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April 2022 by Marlyn A.
My friend recommended Albion for my recent move. She moves quite a bit so I'm confident of her opinion of an A+ moving service. I'm glad I went with her recommendation. When I spoke to Joe, he gave me a quote for my move and was detailed about how their rates worked: load time / drive time / unload time. He even asked about estimated driving time. He gave me the best rate for my basic needs -- help moving my large furniture. My expectations were realistic as I planned to move smaller items on the days/weeks leading to our last day. When Joe & Gerry arrived we were not ready at all. We didn't have everything 100% packed in boxes and a clear, safe path for them to maneuver thru. We were moving out of an apartment complex where cars were in the way of their truck's path (from front door to parking lot). Thankfully, my neighbors were on their way out and had moved their cars for my movers. For my 2 bedroom apartment Joe estimated 2 hours for loading time. But because we were a hot mess it took them longer. It wasn't until the day Joe called to remind and confirm did I realize we were moving on a holiday but they were still able to move and help us anyway. By the time we reached 2+ hours of loading time it was nearly lunch time. We offered to buy Joe & Gerry lunch and asked if they wanted to take a break before they started unloading but they kindly declined. When Joe and Gerry arrived they were so kind and patient with us. They offered to break down our furniture and rebuild it when we got to unloading. But we refused the rebuild because in all honesty we didn't have a concrete plan of where we wanted our furniture. In the end, I ended up paying more than Joe estimated for a few valid reasons: 1. We didn't have everything packed, they had to work around our mess. Instead of 2hrs it took 2.5 hrs. Lesson learned here: have boxes nearly ready to go and all loose items out of their way. 2. It did not take 45-mins to get to the new home. It took 1-hour because of traffic. Overall, I had a very positive and delightful experience. Because it was a holiday, I gave both Joe & Gerry a generous tip. It was my bad for scheduling a holiday but they were gracious to do it.
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May 2021 by Charles B.
Rude, predatory practices, and poor Packers. We had a do not exceed rate with them, which after finishing our move they told us we had exceeded. They charged us for the American Express 5% credit card fee even though we used Visa (3%). They moved our belongings in two small trucks to charge us the drive time, their and back, twice. The owner is rude and unprofessional and complains the entire time. Hand painted painting weren't wrapped before they were packed and liquids were not closed before they were thrown on top of pillows. Do yourself a favor and pay a little more to not have your moving day ruined.
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November 2020 by Vanessa C.
Made my move very very smooth but the type of business I'm in I transfer a lot between units it was a lot easier to not have to track down family they were able to confirm my appointment got here on time knocked everything out within an hour and a half very professional very courteous thank you for your help!!
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October 2020 by Cristina M.
Jo is honest about giving a quote and they have reasonable competitive prices. Hired these guys and they are fast and get the job done quickly and wear PPE. They are also careful at moving and loading the furnitures. They took apart the beds which was very helpful. They carry everything you need for the move. A great company you can trust.
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October 2020 by Mark R.
I reviewed these guys on Thumbtack and would have left it at that but the response was ridiculous. 1. I didn't call your employee any name or slur. He was complaining and cussing from the moment he walked in my home, my wife even commented to me he seemed to be in a bad mood before she left. 2. Why would I call a person the n word, when they are latino no less? 3. If your employee heard a slur why would he tell you "I know he's a ni***r" instead of asking what I said? 4. Congratulations on having a black employee, that doesn't excuse what happened today. Joe offered no recourse when I wanted his prejudiced employee out of my house, just some sheepish bs apology. I've included screenshots of my original review and his reponses. Absolutely ridiculous customer service fromthese people.
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September 2020 by Quamar Z.
Joe and his team helped me move this morning. It's one of the most affordable and fast. I'm glad that I made the right choice. Strongly recommended
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September 2020 by Sourjya M.
