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February 2024 by R C.
Derrick Larios assisted me in purchasing and setting up my new phone. He was cordial, knowledgeable, and went the extra yard in setting up my hearing aid app ( required contacting the vendor) Great job! I appreciated his help and concern.
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February 2024 by AJ V.
I am not sure what the standards are in AT&T stores. There was no greeter, and a few of us queued to get signed in. I almost walked in and asked the lady in front of me to put my name down because she was holding an iPad, but realized she was also waiting to be signed in and not the greeter (not a single person acknowledge us for a good 3-5 minutes). I remember when I was working in retail this was a huge no-no! I think there were maybe 2 - 3 sales representatives total on the sales floor. I just needed help with my AT&T connected iPad as the SIM card read "sim failure". I expected a little wait, it's Sunday and it can be a process so I was ready to catch up on emails and browse the stores latest technology...Once the representative was ready to sign me in I recommended maybe we can pop my sim first to see if that will toggle the network and it did the trick. (I had just gotten back from a trip and didn't have a paper clip or back of an earring to do it myself DIY style...) Since it was a quick resolution, I figured I would get a few charging cables for my devices. Derrick, the associate was quick to help which I appreciate but it looked like he was doing everything. Helping me, signing people in, etc. I know the other associate was busy with guests herself. I must say though, they had a great deal on AT&T branded accessories which I discovered at check out. They are 50% off which is stellar, they are just as good as buying from the Apple Store (certified) but you get more bang for you buck (I avoid chargers outside of wireless provider or Apple Stores that can do more harm to your electronics). In turn, I was able to stock up on some Type C cables, 8ft at that! Only thing I realized when I got home though was that the purchase was not tied to my account. So I was sure to take a picture of the receipt in the event I need to warranty w/in the policy. I am a huge promoter of AT&T but the retail sales process seems to have taken a step backwards rather than innovating itself the way I'd expect AT&T to do so... I truly prefer in store connections when purchasing and dealing with my account as my experience with AT&T Customer Care (over the phone) has been more detrimental than anything...so I'd love to see stores & their team members really drive the in-person experience...
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January 2024 by Savannah L.
i just waited over an hour to not be serviced. I walked in and I wasn't greeted. Then after being checked in, I was skipped by another customer that they "forgot" to check in. Just to be helped and be directed to apple. They won't let you pay the phone in full and only offer financing options. They didn't even have the two phones I was interested in, in stock. I completely wasted my time.
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January 2024 by Jay A.
Don't go here. It's waste of time. Even if you have an appointment you need to wait for 2 hours. Staff is too slow.
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January 2024 by Lawrence B.
after i said i will buy my accessories on amazon , he lied and said i get a "nurses discount" an $18 otter screen protector on amazon VS a $50 at&t screen protector he said i would get for $36. i checked my account and he never gave me the "nurses" discount i reallly disliked the constant pressure to sell, and over charge me for something i already said i would get else where Derrick also did a crummy job installing the overpriced screen protector as he left bubbles on it on my brand new iphone 15
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January 2024 by Yen Y.
Excellent help from Melissa. We got lucky as we got there when they just opened and didn't wait at all. We were helped right away.
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December 2023 by Myha T.
I went out to AT&T store to get internet service for my house three weeks ago, the sales person name CARLA helped us. She was super nice and genuine, explained everything. She was telling me if I get directTV then I'll get $100 off on the services that I'll get, she told me there are no contracts on the directTV so I can cancel at anytime with no charges. I called in to customer service today to cancel the service because I discussed it with the family and no one have time to watch TV due to work. The representative said there is going to be an early cancellation, I was "like what do you mean, the person that sold me said there are not charges when cancel and no contract to the service that's why I got it!!" Sales person is not to be trusted!! I know it's a job but do it with honesty.
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November 2023 by Tyson N.
Had an appointment to get a line transferred off my account to another account. arrived early and wasn't helped till 30 minutes after our appointment time. Jose Becerra assisted us with the transfer which went fine, but was told about this FirstNet plan and was told to contact him about getting the plan changed. Called left voicemail. No response. Left a couple text messaged over the week with no response. Contacted customer service and they were helpful but knew absolutely nothing and was told it was done correctly, which it was not. Now on chat with an actual FirstNet knowledge and am now told it will not work. Complete waste of time. Overall visit to this ATT store, pretty bad. Disorganized and horrible service. As someone whose been in the wireless industry before, pretty bad for a service that charges an arm and leg.
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November 2023 by Patrick H.
The service at this store is terrible. For reference I came in to take care of a family member's issue and I personally use a carrier that is a competitor of this company. I mention this because both places are always quite busy but the service experience is vastly different. At this store I stepped inside and I had to wait over 15 minutes to be acknowledged. Further, many of the customers being helped already look like they have been waiting for a while as they are being serviced. It was also hard to see who was actually an employee because a lot of them appeared to be just sitting at the tables so it was hard to tell who is working or not. The lack of professionalism and service has really turned me odd from this experience. I generally don't care for customer service since I'm pretty informed on what I already want or I've done the research before stepping in the store so I have quite a low bar and this store finds a way to even dissapoint me. Avoid if possible.
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October 2023 by Antonio A.
This place needs more workers , this place is joke , I need some one to help me pay a bill , no one here to check you in , there was like 3 people in the back room doing nothing , now I'm told to pay bill in cash machine in the is down , I'm paying good money , this place is cheap , I'm going to take my business to Verizon,
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September 2023 by Maria V.
I went to this location on Sunday September 24, 2023 and I was helped by the most helpful AT &T representative. His name is Raheem. He was so patient with all my questions. He successfully answered my questions, which I Greatly Appreciated! I'm not the most tech savvy person, so it is a good feeling to be helped with kindness. I say that because I know it can be frustrating trying to assist someone that is not as tech inclined. Needless to say I left satisfied with the service. I would definitely return to Raheem to get further information on my plan options because I actually would like to make some changes. I couldn't get too into that information on this visit because I was so focused on getting the questions about my phone answered and I was focused on a billing matter I wanted to make sure I had taken care of. Plus I had another commitment to get to. I could only focus on a couple of things at a time, so when I need info about the plans, I need to only come in for that so I can focus on that and then make a better decision. I left happy and I left glad that AT&T is my cell phone provider.Kudos to this AT & T location for having helpful team members. The location looked nice and seemed to organized.
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September 2023 by Getsy C.
09/14/23 I walked in to this store requesting to switch my account from First Net back to AT&T (First Net is serviced by AT&T). I opted in for First Net about 2-3 years ago while they had a "promotion" for first responders during the pandemic. To summarize the story I was (I am rather) paying A LOT MORE than I should be and was hopeful they would be able to help me. When I requested this service to their representative name Raheem he looked at my sister and I and told us that the process takes between 1-2 hours and that the store would be closing at 8:00pm. Mind you I walked in at 7:05pm. He then proceeded to tell me to come back another day and they would be able to help me. I am baffled to say the least. If I could give this place 0 stars for their service I would.
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August 2023 by I Call Them H.
I won't step foot in here again I was treated very poorly and with hostility by 2 male workers I didn't feel safe with another guy working here he kept trying to put himself very close by me in my space the ladies who work here however are very nice it's too bad the males make it a terrible experience for me
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August 2023 by T I.
I came in for a quick bill payment the other day, and the heat in there was unbearable. Overheard the employees complain to their manager about how bad it was and his response was for them to stop being babies. If this is how they treat their employees then imagine how they treat their customers. I can't imagine what's going on behind the scenes
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August 2023 by Roman G.
Extremely hot the employees are suffering and AT&T refuses to fix the problem .only a matter of time before a law suit
