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March 2024 by Fleur S.
I brought my shih tzu Pops into be groomed by Katie today and he looks beautiful! He went in a mess and came out a model lol. He smells great & has a cute bandana. He had a bath, nails trimmed, full haircut & style. He was happy and so was I ! I highly recommend Katie for your grooming needs.
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February 2024 by Reginald Lewis
Awesome team
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February 2024 by Norman Paine
Bought a couple of guppies and a bowl heater. Went back for a live plant a few days later. Overall experience was fine, though it seems they are a little lean on staffing.
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February 2024 by Kathleen H.
On January 17th I took my dog to his bathing appointment at the Union City store at 4 pm, around 6 pm they informed me that something happened to my dog and when he came out he was bleeding from one ear. When I asked, no one told me what had happened and they didn't give me a solution. No one was responsible for what happened. Then the manager sent to say with a worker (since he was not able to go out to talk to me personally). For me to take my dog to the vet's emergency room so that they would help my dog and that I would take the bill and that Petco would pay for it. Until Five days after the incident, a person from Petco communicated with me to ask me about my dogs health after the incident that happened at their store. This person very attentive assisted to my dogs appointment where he got his stitches removed to pay for the veterinarian service. It's acceptable for accidents to happen but until this day, I haven't gotten an answer to what happened to my dog. They also told me there weren't any cameras on site, which I know isn't true. This is a call for them to be more attentive when accidents like this happened. And for them to have a plan when emergencies like this happen, and to give the customers a reason to their accidents because till this day, my son and I felt alone, since this is my son's emotional support dog. Till this day I appreciate that they paid the hospital bill but they also should have a support plan for customers when these incident happen. (-Maribel Osorio, customer)
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January 2024 by bernard herron
Good place to go very friendly workers just do not stock a lot of dog 10 cup pee pads
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January 2024 by Anju Sharma
The cashier was extremely nice and helpful.
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January 2024 by Billy Fernandez
Large selection at great prices.
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January 2024 by Jesse Albert Canchola
Petco seems to have everything I need!
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January 2024 by Brandy G.
This Petco has never once failed me! They typically always have everything I need in stock and everyone is super friendly and helpful. I've never had a bad experience here.
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December 2023 by Bonnie Deetz
This store had great customer service. I live in Castro Valley abd that store has bad customer service.
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November 2023 by Aaron T.
After leaving the review, the employees decided to leave me a personal message. The store manager and corporate need to step in and take disciplinary action immediately!
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November 2023 by Mechelle Montesclaros
We called in to ask if the store had the dog food we wanted. The person who answered was super sweet and really did check and even confirmed the type and asked if we’d like her to hold it for us. When we got to the store and the person at the register was friendly, had the food, rang us up and we were in our way. So easy. While this seems like a simple “just doing the job” it’s just nice when people are actually doing a good job and being friendly. Thank you!
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November 2023 by Araceli Cazares
Very nice and friendly employees, great service, always helping you. They love pets
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October 2023 by Joslin Sobrero
The employees know nothing about taking care of the reptiles they house. It is so sad !!!!!
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October 2023 by Yan Zhang
Have lots of selections and service for all kinds of pets, it would be better if the store is cleaner and replenish the empty shelves.