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October 2022 by KMan ..
Easy to get people on the phone to try and help you. That's a plus in this day and age of long hold times being the norm. However the fact that I have to call so much to do routine business is insanely frustrating. Their website is terrible. The mortgage loan system seems to be separate from the checking system and the systems don't work well together. Trying to coordinate payments from one account to the other is a nightmare.
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July 2022 by Chris B.
Working with Fremont Bank on the purchase of a new car they were very helpful despite the fact they had to place a hold on my money that I had transferred from one account to another, Reshmi Deo greatly assisted on Maneuvering through the red tape to allow me to process my payment to the dealer.Thank you
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January 2022 by Jenny G.
We've been customers for over a decade. Efficient bank with a local feel. Customer service is always top notch. Raksha in particular always goes above and beyond to ensure that customers are taken care of. She's super helpful and proactive!
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June 2021 by Dewey M.
I like my bank in union city - they know me and help me with everything I need from a bank. Small and nimble .. I like the mobile app
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February 2021 by Willow L.
Worked with Luchie on setting up a business account. She made the entire process such a smooth transition. Her follow up was great. Our business has 5 members. So it was a little difficult getting everything needed from all the members in a timely manner. She was more than patient and let in contact through the entire process. She explained everything so perfectly and made sure we got set up correctly. She was able to get us set up so quickly. Got our checks ordered and business credit card ordered promptly. She did everything right and made it such a pleasant experience. If you are looking for a smooth process with setting up a business or personal account. Fremont Bank is it. Not a lot of unnecessary hassle and straight to the point. They are super professional and have an amazing team that works together to get your paperwork through and approved with any long delays. I highly recommend Fremont Bank and if you get Luchie even better because she will get things done correctly and in a timely manner.
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January 2021 by Belle C.
****do not got to Fremont Bank for mortgages*** this has by far the worse customer service I have ever had w any lender. We did the loan completely online to purchase a condo. Loan agent Jacob Spillner was very nice initially. But all the sudden disappears from communication and sends an email for underwriter manager, jasmine Madison and processor Minh Pham. We get a list of conditions last minute and frantically run around to gather all documentation and sent them in... and wait... and wait...and wait. No response. Phone call to Jacob Spillner says he's out of the office and doesn't not get emails or vm's. Whoa???? Customer service? Jasmine keeps asking for the same things after emailing her twice. Finally I asked her to read the email and documents in it's entirety because everything she ask was there over a week again... only if she would read her email. One week AFTER we were suppose to close... jasmine tells us Minh is our processor and can help us. Well, where is he? Why isn't he responding to his customers. This is still going on.... as of now... we don't know when we re going to close. This is not the Fremont Bank we are use to some years ago in the last refi boom. Please close shop if you are not going to service your customers. Do not tie us up! We would be happy to go some where else. Do not go there until there is some major changes there!!! Fremont bank is going downhill!
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July 2020 by Lynn M.
Zero. Based on years of negative experience both with rude and un knowledgeable tellers and Loan officers I add another. I have to constantly catch errors such as double billing my HELOC loan for service fees of $75. The other day after over a year of having trouble with their online service, the teller sent me to the loan officer. She had no name tag or desk i.d., and I was constantly telling her to adjust her mask, it was hanging down to her upper lip! She justified saying it was really old and laughed! wtf? She didn't even know how to tie in two accounts. Eventually she sent me to another who didn't help either and had me try at the desk online myself! I thought eventually it took but my other bank said they declined their attempt to verify ability to transfer online. Constant battle with untrained staff on the Loan side. bTW both HELOC over the years I had to call them out on gross errors and omissions in their contracts. Don't trust them. But the fact that all this happens and they don't require and supply enough masks and safety usage instructions....I will not be going back inside branch and look fwd to ending my ties with them soon. Zero stars