-
May 2023 by Sue Whitaker
Shaun B was unbelievably courteous, kind and helpful - I told him that I was dreading having to call customer service and I was so pleasantly surprised with his sincere approach - I truly felt I was being given all his attention and that he wanted to be sure I was a happy customer...and he ended up making me a raving fan!! Thanks for all your help and restoring my faith in customer service - Give them a call - you'll be glad you did!
-
May 2023 by Janet
My order came very quickly in good shape. I had ordered something from the pharmacy and it looked like there was going to be a problem but Entirely Pets managed to resolve it right away and kept me informed as to what was going on. I will order again!
-
April 2023 by Kevin Wyss
I experienced an issue with Daisy’s meds being returned to sender because USPS doesn’t deliver to my lakehouse. I called customer service and spoke with Shaun who was super helpful. He resent the meds with FedEx at no additional charge. Daisy and I thank you!
-
April 2023 by Cathy Vukonich
My order arrived in a timely manner. I am happy to be able to have the items shipped. That saves me so much time trying to find the product on this remote island of Hawaii.
-
February 2023 by Linda Bjorkman
Finally. I have found a pet pharmacy that I will use for now on, for all of my pet prescriptions. In a world of “could care less” customer service, I have been pleasantly surprised by Shawn, at Entirely pets pharmacy. Shawn overwhelmed me by his compassion and kindness when dealing with a problem, (of my own making), regarding a prescription. He went that “extra mile”, in completing my order, including adding discounts, and hand delivering my script to the pharmacy. I think Shawn deserves a raise. A million Thanks to him. Linda Hart
-
January 2023 by Rick Carlson
Paid for rush, but said nothing about shipping during a weekend, so had to wait a couple of extra days. Would have done next day if I knew of the delivery delay. Maybe I missed it, need to have in bold red letters, so people know these things. Puppy happy again, also like the price, about 50% less than my vet, even with 3-4 day delivery fee.
-
December 2022 by Ari
I spent $20 on expedited shipping because my vet was out of stock. My dog ran out of meds by day 7 of waiting, I contacted them, and then they said they'd refund shipping and get it sent out that day. Great. Then, I get an email saying it was out of stock. They were great about refunding me, but I shouldn't have to contact customer service after I paid $100+ on meds and $20 on expedited shipping only to be told one week later that it's out of stock. This is asinine. I will never order from here again
-
December 2022 by shannon massey
Very easy to find exactly what medication I was looking for. They contacted my vet for the prescription, I didn't have to do anything. Best prices! Arrived exactly when expected. Will absolutely use again and highly recommend! Purchased cat medication.
-
December 2022 by Philip Rodriguez - South Shore Home Finder Team
The entire experience went well. My only disappointment was the pills I ordered specifically to get a smaller size than the current prescription, was actually a lot larger. Luckily, they’re chewable so our dog likes them.
-
December 2022 by Stephen French
Low price and excellent service. Dog treats are fresh and soft. Better price and fresher dog treats better than other store which is dried out My dog is happy now. Definitely will be buying more soon.
-
December 2022 by Rene Wilson
I finally received my order after 2 1/2 weeks. I ordered it on November 14th and it didn't even ship until November 23rd. I finally received it Friday Thursday December 1st. The product arrived in good condition but it took way too long to get here compared to similar companies.
-
September 2022 by Jessica Escue
This company sent me damaged/destroyed product twice that is supposed to be delivered on ice for it’s safe use and stability. The second time they shipped me damaged product, the same girl who always answers the phone, Yolanda, promised to “refund my money immediately if the product was delivered melted again.” Neither she nor her colleagues honored this agreement and when I have called to speak with them they just hang up on me and make new excuses not to take lawful action to correct their errors. Yolanda even told me on the call where she convinced me to receive a second package that, “they are trying to find a better delivery method for Visbiome.” I have spoken with the manufacturer of the product several times, and they are very unhappy that Entirely Pets Pharmacy is giving out fraudulent information in order to sell their product. I am having to file two lawsuits against Entirely Pets Pharmacy because they have stolen $258.19 from me and refuse to send me the product I paid for on ice and unmelted, as it is mandated by the manufacturer to be shipped, or refund me after seven weeks and many phone calls/emails.
-
September 2022 by Colby Mills
I ordered medicated dog shampoo from this company, who claimed to have it in stock when others didn't. After a few weeks of back-and-forth between them and my vet, they emailed me to say they got the prescription and would ship it soon...then 4 days later, I got an email that they canceled my order due to \"insufficient information\". No verification that they even refunded my money. I wrote customer service...2 weeks later, still no reply. I understand supply chain problems, but these guys give terrible customer service. In the future I'm ordering from anyone but them.
-
September 2022 by Debra Fraker
My only complaint is that they were holding up my order because the shampoo I ordered was out of stock. I would have liked to have had an email notifying me of this. I had to call and tell them to send the other items. Also, I never received an email with the tracking information once it shipped
-
September 2022 by Nada Raffaelli
It took a long time to receive the dog food. It was listed on my credit card as Market instead of Entirely Pets. Did not know what it was because the charge was more than I was told. Our dog likes Dr. Marty's and especially the small dog variety.
