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September 2023 by Jj B.
I moved a month ago. They broke half of my personal belongings due to poor attachement inside the truck. They never place any ratchet straps. Now claiming all the broken items is an absolute nightmare. The truck driver, Randy, was the only true professional.
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July 2023 by Xavier C.
We bought a new house. They beat the hell out of our walls. They also dropped our large massage chair. I had to fight them to pay the claim on the chair. Now when it comes to the wall they are saying the driver did not document them. He lied to me and told me that he had already opened the claim which turned out to be false. These people work so hard to deny claims and find the worst excuses. We moved 3/31 and I opened the claim in April and where they scratched the floor they are stating there is no proof. If they don't like the estimate, then why don't they come out and just fix it. It's a stall tactic. Mayflower needs to do really look into this crooked company. We have used mayflower three other times and this is a complete different experience. No matter what the cost is this company is not with it!
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June 2023 by Poonam S.
This review is long overdue, moved in February using VIP. Everyone I encountered and interacted with at VIP was a true professional. I spoke with Khalila first, who gathered some details about my move and set me up with an over the phone video survey with Jesse, the sales agent. She was also my move coordinator and checked in with me throughout the process, and even after the move. Her upbeat, super helpful and friendly personality really helped with one of the most stressful times of my life.Jesse, who did the survey of my home and provided me with my quote was very meticulous and very well informed about the specifics of what would be required. He took his time to make sure all expectations were understood. The quote was realistic and the time frames required for assembly/reassembly of certain equipment, number of movers and materials needed was clearly explained. He was easily reachable over the phone and via text and email for questions. The guys that came to do the actual dirty work - packing all of my belongings, loading them, transporting them and unpacking, were also great. I spent a lot of time chatting with the driver Carlos, who was also one of the packers. He had a friendly and engaging personality. The guys were very careful with everything and not a single thing arrived broken. By the way VIP, you do not pay these guys enough, pay them more!!It's also important to note that unlike a lot of other movers who are small operations (and also may not be bonded and insured), VIP has the trucks and manpower to be able to schedule several people for a job even with short lead times. I contacted them mid month for an end of the month local move; I needed everything done in one day (packing, loading, transporting, unpacking) and they were able to send 5 guys to make it happen.I did end up having to make a claim for some missing items which were inadvertently left behind in my previous residence. I worked with Mindy on the claim and she was absolutely great as well. All in all, VIP's customer service was exceptional, the move was well coordinated and I am glad I picked them.
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June 2023 by Audrey L.
Excellent ! We went with VIP even though they were more expensive than others that gave us quotes. Why would you do that ?Because they kept their word ,was professional and was exceeded our expectation. They take exceptional care in wrapping your furniture as a result we experienced zero damage. You will be thankful at the end of your move that you went with VIP !
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March 2023 by Lisa S.
I have used VIP Transport for my last three moves and they have been excellent each and every time. Are you afraid to disconnect appliances? They've got you covered. Are you worried that the movers may lounge around and waste your money? Not these movers! Do you want constant communication from start to finish? Done! Do you want professionalism? It doesn't get any better than VIP Transport. They truly take a huge chunk of stress out of your move. They also offer storage services, if you need to keep things safe before you actually move. Thank you, VIP Transport. You came through for me again.
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August 2022 by David T.
Disrespectful, unreliable and immature... a complete lack of accountability. We got left waiting for them to call and confirm a move date and by the time they did, we were left holding the bag with no movers. DON'T HIRE! Look around first, there are a lot of moving companies that you can chose from. Select one that will actually respond in a timely manor and regard you with some kind of respect. What a terrible experience! I wouldn't call them to help me move across the street. 5 emails, 6 calls and 3 texts and not a single response. Unbelievable. The worst customer service I have ever dealt with. The rep I met, Nick, was completely indifferent and ignored us at every turn, ducking calls, dodging us on emails and even avoiding us when the secretary tried to flag him down, telling us, "You just missed him". Pathetic. They should "Just miss your business" as well. DON'T CALL OR HIRE!! If someone can't do the job, they should have the decency to call you and let you know, not avoid you like a child, cowering and ignoring their customers. I called this company to inquire about a move we were making from a facility in Torrance, CA to a local storage building (7 min away), Additionally, I asked about a long haul move for some of our equipment to a Las Vegas location. Admittedly, we were on a short timeline and this was explained up front. I invited them to come visit and assess our move. Their rep, Nick, showed up and after a quick tour, he left to generate a quote. We received the quote and then, needed to make some changes. This is where things went downhill. I started emailing, texting and calling our rep to confirm our dates and contract to lock things in before the weekend. I could not reach them. I then called all day Monday, leaving several voicemails and emails. I did not get a response, so I call called the office, worried they were going to allocate their trucks elsewhere. The person I spoke to informed me that Nick was working remotely and would return my call. I never heard from him. The next day, I was very concerned as we were running out of time and I sent 4 emails, made three cell calls and send two text messages starting at 10 am in an attempt to reach Nick throughout the day. I called the office and spoke to one of their coordinators who assured me Nick, although he had "just stepped out of the office" would return my call. At 4pm, I called one last time and was told Nick had just gone into a meeting. I spoke to another coordinator who told me he didn't think Nick had the trucks to make our move possible. How could this be the first I am hearing this? It was 4pm! I expressed my displeasure respectfully, explaining that a simple phone call turning down the job or informing me that they had no trucks could have given me time to secure a different company, and that now I had no time to find a new company. The coordinator told me "Nick was very unprofessional and should have a stern talking to"... That's great. However, that doesn't solve our problems. Terrible customer service, terrible communication and terrible levels of respect and maturity. Someone too afraid of confrontation has no place in business. If you are too shy, afraid or indifferent to pick up a phone and tell a customer you can't do a job, you won't be in business very long. I felt like I was dealing with a teenager who was avoiding their mom's call. Childish, irresponsible and disrespectful are the words I would use to define this company and the people who run it. If you are looking for someone you can rely on and TRUST, I would caution you to LOOK ELSEWHERE and don't make the same mistake we did.
