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March 2023 by Jerald Navidad
Awesome customer service.
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October 2022 by KMan ..
Easy to get people on the phone to try and help you. That's a plus in this day and age of long hold times being the norm. However the fact that I have to call so much to do routine business is insanely frustrating. Their website is terrible. The mortgage loan system seems to be separate from the checking system and the systems don't work well together. Trying to coordinate payments from one account to the other is a nightmare.
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July 2022 by Chris B.
Working with Fremont Bank on the purchase of a new car they were very helpful despite the fact they had to place a hold on my money that I had transferred from one account to another, Reshmi Deo greatly assisted on Maneuvering through the red tape to allow me to process my payment to the dealer. Thank you
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March 2022 by Gene L.
been going to this bank starting a week after the branch opened, 30 years?? mostly i make deposits and all goes smoothly except 7 years ago they made a mistake and added extra money to my checking deposit. i went back in the next day and pointed it out to them. for the last 5 years i go in once a year and cash us ee savings bonds and had no problems till mid 2021. they cashed the bonds posted the deposit to my checking a few weeks later they sent a letter informing me that they overpaid one bond and took the money out of my account. i went in and long story short it took 3 trips and weeks to have them correct that mistake. they blamed it on the us treasury dept. now it is 2022 and they sent me the 1099 int form they send to the irs showing the interest they paid me; only problem they reported exactly twice the actual amount. wow!! i took the form in to the branch and they took a copy and said they would do an audit. i waited a week and returned. no body seemed aware. the problem is they change the people there daily. so i started all over . lets see how long before they figure out how they made such a gross error. my taxes are ready to be mailed but i can not send them in until i get a corrected 1099 int in case the irs decides to do an audit based on the erroneous info sent to them by fb. in the meantime i calculated that i am loosing $2.05 a day for each day i do not mail my return and my tax return refund does not come to me. so far 7 days i will edit this after things get straighten out.
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January 2022 by Jenny G.
We've been customers for over a decade. Efficient bank with a local feel. Customer service is always top notch. Raksha in particular always goes above and beyond to ensure that customers are taken care of. She's super helpful and proactive!
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June 2021 by Dewey M.
I like my bank in union city - they know me and help me with everything I need from a bank. Small and nimble .. I like the mobile app
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February 2021 by Will W.
Worked with Luchie on setting up a business account. She made the entire process such a smooth transition. Her follow up was great. Our business has 5 members. So it was a little difficult getting everything needed from all the members in a timely manner. She was more than patient and let in contact through the entire process. She explained everything so perfectly and made sure we got set up correctly. She was able to get us set up so quickly. Got our checks ordered and business credit card ordered promptly. She did everything right and made it such a pleasant experience. If you are looking for a smooth process with setting up a business or personal account. Fremont Bank is it. Not a lot of unnecessary hassle and straight to the point. They are super professional and have an amazing team that works together to get your paperwork through and approved with any long delays. I highly recommend Fremont Bank and if you get Luchie even better because she will get things done correctly and in a timely manner.
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January 2021 by Belle C.
****do not got to Fremont Bank for mortgages*** this has by far the worse customer service I have ever had w any lender. We did the loan completely online to purchase a condo. Loan agent Jacob Spillner was very nice initially. But all the sudden disappears from communication and sends an email for underwriter manager, jasmine Madison and processor Minh Pham. We get a list of conditions last minute and frantically run around to gather all documentation and sent them in... and wait... and wait...and wait. No response. Phone call to Jacob Spillner says he's out of the office and doesn't not get emails or vm's. Whoa???? Customer service? Jasmine keeps asking for the same things after emailing her twice. Finally I asked her to read the email and documents in it's entirety because everything she ask was there over a week again... only if she would read her email. One week AFTER we were suppose to close... jasmine tells us Minh is our processor and can help us. Well, where is he? Why isn't he responding to his customers. This is still going on.... as of now... we don't know when we re going to close. This is not the Fremont Bank we are use to some years ago in the last refi boom. Please close shop if you are not going to service your customers. Do not tie us up! We would be happy to go some where else. Do not go there until there is some major changes there!!! Fremont bank is going downhill!
