-
November 2023 by Selena H.
I was happy and excited when I first got the membership because I really wanted to work on my health journey and just be more productive because I have an office job so I would like to go work on the machines every once in a while and of course use the Jacuzzi but after a few months I start to get really irritated by the behavior of one of the owners... I get that it's a local business, but I just believe her to be so unprofessional. There were three incidents where she was making unnecessary comments to me and my partner but the one that crossed the line was that we would hang on each-other in the pool or I would give him a peck on the mouth... as if it was "too sexual". When I tried to bring it up to somebody above her, she said there was no one else in charge. Eventually, I was able to speak to "the other owner" I believe it was her son-in-law..? Anyways, he showed effort to make things right (somewhat) Moving on to me deciding to cancel my locker, I gave them a weeks notice and filled out the form in the office. By Nov 1, I was still charged the $10... it wasn't that big of a deal but I called them first thing around 8am and said that the money was taken out. The employee stated that they needed a three days in advance notice. I told her she needed to check with the owner because I already spoke to her about it a week ago, the employee checked then told me that the owner would reverse it right away. Today, I was still charged the $10 so I called back and I believe I was speaking with the same girl, but I was letting them know I spoke to the owner (I accidentally pronounce the owners name wrong) and I asked how long it would take to get reversed. The employee got snarky, "nobody worked there by that name" and put me on hold, when she came back she was super rude and was like do you mean "DENI" (I was off by one letter) "She said that next month you guys will be charged $10 less because she can't revere a payment that already went through." Its not what I asked for, but I agreed and then she roughly said "SO YOU ARE OK WITH THAT?". It is sad and disappointing that a customer cant ask a question regarding a concern without the employee making it bigger then what it needs to be. So this is just a bit of personal experiences that happened to me and hopefully I'm not the only one and gets known as a "Karen" but it is what it is and I'll live. Hope they learn to choose better employees who can handle certain situation a little bit better and maybe take a few training courses.
-
January 2023 by Julie H.
I enjoy the 2 pools and hot tub as well as the wide variety of workout equipment and weights. The locker room for women is clean with nice showers and a sauna. A wonderful asset for Ukiah and the inland Mendocino.
-
November 2022 by Eli I.
Haven't yet tried this club since new owners. Called to ask some membership questions, was so belittled by the membership person I have decided to seek another option. Obviously this place isn't in need of new members if they can treat people with questions with such destain and disinterest. Very disappointing introduction to the facility, and I haven't even seen the club yet.
-
September 2022 by Megan N.
This is the nicest gym in town. I used to be a member when the $50/month "special hours" pass existed and had a great time there. This membership type was discontinued for some reason. Then I couldn't afford the new rate for individuals, which is over $100/month. I implore UVAC to consider increasing access to fitness for economically marginalized people, like disabled and elderly folk. Disabled people and elderly people face the same accessibility challenges. UVAC would have me back as a lifelong member if they offered a new membership type for those of us living on social security (we're often too fragile to exercise in the outdoor temperatures, or we would just do that.) I emailed the owner John and will update, whether or not he responds.
-
July 2022 by Jon M.
Great place to workout. Might have the friendliest members at any gym I have trained at! No attitudes. Just like minded people trying to get their lift on. Highly recommend.
-
July 2022 by Andrea M.
After years and years of going to the Health club before when I was younger and even through the transition of it turning into the ukiah valley athletic club I am disgusted that a place that is meant to be community based and has had a good reputation can charge so much for our local people. You would think if it is for our community it would be a more affordable option for everybody but it's not.
-
June 2022 by Tonya S.
After years & years & years of paying our hard earned money for our membership even through covid, we were treated like terrorists by the older female owner. My boys jumped in the outdoor pool a few times. She said they can't. I told them not to (even though every visit everyone is jumping and rough housing in the indoor pool). I told them they can't, we'd go to the city pool another day for that kind of thing. A stranger went to talk to them, so I got uncomfortable with him. Asked him what he said to MY kids. He was giving them some breathing, racing game idea. I told them let's go inside, where people jump every visit and no one is policing. But once we went in, I told them not to jump because we don't want to break the rules & get asked again & have to leave. I had no idea that was the owner- thought probably a worker as she's announcing rules or just a member wanting to police people. I saw the guy approach her as we went in. Bad vibes. Really? Because they jumped a few times? Now let's have a trash talk. Then I texted my husband how strange the vibe was and a different worker talked to the boys. My son said she said no jumping. I said when did you jump? He said I'm not! Why didn't she speak to me? I was watching them, helping with goggles, winding up spinning boats, etc. Then the other boy was yelled at to let go of the rope as he's grabbing it to stay afloat. We were literally targeted. The lady had no compassion, no care whatsoever that we are literally not only paying members, but humans!!! No $20 refund for 30 minutes of being bullied. Canceled our membership and the lady was more than happy to. Super awful, terrible experience! These boys are extremely behaved! There is zero excuse for this! I asked the stranger through the doorway if that made him happier telling the worker to come tell the boys not to jump because the girl said she was ASKED to. He came INTO the building and approached me asking why I said that, etc. So then him and his gf I'm assuming were against myself & texted other owners. I was crying for 30 min. I have never been so targeted and treated like complete TRASH. My husband came down to talk to her too. She lied, said we swam over an hour. I have my receipt. It was 30 minutes we were there total. She treated my husband like crap too! Terrible, terrible customer service skills! Horrible treatment to other humans. I've never, ever been treated like this by anyone in my entire life!
-
April 2022 by Danette F.
The Redwood Health club is Great for-Swimming Sauna Hot tubWorking out Tons of great work out machines to use. The owners are wonderful people and the workers are always polite and helpful.
-
January 2022 by K Button
I love going to this gym, they are very nice people. They offer lots of different classes you can view on Instagram/Facebook.One thing which I won't bring my review down for because its fixable. Im a trans person and I use the mens locker room. I find that the open shower plan is very uninclusive to trans people. We deserve privacy, even cis men deserve privacy. I would love to see changes for that in the future. Im sure with the pandemic its harder but with time that change will only bring good.
