August 2023 by Rat M.
No-brainer 5-star. I called a few weeks before I wanted to actually pick up the truck rental, and the guy informally booked me a vehicle in advance. I usually do Enterprise *cars* from their website, but this was an odd vehicle so easier to do over the fone. Come a couple of days before, I called back to say I had never really gotten a written reservation. Isaac promptly emailed me a reservation showing all the right stuff, so I was good.On the day, I got to meet Isaac and we went for a walk on the premises to tour the cargo vans they had on offer. I had great choices available and picked the one that would actually fit into my carport for loading, and would hold all that I needed to transport to Oregon. He explained that the guy who had originally booked me had left the company, and took several measures to make sure I was happy since they had to scramble a bit to pick up where this guy had left off. Isaac was way more than just accommodating; he helped me with parking for my car while I was away, helped me with a plan in case I was going to return after hours, and left me in no doubt that I was covered coming and going.This was so much better than my experience renting a U-Haul truck a few years ago. It was worth the drive to the East Bay, and Isaac's professionalism would have made it worth driving out to Sacramento if need be. I had a great experience, got a really good vehicle at the right price for my 1400-mi round trip, and will certainly return if I ever have to do this again (probably my next move).
