-
April 2024 by Hertbert Villalobos Jr
Very helpful and knowledgeable and that made my purchase easy.
-
April 2024 by David
Great experience going into the Union City Store and great sales people and very helpful
-
April 2024 by ben liu
We were helped by Chanelle and Lesilie and they assisted us greatly on finding the right sofa and dining table. Additionally, they stayed extra late to complete the order. It’s been a great experience for us shopping here and we will definitely be coming back!
-
April 2024 by Greg Nelson
Complete engagement in preparing a solution to our requirements. Looking forward to delivery.
-
March 2024 by Violet Mackey
Very helpful great service
-
March 2024 by Ellen Wang
The remote control looks like old with non-removable marks.
-
February 2024 by Dorothy Hamilton
We spent a great deal of time, picking out the desired, dual powered loveseat with appropriate fabric, and we never rushed nor treated badly in any particular way. We really appreciate the time that Chanel gave to us and look forward to receiving our chair in about a month.
-
February 2024 by Monica Cooper
Do NOT shop here! Absolutely the worst experience of my life buying furniture! I went in a dozen times to decide on the perfect sofa, and then the fabric. CHANELLE who is the store manager was also my sales person. To make an extra buck for her pocket in Commission, she downgraded the cushions that go in my sofa without telling me. Once I received it and it's hard as a rock, she refused to do anything to fix it so I started having to call corporate. Corporate says not their problem call the store, I called the store they say not our problem call corporate I keep asking to speak to her manager Who she says does not speak to customers and refuses to let me speak to her supervisor. After more than a week of going around and around between the store and corporate, she comes back and says that her manager is willing to allow me to order a new sofa to get the correct one, but I have to pay an additional 25% of the original cost of my sofa in order to get this done. I agree only because I have a sofa so hard it is painful to sit on and I'm just defeated at this point. I got a call from corporate that afternoon saying they're going to send me out the correct cushions and just have someone come install them. Seems like a much better thing, but when the cushions arrive they have only sent me 2 of a sofa that requires 3. When I call back I get somebody that tells me they can't order the 3rd cushion for 30 days. I have to ask to speak to a supervisor who has to go back and Speak to the original person that ordered them to realize that once again this is another screwup on their part and so she orders me a third cushion. I wait two weeks for last cushion to arrive only for it to be the wrong one. I now have two different types of cushions. I now have to wait again for the correct cushions. The lady from corporate isn't even exactly sure what cushions are supposed to be in the sofa that I ordered and is just randomly ordering cushions in hopes that eventually it will be the right ones.
-
January 2024 by Holly R
Shanelle did a great job of helping us pick a fabric and explain the whole process from production to delivery.
-
January 2024 by Alethia Epaggelia
Carolyn was very knowledgeable, professional, personable, and kind. The purchase was a good experience.
-
December 2023 by Arleen Perdue
Very pleasant experience shopping at LaZ Boy furniture. Personnel very helpful and personable and I love the chair I chose. Thank you!
-
December 2023 by Angel Rodriguez
Chanelle was very professional , knowledgeable, and overall just the best
-
December 2023 by Rica M.
I have always wanted a rocking chair from Lazy boy as I trust the quality of their furniture because they are made in the United States. Their furnitures are on the pricey side, so I waited for a good sale. So I found a rocking chair that's reasonably priced so I ordered one early October 2023. They delivered the rocking chair late November 2023. I am disappointed because it has only been a few weeks and the rocking chair is making too much noise while rocking and also when pulling the lever to un-recline it. I will be going to the store where I purchased it and see if they will help resolve this. I tried to upload the video while rocking the chair but the sound did not work so no point. Will share the video at the store. Will keep you all posted.
-
November 2023 by Robbie B.
I had a nice experience at this store. The associates were very nice and helpful and helped me pick a sofa easily. Plus, the Black Friday discount was a great deal.
-
October 2023 by Barbara R.
I was looking for a good quality furniture and went into the Union City Lazy Boy Store an there I met Chantelle M. She was so helpful, professional and kind. Chantelle shared that decisions are made for many reasons but comfort must be a priority. I came to this store three times to show my daughter and husband and each time Chantelle was welcoming. The store was well organized and clean and a total awesome experience. I highly recommend this store and Chantelle!
