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November 2023 by Moriah L.
I had a flat and came here to get it inspected. The wait was long, but I expected this since I didn't make an appointment. Once I walked in I spoke with a kind worker who added me to the wait list. I had to wait around an hour for my car to be seen. From there, the worker did a general inspection and said he would try to fix it once there was an open spot in the garage. From there, my car was added to the website and I was able to check the status online. I was very satisfied with the customer service here! Although there was a long wait, everyone was working so hard and helped answer any questions I had.
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October 2023 by David D.
I had ordered some rims from Tire Racks website and selected this location to have them delivered and installed there. Appointment was set for a Monday. The rims arrived Friday so I called to see if I could take someone's cancelled appointment Saturday or Sunday. The person who answered was super helpful and suggested if I arrive early Saturday they can be installed that day, as the do serve walk ins. I arrived right at opening time and each person that I was helped by was so nice and ready to help. They started work around 8:05am and rims were installed on my current tires by 9am!!!! I was definitely not expecting that. The set up looks so nice and I appreciate the work every one there does!! Will most definitely return!
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September 2023 by Jack L.
I have been bringing my family's cars here for years. Pricing is good, especially when there is a sale. And when you buy your tires here, they will patch it for free when you get a flat (if fixable). Wait time can be long so make sure you make an appointment in advance. Had a mishap on my recent visit with the new store clerk ending up not able to provide the service initially offered, but the store manager called me right away when he learned of the incident to make things right. The store manager makes it his personal mission that every customer leave in good shape with four safe tires.
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September 2023 by Frank Sanchez
EDIT 09/18/2023 (back to five stars)I went back again to change all 4 tires of my truck, and this time Tommy (the store manager) made sure that my experience goes smoothly, and took care of everything as well.I was seen right away at the time of my appointment, and my truck was done in under 45mn. MUCH better experience this time for sure!ORIGINAL (3 stars) REVIEW:I on purpose took an appointment online (like they advise you to do) to be sure that I will not have to wait when I arrive. Despite arriving 10mn prior to my appointment time, I had to wait in the "walk in" line, without any priority line for people with appointment. After waiting in that line for line 10/20mn, someone finally was able to help me. Then, he told me that my car will be ready in around 45mn, and that I will receive a text message to let me know.Still not getting any text, I came back around an hour later to check on the work, and noticed that my car was still not even in the stall. They only started working on it when they saw me coming back. From the time I dropped the car to the time it was ready, I spent over 2 hours there, which was quite annoying. The mechanics were the same people greeting and helping new customers as well, so often the lobby desks were empty.The positive point about this place is that at least, they will honor their warranty on tires installed by them, and fix or replace them for free within 3 years of the installation. However, if they don't find the same style/model of the previously installed tires (like it was the case for me), they will charge the "difference", and thus the free warranty replacement became a $47 charge at the end. Fortunately, not as expensive as paying the full price of a brand new tire, but definitely something to keep in mind though.
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September 2023 by Rosina Dodd
Nice crew, never pushy with more expensive tires, always cheerful and helpful. They do push wipers every time I'm here, but they aren't super pushy -- it feels like they're just required to ask. They're nice here and it feels like they all like each other.
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August 2023 by Harsha Madduri
America's Tire, in general, is a great place for your tire needs. The one I usually frequent is the one in Union City. This place is just awesome. Yesterday I got a flat on my Tesla and got it towed home since it was late in the night. This morning, knowing my situation, they accommodated me without an appointment and said it would take up to 60 mins for my car to be ready. They took my car in and were done in under 15 mins. They fixed my flat and rotated and balanced my wheels as well, in 15 mins. A huge shoutout to Dominic (he's FAST), Tianna, and Manny. They rock!
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August 2023 by Nasir Jamal
I called them today asking about their tire rotation and balancing package and they say you need to come and I ask when can I come they say anytime. I went their and they ask me to wait as 2 person ahead of me and when I asked how much time it will take he said 10-15mins and I end up waiting for 30mins and still didn't get the time although I say more than 2 person left while I was waiting. They cannot manage the time and telling lie on top of that which is worst and this is not only for sevice and once you get locked with them I don't know how much time you need to waste with them. Maybe not all America's tire are same but avoid this location by all means.
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August 2023 by Pash H.
Got a piece of metal in my brand new tire and it couldn't be repaired which meant I had to get it replaced. Dropped car off and got an estimate of 2 hours. Car was ready to go in an hour. Quick and great customer service.
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July 2023 by Dalip Bahati
July 20th approx around 4.30 pm went to get air. Was told the machine is not working ?. I asked how the air tools were working and the reply was that the air machine was not working for the tires ?. The employee could have used an old fashioned air gauge to measure air pressure and could have found a solution instead of telling me the machine is not working. His suggestions ? was . Go to gas stations or another location. Don't encourage businesses that deny basic essential services that are Air and Water. These were always free and should be available always. Retrain your employees or hire knowledgeable workers ?
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July 2023 by Alesia D.
I made an appointment for a Friday 10:30a (they also take walk-ins)Easy location to find with plenty of parking and seating inside. Very clean!They told me it would take 45-1hr I opted for walking to this coffee shop 10min away to wait. Well it literally took 45min. Next time ill just wait at location. It was definitely busier. When I pulled up for my appt the garage was poppin! With plenty of mechanics but when I came back for my car it was just 1 garage working so avoid lunch time if you can.I changed all 4 tires out. I paid for the tires on their website (for reference i have a mini suv). Immediately felt the difference. Smoothest ride ive had in my car. They definitely gained my trust
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July 2023 by T B.
This Union City location only-Bought 4 tires 2 months ago. Purchased the road warranty. Had a flat on the road & called the nearest American Tire store. This location looked my tire and found a screw. Said that it was covered, however, would be an hour wait. Came in at 11:00 and at 12:30, told me that it could be another 2 hours. Then laughing asked if I want my keys back.Saving Grace-They repaired the tire with a plug and got me out 15 minutes after our interaction.
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July 2023 by QUEEN GALLO
Great and fast serviceTech was awesome at explaining what work needed to be done with my tireOn a Monday they we’re busy 15 cars ahead of me they explain I had to wait for a bit but I was there less than an hourManuel N is what my receipt shows who checked me inA very pleasant kid I believe his name is Rangel worked on my carGood to see the youngsters working on cars
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July 2023 by rebecca san
It was a long wait, only because they didn’t have the tire in stock at the moment. Besides that Efrain helped as much as he can to reassure me that it would get fixed the same day.
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June 2023 by Amy E.
My new tire shop. Gone to them three times now.They Had tires for my dear ol' van when other shops didn't/ would have to order ahead.Nice employees. Of course a little up-sell attempt does happen but not as hard as I have experienced elsewhere. As soon as you pay, you are given a texted link to follow your progress. For me I usually stay and wait anyway but this is helpful especially if you're going to return later.My only wish to make the experience better is have some basic things for customer waiting a long time. Such as maybe a water canteen Or even a vending machine. I could have used that.
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June 2023 by Don Chivazo
Good customer service. Price for tire with laber a bit high. Love they fix puncture tires for free.
