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December 2023 by B L.
Went in for an oil change and overall inspection. The processes are streamlined with text messages notifying me of inspection report, and when my car was ready for pick up. Also very friendly staff!
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November 2023 by Justin R.
Went in for an oil change and they told me everything under the sun was wrong with my car quoting me over 3K. After having 2 other mechanics look at it it was obvious they were trying to rip people off never going back
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November 2023 by Brian Bantilan
I'm new to union city and found T&L to work on my car .The personal that work with me was the best. they did what they could to assist me with my financial situation. I recommend this if you're looking for a shop that works with and for youBrian
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October 2023 by クリスティーナ
I felt the service was good. I came here for an maintenance inspection for my car since I'll be driving far away for now on. I wished I would have came here first because the other mechanic I went to last time was a bad experience. I like how this place gives pictures of the issues then offers repairs. Obviously the dealership was a complete scam which I did not fall for. This place even gives a free ride home too. Thank you.
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October 2023 by Kim D.
This is a great mechanic shop. Evan is very kind and friendly! It's a place that you can trust to bring your vehicle for service. I'm so glad that I found this place! Thanks so much for your help Evan! I really appreciate it!
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October 2023 by Marvyn Tayco
Just wanted to have my appreciation known for the great job Ivan did for my truck! Everything that needed to be done was done on time! The cost of the work done was way less expensive than I thought...especially if I had to go through the dealership. Thank you T&L!!!! Definitely coming back for all my automotive needs!
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October 2023 by Jim Guo
I had a great experience at T&L Elite Automotive. The oil change was completed quickly and the shop provided a detailed inspection report on the vehicle with suggested next step. Everyone working here is sincere and professional.Service: Oil change
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October 2023 by Srinivas Kasturi
Hi All, I went for oil change for my Honda Odyssey, The way T&L team did inspection was amazing, They are really great professionals. The car inspection report was awesome with minute details.The best service I have ever had is undoubtable.ThanksSrini
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October 2023 by Marvyn T.
Excellent service. Everything that needed to be done was done successfully and timely. Ivan is the best!
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October 2023 by Cassi P.
Thank you Cheryl ! So pleasant to work with due to her responsiveness, transparency and overall trying to be of help every step of the way. I was involved in an accident and dealing with insurance isn't always a smooth ride but with T&L Automotive and Cheryl by my side I was taken care of the right way. Even after picking up my vehicle, response to questions I had post repair were still as quick and important to them. Definitely coming back for any car repairs. The hospitality, the knowledge, and of course the repairs are A1!
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September 2023 by Alexandra Loza
T&L provided me with great customer service and took into consideration of my family’s needs when my car was in the shop. They’re reliable and kept me up to date on all the work that was needed or needed to be done to my car. They explained to me what was needed for my car and made sure that I left the shop with a safe car to drive. I always try to support local business in my area because I really love this community and will continue to go to T&L for any future car needs.
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September 2023 by Sal A.
Bring Chris back he was the original owner and service was the best with him there . They are total garbage now!! GO ELSEWHERE Rude sales guy In the office. Will send you bogus estimates of work that is not needed and Is waaaay over priced. Then wants to hold the vehicle hostage for a stupid "inspection " just to make is sound like there are doing something Don't trust these dishonest people go elsewhere!!!Update! The owner Jim called me Immediately and did let me pickup my vehicle right away and not hold it hostage like his service guy in the office was trying to do. There was a misunderstanding on a windshield wiper change that I did try to pay for because it was the right thing to do, and Jim threw them in free and insisted on it. All and all I won't return until I know the guy in the office writing up quotes and dealing with customers is gone!!
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August 2023 by Kismut Khan
This is the best mechanic in the east bay. If you value prompt communication, transparency with repairs/fees and someone will advocate for you when dealing with insurance adjusters, T&L is the best choice you can make. Absolute pleasure working with Ivan, helped facilitate repairs on my stolen vehicle that my insurance did not want to cover. Got my vehicle back after 4 months of negotiating with insurance and absolutely appreciate the effort and patience T&L exhibited during this stressful negotiation.
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August 2023 by Jordan Fahrbach
My recent experience with T & L has been nothing short of a headache. Last year in April I brought my car to this dealership to fix a ‘misfire’ problem, I was charged $1000+ for coils and spark plug. So, when the exact same issue happened again this past week, I immediately brought it back to them. The front desk lady was odd and seemed to have no record of my visit to them last year, and no record of the repairs were done. She also continued to answer incoming calls the entire time she was helping me. She claimed they recently upgraded to a new system, which apparently wiped out all records of previous repairs done by them.After they performed a diagnostic (for $176) they determined the alternator needed replacement and acknowledged that the #2 coil and spark plug had been changed recently. (This was the service performed by them last year). They informed me they swapped #2 coil and spark plug with #3 cylinder, which they didn’t charge me extra for. I figured this was probably an acknowledgement of their previous work on my car. I also needed an oil change. The quote was $1295 for these services.When I was informed about the alternator/coil/spark plug issue and given the $1295 estimate, I decided to do my research and get a second and third opinion from other mechanics. To my dismay, I found that the quoted price for the alternator replacement and labor was outrageously inflated compared to the average market price, almost double! Perhaps they thought they could take advantage of me because I am a woman that came in alone…assuming I wouldn't understand the intricacies of car repairs.Either way…here I was, just a year later, facing the exact same issue I had already paid them over a thousand to fix and now they wanted $1295 more of my hard-earned dollars. It became evident that their so-called expertise amounted to nothing more than patch-up jobs to drain customers' wallets.I ended up paying them the diagnostic fee and removing my car and taking my business elsewhere.I urge all potential customers, especially fellow women, to steer clear of T&L. Save yourself the headache, potential financial strain, and waste of time I had to endure. Seek out dealerships who keep accurate records and value integrity.
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July 2023 by Robyn Porlaris
Amazing customer service from start to finish. Answered all my questions. Explained everything thoroughly & helped me to understand why I needed to get these services done. They were not aggressive or pushy at all like other previous mechanics & shops I've been to. It truly felt like they were there to help & service you & your car's needs. Many thanks!Services: General repairs & maintenance
