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December 2023 by Jasmine Edwards (JazzEm'Up)
Raya was amazing. She helped me last minute around 6:00 and was able to fix the screen on my phone. She had excellent customer service. She definitely deserves five stars
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November 2023 by Joseph Schreiber
Vince and the rest of the team are awesome! Their service at this phone repair shop was quick, and hassle free! They are all kind and friendly. They answered any questions I may have had about the repair or other devices!Would 10/10 recommend them for any phone or other tech issues especially since they're so close!
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November 2023 by Christina Cortese
Rhea was so helpful! She made it quick and easy to get my phone repaired. she was so very kind I will definitely be returning if I ever need anything further.
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November 2023 by Alex S
The replacement for the screen of Pixel 7 went smoothly! There was a bit of delay for verification and I had to ask to recalibrate fingerprints sensor, but everything works fine.Replaced the screen again and it was quick
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October 2023 by Miguel Flores Dominguez
Highly recommend. Had to get my phone screen fix and was able to help me the day of by Ms. Rhea, very friendly and professional. It was easy through the Samsung care plus. I received my phone back the same day with a new screen.
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September 2023 by Dewey M.
Vince - huge thank you for saving my iPhone ... Here's the issue: I got mud or something in my charger port. Well couldn't charge it .. took it to Asurion and Vince helped me in minutes - thank you my iPhone is alive and charging
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September 2023 by IMKOC
I would give this place 10 stars if I could. Not only were they super helpful and fast in giving me my options and getting my device fixed, but they went above and beyond to help another customer try to solve an issue. 1000% recommend!
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September 2023 by Fanuel Dawit
If you are trying to fix a phone, you should definitely come here. People are so nice and super helpful. They even waited after hours to fix our phone. ??
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September 2023 by Dnanyste Risibg
Rhea helped me finish my claim after 6months trying to file it. She was very patient and professional. They also did the repair wonderfully and now I have my laptop back. Thank you so much!
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August 2023 by Jenny L.
Do not go to this repair shop unless you want a headache. I took my I-pad to the store to repair the charging port since the tablet would charge. Basically, the store has a lack of communication and poor customer service. The motto is "it takes a week to fix the device or when the technician gets to it".
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August 2023 by Kate L.
I brought my laptop in for a repair estimate to replace the broken hard drive. The technician asked for my email and promised he would send me an estimate by end of day. Never got it. I called and emailed them several times the next couple of days and still no response. I went to the Fremont store and got the estimate right there and then. Couple years ago when it's still UbreakIFix, I brought my old Pixel XL for a battery replacement. When I went to pick it up the next day the phone wouldn't turn on at all. They said the main board was dead. My phone was working fine except for the battery. I suspected they broke it during battery replacement. They didn't offer any compensation. I would not go back to that store again no matter what name they changed to.
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August 2023 by Mc Huss
If you want to be told differently EVERYTIME you call to check on your repair then please come here, poor customer service and can’t give a solid day on when my system would be repaired. Waiting a week for a simply hdmi port fix. Will never give them the satisfaction of my business
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August 2023 by rohit vachher
Customer service: -5Meeting commitments: -10.All businesses can be backed up. I completely get that but that doesn't mean you keep the customer hanging for an answer or a date on when their device will be ready.I came in to get my laptop fixed and I was told it would be ready in 24 hours. 24 hours later I called and I was told we'll try to get to it this week or next week. Upon asking when will it be ready I was told sometime the following week. No date.The attitude - we'll get to it when we get to it - may not be the right one!This isn't the first time this has happened. My phone took an entire day to fix when I was told it'd be ready in an hour.
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August 2023 by Ash Santoscoy
Partner had to take his Google phone to asurion. They said it would be same day service, but we never received a call to pick up the phone. We called every day, one day multiple times throughout, but didn't get an answer. Then we were told by Google that the phone was irreparable and would need to be sent in by Asurion so that Google could send us a replacement. We just heard from Google that the phone had not been received and that we had to turn in the phone within five days or we would be responsible for the full cost of the replacement. The entire time (from the 15th of July to the 3rd of August) we never received a call from Asurion to pick up the phone.While in line to pick up the phone, multiple customers were being jerked around, told their parts were in when they weren't, etc.The staff are kind, but kindness doesn't make up for incompetence.If you need a job done well and within a reasonable amount of time, whether within warranty or not, avoid this place at all costs.
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August 2023 by Edward Quigley
Asurion Repair was fantastic. Raya & Vince were amazing. They diagnosed the problem and repaired my phone in under 2hrs. True professionals. You're in good hands at this repair shop.
