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March 2024 by Mark A.
Granted by chance if you're lucky enough to have assistance, in the locked up items section. For instance, a pair of jeans. They would place you in an inconveniently long line. I noticed the assistant place the item in the cart. By the time I finally reached the checkout after being in line for over 15 minutes. Turns out that the item in the cart was missing and someone else thought it was a return. Both the cashier and the other assistant just had this 'Oh well' attitude. So in turn I didn't want to cause a scene and just walked out. A big sign to not rely on anyone there. Fifteen minutes wasted without any resolution. Not even a 'sorry for the inconvenience' Just made an already aggravated day a worse one.
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March 2024 by Thomas G.
The self check out stands have been removed, and Walmart has elected to NOT hire additional cashiers to help with the massive load of customers waiting in line. Customers are waiting in line for 20 to 30 minutes in some cases. There is also no clear instruction on how the Walmart Scan & Go service works, so people that are not Walmart+ customers think they've scanned their $200 worth of groceries, only to find out at the checkstand that it will not work because they need to pay $15 a month to be a Walmart+ member and utilize the Scan & Go service. Those people are waiting in line twice, and so they're potentially standing in line for nearly an hour - and that amount of time does not count for the time spent shopping and entering everything into Scan & Go. It's completely unacceptable. My final visit to this Walmart store was on March 21 and I will not be returning to any Walmart for a very, very long time, if ever.
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March 2024 by Scott O.
Yesterday I noticed Walmart started having an employee scan every item in my cart. They still have the self-check scanners closed, but the individual scanners are now manned by employees. The time in line was faster as the employee scanned every item faster than I could. Thank goodness for this.
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March 2024 by Dar D.
The need to follow around a Senior by your loss prevention associate, the glares really!!!!!!! No self checkout, prices on checkout not visible till payment. Will never shop at Walmart again.
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March 2024 by Ariana H.
Just wanted to share my experience with your store in Union City Ca today. Since your corporate office line doesn't have one phone number for a manager I thought I would try you. Today I stood at Walmart in UC CA for about 30 mins with not one person able to help. I called the store with the Google number and no one answered. Once again I pressed a button and asked 3 employees to help but not one had a key. We called people over the intercoms not one person came. Your employee at automotive had to leave customers in line to run and get some help although he used the intercome multiple times. This Walmart has declined in customer service tremendously and no one seems to care. You customer relations team let me know managers get weekends off and they will see my ticket complaint on MONDAY. I'm so happy I get help in a timely fashion at your stores. Sincerely, every customer who has enter UNION CITY CA WALMART.
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February 2024 by Danielle M.
I dropped my wallet in the Shopping Cart on 02/24/2024 in the parking lot after loading the purchase in my car. Unfortunately I did not know it, in my next shopping step near by, I realized that I don't have my wallet. I was so panicked, ran back to the store to ask and reported to Store Manager. I do have couple CC and few hundred cash in wallet. But today, 02/27/2024 I received the phone call from Walmart's Teams Leader and let me know that they found the wallet. I was so happy to hear that and ran to store right away. It turn out 1employee, CART PUSHER/COLLECTOR found it and reported to the MANAGER. . Luckily, I have my Company Card in the wallet, so they be able to call me . I am so impress with the professional manner of the employee who found my wallet and kudo WALMART's Customer Service Training so awesome with honesty, dignity. I would like to say a million thank to Walmart , Alana Team Leader, and the person who found my wallet. Best luck to all of you and I am very sure, the good service which you give to your customer always with us.
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February 2024 by Cesar R.
A woman who works i the photo department in the morning deserves nothing but demotion and no commendation. An employee like her can put the company in so many unnecessary lawsuits .. I was looking for a watch phone and innocently looking through the ones on display without realizing that touching such would alarm them. My intentions were clean without malice. I was waiting for my passport photos to be available that's why I was window shopping! I felt so insulted and i felt so insulted and offended when all of a sudden she asked where I got my phone and I stole it?!! I ignored and kept my silence since I know within my heart I had my phone for more than 5 years... she is a Filipino woman. My next plan of action is to report her to her manager if I could not file a lawsuit..
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February 2024 by Lee D.
