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November 2023 by Devlin Day
Huge disappointment, especially since other Holiday Inns have been so much better. The owner here does everything as cheaply as possible...they even refill the hand soap with water when it runs low, instead of more soap. The entire place smells like dingy spiced food and old dirty carpet. The employees were unfriendly, and the night shift Indian guy even more so. He kicked us out of the 24-hour fitness center, claiming it closed at 10, and huffed in annoyance (but never said any actual words the whole interaction) when I asked for an additional towel when I'd booked a room for 4 and only had 3 towels. We got sick from the breakfast food too, and I was locked out of the hotel at night because the key card entry wouldn't work and the night shift Indian guy was hiding on the back for s while. The rooms were decently clean however, the location is good, and it was lower priced than some other hotels in the area.
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September 2023 by Jaime M.
Oof, I'm going to update my review as many times as it takes for IHG to do something about this hotel. The accommodations here are just fine, my problem is with most of the staff's demeanor. I'm a gold elite member so I stay with IHG's hotels frequently, and have been mistreated by them more times than I can count. So why do I continue to stay here? Rates are reasonable and the location is convenient, not to mention the other choices for hotels in Union City aren't that great so this IS the best they have. Although I'll admit, I have been staying here less as a result of the way they treat their elite members. This review is being written after my latest mistreatment by of the staff members. I called the front desk for a late checkout, and the lady who answered was so freaking rude she responded that she was the only one there and "Is this urgent?" Never been asked that before. I'd be staying here more often if it wasn't for this kind of behavior which is beginning to happen increasingly. Carefully consider your options when selecting a hotel in these parts.
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September 2023 by Laurie Puglia
Place is really great and nearby all the conveniences like the gas station comma restaurants comma movie theater, et cetera.The only downside that you can not turn the fan off in the room, but everything else was great, and I love their pillows because they're really comfortable under the beds. They have everything in the bathtub which is great, it's already built-in, you don't have to have separate shampo, conditioner, and bodywash, and if he missed anything, they've got toothpaste and shaving cream.Their pillows are really comfortable.Water pressure is excellent!This particular location also had a pancake maker for breakfast, which was really nice. I think it almost even beat the cinnamon rolls that they are known for.This is an older location but still just fine. The elevator is a tired old lady but works just fine.They are in the middle of doing construction.Rooms: Place is really great and nearby all the conveniences like the gas station comma restaurants comma movie theater, et cetera.The only downside that you can not turn the fan off in the room, but everything else was great, and I love their pillows because they're really comfortable under the beds. They have everything in the bathtub which is great, it's already built-in, you don't have to have separate shampo, conditioner, and bodywash, and if he missed anything, they've got toothpaste and shaving cream.This particular location also had a pancake maker for breakfast, which was really nice. I think it almost even beat the cinnamon rolls that they are known for.This is an older location but still just fine. The elevator is a tired old lady but works just fine.They are in the middle of doing construction.
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August 2023 by Kartik Subramanian
The rooms were clean but outdated. They need to renovate. The breakfast was great and the reception staff was great. The elevator needs upgrading too.
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August 2023 by Christine Munoz
It's right in the center with many good restaurants and stores. It was quiet and clean. My husband and granddaughter went down for a great breakfast. They had great tasting coffee which I enjoyed when I woke up. They use Dove soap too! I loved the fresh scent. Way better than some other hotels that recycle their soap that smells old!Rooms: They were very clean. They are refurbished now and they put new carpeting! That is important for us. I will stay there the next time we come to visit family!
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August 2023 by Thomas Kaluzny
Both times I've stayed here, the power went out. It's not necessarily their fault, because the grid around them is badly maintained it seems, but something to be aware of. Old rooms, though they are going through a renovation. Breakfast is ok for the most part, nothing spectacular. The location is very close to shopping and dining though, so that's a plus.
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August 2023 by Francky Rubio
Great room, beds are super supportive and can fall asleep easily ?!! The dove touch in the bathroom is an excellent upgrade!! They're continental breakfast ? is very delicious!!
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December 2022 by David Hughes
All in all a very pleasant stay. Freshly renovated this Venetian themed Holiday Inn has a lot to offer. From the warm reception at the front desk to the pool and sun deck. A Starbucks in the hotel, breakfast made to order, & a bar w dinner options. The area seems to be going through a rejuvenation with new construction and flowering trees. You can tell that they are diligently making an effort to improve the area. Quick access to highway ?. I had a large room with a great view of pool & sundeck. Like ?? & follow for more adventures ✨️ Travel well. 47Million views and counting ?Thank you ?
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December 2022 by Britney Ward
Perfect location near dining and shopping areas, nice size rooms but most definitely need a face lift... you can tell the hotel is old, they look like they patched a lot of things up, ( Mickey Mouse) but overall they need a serious remodel. The bed is super comfortable, but the room has a sent when you first walk-in so make sure to bring candles or room spary, the pool area is smaller in person and so is the jacuzzi. But at least they have one....their customer service is AMAZING, and the complementary breakfast and FREE parking is a plus in my book. Would I stay again yes but once remodeling is done if they ever do. ?
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November 2021 by Sarai J.
Absolutely loved our stay here, me and my partner both enjoyed our time here. Truly one of the best hotels that we have stayed at. Friendly staff, great accomodations, and also enjoyed the breakfast. We definitely will come again!
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July 2021 by Maria M.
We found a gemWe had a funeral to go toNever been to Union CityCame across this hotel Place very clean Breakfast was greatStaff were fantastic You can't go wrong staying here
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June 2021 by Benjamin P.
Booked here due to them having a pool and hot tub, which I've deemed essential when traveling with my son. The pool and hot tub were clean and open, though I was disappointed to find that they are not actually indoors, but within a foyer with an open ceiling. I'm sure it is not advertised as indoors, but I think it should have been heated more for being outdoors. Despite it being June, nobody used the pool the entire time I was there. The hot tub was cold and unusable.The rooms are ok for the price. I think if you are looking solely at accommodations, you will get a lot more bang for your buck next door at the Hampton.