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July 2020 by Lynn M.
Zero. Based on years of negative experience both with rude and un knowledgeable tellers and Loan officers I add another. I have to constantly catch errors such as double billing my HELOC loan for service fees of $75. The other day after over a year of having trouble with their online service, the teller sent me to the loan officer. She had no name tag or desk i.d., and I was constantly telling her to adjust her mask, it was hanging down to her upper lip! She justified saying it was really old and laughed! wtf? She didn't even know how to tie in two accounts. Eventually she sent me to another who didn't help either and had me try at the desk online myself! I thought eventually it took but my other bank said they declined their attempt to verify ability to transfer online. Constant battle with untrained staff on the Loan side. bTW both HELOC over the years I had to call them out on gross errors and omissions in their contracts. Don't trust them. But the fact that all this happens and they don't require and supply enough masks and safety usage instructions....I will not be going back inside branch and look fwd to ending my ties with them soon. Zero stars
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May 2020 by Godofredo Omaque
Excellent Customer service and very efficient.
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January 2019 by Michelle A.
I have been a regular direct deposit customer for about three years. Generally I am pleased with the bank. There seems to be a turnover in tellers. I went in on 1/30 to a deposit money order for $40 into my checking account. The m.o. was made out to PGE. I had my ID and bank card. The teller seemed be new and he asked another teller about it.The other teller told me I could not deposit the $40 and that I would have to take the money order back to where I purchased it for a refund. I was asked where I purchased it and I honestly could not remember. I knew this was wrong and asked why I couldn't cross out PGE, sign my name or make out to cash, initial and deposit into my checking account. The teller abdamently repeated the same misinformation. Fortunately the bank manager was there and intervened explaining that indeed I could make the m.o. out to myself, initial, endorse the back and deposit it into my account. I made the deposit with the first teller. The second teller who directed me to return the money order where I purchased it, left the area and did not give me an apology. I feel that it was a gross error to tell a regular customer that they needed go through an unnecessary process elsewhere to access $40 on a money order. Mistakes happen and when they do a face to face apology is in order. I appreciate the manager's intervention.
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January 2019 by zee k
Live Fremont bank the staff are amazing
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July 2018 by Joseph S.
Fremont Bank claimed they are different from any other bank when it comes to helping small businesses get funded. Well, they turned me down despite of being in business for the past 4 years; shown profitability for the current year and the past two years; increase in revenue from 120k in 2016 to $260k in 2017 and a projected income of $320k this year; a DTI ratio of less than 30%; personal credit score of 680; personal net assets of over $600k. Afterall was said and done, I only asked for a minimal LOC. Fremont Bank is full of it. Pretending to have more flexibility and client oriented? It's all fabrication.
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December 2017 by C.C. S.
This is my 2nd review for Fremont bank. This time for the Union City location. I had the pleasure of working with Community Lending Manager, Lorie Dunn. From our initial phone call to get my home pre- approval letter, Lorie was professional, courteous and provided a great deal of information about the details of receiving a loan for a home purchase. Lorie would return my calls or emails promptly and always made sure to check in with me to see if I had any questions. When I finally received an accepted offer on my new home, Lorie and the team went above and beyond the call of duty to make this process run so smooth and seamless as possible. We did have a small problem and delay toward the end that was all my fault but I can tell you, these folks are true professionals and know how to handle any issues that you may run into during your closing process. With that being said, we still closed on time (within my 30 close date - yippee!!) I don't have all of the names of others from this location/operation center that assisted in this process but I want to personally thank them as well. You all made this experience a dream come true. I can't say enough good things about my experience with Fremont bank, well I can but I think I should end it here - lol. Happy banking!
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August 2014 by Robert Szasz
Teller services seemed good enough, friendly and fast