Quality/Quantity - New tire and install for my daughter. This is the only time I miss the Hegenberger Walmart closure. I know it is only 17 miles from Alameda/Oakland, but 17 commuter hour miles! Which equates to almost an hour drive for me. Got here with 9 mins to spare. Atmosphere - Good size Walmart, but honestly I just came into the auto department through their own entrance. Easy in and easy out. Looks like they have 4-6 bays. Ordered her tire online and made the install appointment online, all easy/user friendly. Even though I got the first appointment today, there were still 4 customers in line when I got here and 3 more parking behind me. The team member was efficient and got us all processed within minutes (per person). Thank you. Service - 5 stars, see above. Picking up the car was even smoother, I was the only person there. The car was serviced in time as promised, actually they were done 4 minutes early. Price - $80 ish. Owner Comment - Congrats on all your success since 1969, the world's largest company by revenue, $548+ billion. 50+ stores in Nevada and 310+ stores in California.
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January 2024 by Salvador R.
So I came to this Walmart to pick up some diapers and as I walk to the self checkout an older lady calls for me and tells me she would ring me up. I'm like sure why not! As we walk towards the register she tells me "can you rate a 5 star" lmao I'm like what the heck... we just crossed paths... lol I don't say that instead I'm like "sure why not" but now that I think about it who does that lol no customer service was even provided and she was already asking me for a 5 star lol.... Please if you work at Walmart don't ask or tell people to rate you a 5 star... that should come from the individual.
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January 2024 by Garry S.
The Walmart store in Union City is well-maintained and clean. I observed that, in comparison to some other Walmart locations, the associates here are exceptionally friendly. If you require assistance, feel free to approach any of the floor associates as they are always eager to help.
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December 2023 by Elliot L.
workers are clueless and incompetent. I went in asking where I can get a certain product after looking around for it and not being able to find it. half of the workers pointed in a random direction not being specific at all and when i asked them if they can be specific they said "I don't know" and than other half just asked their co-workers and ended up saying "i don't know" also
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December 2023 by Lisa B.
We walked in, ready to shop, with my Christmas list, grabbed 2 shopping carts and saw ALL of the Self Check-Out lines with more than 20 people waiting in line. I said 'NO!' I am NOT waiting in line to SELF CHECKOUT! I am A SENIOR and can not support this craziness! Small businesses will benefit!
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December 2023 by Kevin A.
Worst customer service experience ever. Bought a $120 Apple Gift card and when I tried to redeem it in the iTunes Store it told me that the card had already been redeemed. When I called Apple they told me the card had previously been redeemed for $10 two months ago. When I went back to Walmart to explain the situation I was told by a manager named Lupreet that there are no returns on gift cards and there wqs nothing she could do to help me. She stated that Walmart was aware of the problem and there are more people who are experiencing the same problem as me. So Walmart is apparently okay with selling people old gift cards that have already been redeemed but won't take accountability for it and refund customer's hard earned money or replace the defective product. I called the corporate office and filed a complaint an against the store. Made multiple attempts to reach the store manager Vanessa Laugo via phone but the operator at this store never answers the phone. Avoid this Walmart at all costs. They don't care about their customers. I have been shopping here for years and this is how they treat loyal customers. I'm done and I will make sure to spread the word about how bad this place is.
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December 2023 by Jack T.
I ordered something online for pickup from Union City Walmart. The pickup area used to be in the back of the store, nice and safe, even near the restrooms just in case. Now, you have to figure out -for yourself- that it is actually outside in the parking lot at the -back- of the store, where it's dark and drug addicts, and other dangerous predators are wandering around because you guessed it, THERE ARE NO LIGHTS! OR SECURITY! What kind of fools made this decision exactly? Someone who doesn't care about people who are their customers? You don't even know how to speak to someone when you get there, the picture is exactly what it looks like, a loading zone that is closed. They tell you to download their app so you can let them know you are there, but they can f*** themselves if they think -I- have to download anything to -my- phone, so they can have access to my contacts, pictures, etc. Kiss my A**, Walmart, you are TRASH just like your "store"
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November 2023 by Letty U.
Myyyy go to store , love everything they have, also the price. But very poor customer service. I dislike how everything is locked up and you can NEVER find anyone to get you something out of it. Like I get your trying to protect your merchandise but you're also loosing money. Because I could have bought things many of times but couldn't find any one to help me open the glass. So I always walk away and go to another store.