I had a very bad experience with Albion movers and storage on September 5 when I signed up with Albion. I saw very good reviews about them on Thumbtack but now realize these may have been cooked up reviews by the business. This business deserves a ZERO star rating on Yelp. Joe, the owner responded through Thumbtack to provide a small move for us of almost new IKEA furniture (queen bed, dresser, small storage cabinet) and 4 -5 boxes from Castro Valley to Berkeley. He just provided a generic quote via Thumbtack of $ 96/hr for a 2 men to move the items. He would not send me an email with the quote showing the date and time of move, address etc -stating their e mail was down. I just decided to go with this business because of a slightly better rate they offered ($96 vs $110 for most local movers within 50 miles local move) I called him a few times to ask him to reconfirm the move as I had rejected other offers through Thumbtack. Prior to the day of the move date he called to say that if his truck would have no parking space available, he would double park on the street during the unload and I would need to pay if he got a ticket. I had removed the drawers of the dresser and a queen bed (as I had done the same when these items were moved from Irvine, CA a few months back. ( The previous mover (Route66) had shown up 8 hrs late and I did have a bad experience with them. On the day of the move Joe the owner inspected the furniture to be moved and did not have any questions regarding the removal of drawers by me from dresser or if there were any damage to furniture before this move. As soon as he took the dresser to his loading truck, he told me that I HAD broken a trim piece of the dresser drawer front while removing the drawers! He then changed the story by stating that I should not have removed the drawers beforehand. If removal of drawers was not upto his standard he could have asked me to put them back! That was the first item he took to his truck and came back to tell me causally that the trim piece between drawer was already broken at the time I had removed the drawers. When I went to his truck to inspect -he had quickly tried to glue the broken pieces together and started talking about how bad particle board material from IKEA is and I should not have taken the drawers out. He did not own up to the fact that he was negligent in loading the dresser up the truck and had broken the trim piece. I have attached a video surveillance camera footage how he took the dresser (unwrapped ) up a flight of 10 stairs from our exterior back deck.After unloading Joe first offered to glue the broken trim, constantly stating the particle board was junk and should not be glued . He finally glued it with crazy glue and put "white out" on the cracked white trim. All this time not even once he admitted that he had done the damage to the almost new dresser and that he was sorry that it happened.I just wish Joe had a friendly demeanor and a bit soft spoken. He was stiff from start to finish, just asked me to initial and sign on his contract at the beginning of move. Throughout the time it felt like he was doing the move for free . He was very annoyed when I told him to please be extra careful in padding the remaining furniture in his loading truck. At the end, my wife, daughter thanked Joe and his worker for the move as a gesture of courtesy. I paid him 4 percent extra for being on time and being efficient. He responded to my review on Thumbtack- that my wife and daughter did not have any issue with the move and he was extra paid because I did not have the change!He responded to my Thumbtack negative review about him stating that perhaps I have a problem with movers because I had a discussed with him a previous issue with the mover in Irvine who showed up 8 hours late and had demanded payment in cash before unloading.Albion movers are rude and unprofessional-they just get customers by offering a slightly competitive rate. Be aware of all 5 Star reviews of Albion moving and storage on Thumbtack Next time I would not get close t
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September 2020 by Mary Grace T.
Used them moving from Oakland to Dublin and they were so professional and efficient! Communications with them prior to booking was super prompt through Thumbtack. They were super nice and moved our two bedroom apartment into our three bedroom townhouse in less than 5 hours. I will definitely be recommending them to friends moving in the Bay Area.
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July 2020 by Liz B.
Albion Express Movers & Storage company has some very unprofessional, rude and crude workers.This morning, i saw behavior that was so bad, I thought the company owner and anyone contemplating business with Albion Express should know. July 16th, mid morning at Sanchez in 29th next to Alice restaurant. There was an Albion moving truck and a car parked close too close to the trucks' orange cones, then an enraged mover, a man in his 60s -70s started screaming and cursing at the driver of the vehicle, an older woman. The peaceful neighborhood people came to the woman's defense to ask the mover to stop cursing and yelling in front of all people and children. The rude workers clearly didn't care, they are representing a business. See photos: Albion employees flipping off the neighborhood people and screaming telling them to shut up!Several people called the telephone painted on the truck but no one answered and a recording comes on. Maybe he's the owner? I know a lot of folks count on the referral and experiences of yelp users perhaps the photos will help you decide, if you want to business with Albion Express and their representatives.
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June 2020 by Candice F.
Joe offered a competitive price for my in town house move. He was punctual on the day of the move. He and his teammate were impressively efficient and able to move my furniture with care. I would recommend Albion moving and storage for any move of any size. Thank you to the team.
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June 2020 by Tony O.
Great experience with Albion Moving. They were very professional, and pleasant. I would use their services again and I highly recommend Albion Moving Company.
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June 2020 by Megan OHalloran
I had a great experience when moving from Concord to Dublin. They were very accommodating with moving things to two different locations and got the job done quickly and without damages!
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April 2020 by Raj P.
Move was done by Joe and Gerry. Joe was the lead. 1. Bad attitude right from the time Joe asked me to sign the authorization to move. No explanation of paperwork to be signed, just sign it. 2. Called me a liar a few times along the way. 3. Argued about which things he wanted to move and which ones he didn't. I tried to put a couple of costco garbage bags with leftover stuff in the truck before they closed it, he refused. SAid it's his truck not mine and he decides what goes in. And he refused to move a few things from the top floor saying they didn't wanna climb the stairs to load every little thing. 4. Told him the reason I hired him is to move ALL the stuff, that's the function of a mover. Told him I didn't like the repeated bad argumentative, confrontational attitude, there's no reason for it. He's providing a service and I'm paying for it. I asked him why he was acting like he was moving me for free or doing me a favor. I was paying exactly what he asked for, which is $96/ hr for 2 movers. 5. Furniture is not covered from start to finish. It is covered only in the truck, during the drive time. It is not covered when they load it in the truck and when they unload it from the truck. My furniture was damaged. 6. Hired this mover based on Thumbtack reviews. Leads me to believe the reviews are being 'cleaned'. Won't be hiring from Thumbtack anymore. Hired from Thumbtack 2 times and it was ABSOLUTELY HORRIBLE each time. If you don't know, now you know. 7. Took the time to post this so others are aware. We all look at posts to see which vendor we can work with. If you're thinking I'm looking for a PERFECT mover, that doesn't exist. I've moved myself a few time, it's a tough job. Basic professionalism and courtesy will do. And a 'will do the job because I'm getting paid for my time in full' attitude.
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December 2019 by Hanan Al Maghout-Hasan
So professional, punctual, and incredibly reasonably priced!
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October 2019 by Kareen P.
Never showed up. Called their office 15 times, no answer. Left a message on their machine. Didn't call me back for two days, and then argued with me stating they never got the message. Nevermind that they'd didn't show up in the first place. No apology.
