I had "no rentals to show". So they charged me for this error $20 service fee. I even went to my receipt in my email, and hit the link to the app, signed in, and still said I had "no rentals to show" in the app. Tried to do live chat, and the chat kept being cut off when I didn't answer within 2 minutes. It only took that long because they asked for my contract number, and I had to briefly look for it. Hopped back on the chat, and had to explain the whole thing again. They cut me off again when I went to check their dead link they gave me, which was no help at all. These guys rip you off. Get a truck from a friend of you can
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February 2024 by Phoenix Lewis
Uhaul Provided a truck that should have been in a shop! Check engine light came on right after we loaded it and the local dealer said it was past due on an oil change AFTER I limped it back 90 MILES. I also didn't get the truck I reserved costing me over 100 dollars and taking a day off the time I booked it for. Ukiah uhual rented me a totally meshed up uhual just to get me out the door. I told them how far we had to go and they didn't take that in consideration at all when renting me a "in town unit" Long story short UHAUL is not worth your time and will break a $50 guarantee to up-sale you a $150 rental... Thats was what was wrong the truck I wont go into deal on how the service was even worse.
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February 2024 by Billy The kid
Fuel wasn’t even at half a tank yet they expect me to put in more fuel than what was already in there. If I could I’d give 0 stars. Never using your services again especially after gas lighting me
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February 2024 by Brandon Wells
Good service, easy return.
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February 2024 by Cynthia Nelson
My small town, great service from David
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October 2023 by David Sassounian
Mediocre service, not very helpful
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July 2023 by Bryan Stencil
Mike was friendly and professional helpful with trailer good service mike
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May 2023 by Bozzhoggbeatz
Awesome people behind the counter, michael was the main one we talked to. Joking and good social interactions are key for running a good business, and michael did just that. Give this guy a raise!
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May 2023 by john doe
Charged for dent I didn’t do. Make sure before you leave the lot to confirm every dent through the app!! Don’t make the mistake I did and get charged for something you did not do.
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February 2023 by Erin Marshall (theenvisoneer)
Tried to pick up my reserved trailer Thursday 2.10.23 @ 1815Was told by a young women that she would not give me a trailer because the sticker on my 4runner was old. My registration is and has been up to date, due to military moves I never got my sticker. For background I've rented from uhaul 2 times previously with this same truck and sticker.After explaining my situation and offering to show my registration, she flat out refused to look at it, quoting "uhaul policy" with a restrained smile.To make matters worse, her coworker standing next to her said she had never heard of that and was kind of in disbelief. While I had just drove an hour after a 10 hour shift at work to pickup the trailer for my move tomorrow, I had no energy to argue. So I just left.I don't run to the race card, but I would love for the world to know that's how a black veteran was treated at this location.Wouldn't even look at my registration....