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July 2022 by The T.
They did an excellent job from start to finish on a move from California to Idaho. There were some problems but it was from the movers that got the shipment here. Everything that was done through VIP was handled with no issues and the people that work there are very friendly and easy to reach. You may want to pay attention to who receives your shipment if you are going through Mayflower as a different company may deliver to your house at your destination and you may have issues with them. If VIP can deliver from start to finish would be the best option if available.
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June 2022 by Cj V.
My experience with this company could not have been better. From the person who did my video survey, the contact person I was assigned, to the driver that kept me up to date on where he was, I could not be happier with the whole experience. They packed me up in Palm Springs CA and moved my items to Toledo Oh while I was making my way across at the same time, hoping to beat the truck there. I'm glad I chose them and would recommend them to anyone who asks.
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March 2022 by Todd G.
VIP is one of the best moving companies in the country. The Rudosky brothers Dave and Jim are highly recommended. This company made one of the most stressful times of my life very easy. 5 stars
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December 2021 by Larry F.
These guys just moved me from SoCal to Phoenix and they did a great job every step of the way. Excellent communication all the way through. The moving crew led by Frank, were all courteous, respectful, quick and efficient with the pick up and delivery. They also have several online tools to assist with getting everything pulled together and ready for the pick up. I'll be using them again if needed in the future.
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November 2021 by Kerri D.
My husband got a job in Las Vegas, so by the end of the summer it was full speed ahead on securing a mover. Relocating from the DC area to NV was a daunting task during COVID-19 but VIP Transport (aka Mayflower) really stepped it up and was prepared with their Virtual Survey option -- no need for an in-person visit! The first person we were in touch with was Gary Jones. He was wonderful. Friendly personality, super knowledgeable, and gave me tips on what to look out for when asking for quotes from other movers. He made sure we addressed anything out of the ordinary (parking, garage access) and calmed my nerves about our extremely heavy and new tempurpedic adjustable bed frames -- we bought them RIGHT before finding out about the job (figures, right?) Our experience with Gary had sold us on securing VIP Transport. They were the most affordable as well as organized. We had a real "warm and fuzzy" from VIP Transport, and secured the move through contract and payment. Next, we were introduced to Michele Galban who is the move coordinator. Michele was in constant contact with me through phone and email starting prior to load and through unload. Any questions I had, she answered right away. I would imagine Michele's job is a heavy logistical burden, but she made it seem light and breezy. Kudos to Michele on managing this move for us! Michele arranged the load/unload team through Januz Mika (CMS Relocation). Januz was paramount in making sure everything went smoothly. He hired the load/unload teams at each coast, and ensured all our items were accounted for while also being handled properly. This was not my first cross country move, but definitely the least stressful and most cost effective. While I hope I don't have another big move like this in my future, I would hire VIP Transport again in a heartbeat. Big thanks to the individuals noted above on their contributions and support.
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October 2021 by Amy S.
This was my first cross-country move and overall I had a great experience with Mayflower VIP Transport. Gary was the first person I interacted with. He did the estimate and was phenomenal to work with. He went above and beyond to respond to all of my questions at all times of the day and to help me coordinate a load date and all of the other logistical details of my move. I've never experienced such great customer service. I was then transferred to Michele, my move coordinator, who was equally as wonderful to work with. Michele was upbeat and responsive to all of my needs and questions. She kept me updated throughout the process. The person that oversaw my delivery in Denver, Robert, was also fantastic. He was extremely thorough, informative and provided great customer service. His crew was also great! I did have some minor damage on one piece of furniture but everything else arrived in perfect condition. Because I had a smaller move that had to be transported across the country in a truck with other moves, my delivery took a little longer than I would have liked but it did come within the promised delivery window. I would highly recommend VIP Transport and would gladly use them again for my next move.
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October 2021 by Kimberly L.
It was a very stressful move from the West to the South, But Michelle and Jesse made it very easy! They are honest and delightful people to work with.I would recommend this company to everyone!
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September 2021 by Nicole W.
My husband and I were preparing to make our second cross-country move in under 5 years and were very nervous about the process as we signed a lease and needed to move quickly. After receiving a strong recommendation from a friend we called Mayflower and were disappointed to hear that they were booking months out. Our quest for a new company was met with a lot of fear and several canceled estimates. A few days later we received a call from Mayflower with contact info to VIP Transport, a partner company to Mayflower. They were able to coordinate a virtual inventory review and get our move scheduled within 3 weeks -- unheard of with competitors. From the start, we felt like everyone cared about us, and our belongings. We were met with friendliness, kindness, empathy, and our household goods were meticulously packed. 4 Stars only because our shipment was not delivered on time which was a big inconvenience, but the communication re: the delay, and the assistance we received to expedite scheduling delivery once our goods were local were outstanding. We are very grateful and would recommend Mayflower/VIP Transport to anyone looking to move.
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July 2021 by Caleb T.
I am in the middle of a move right now with mayflower and vip transport. I am extremely disappointed with the options they presented me to hold my stuff in storage and "redeliver" for almost 8000. The sales rep Jesse told me that if I paid ~2400 (I did) they would hold my stuff at their warehouse for 7-10 and give me more options if I needed to delay it. They did not hold my stuff and now my options are expensive. They are not empathetic or will to work with me at all. Do not use this company! When Jesse told me I can "trust him" it should have been my clue to go with another carrier.
