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April 2024 by Lewis M.
Great service and selection. They Ordered what was out of stock and it arrived promptly
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February 2024 by Juvin F.
This has honestly been my favorite pet store in union city, Fremont and Hayward area. The customer service is beyond amazing. They didn't get my dogs food delivered yet and they gave me little baggies of food samples. No other pet store has done this, all the other ones Ive been to just say sorry we are out but they sweet lady working made the effort to make up for not having the food I needed. Highly recommend this place.
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January 2024 by Rishu S.
Our favorite pet supply store!! We love to support local businesses because it always feels like home :) they have a great shower station for your pet, although it can only take 1 pet at a time they are very flexible with timings. They have a great selection of toys, treats and supplies! Love our local waggin tails store!!
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December 2023 by Tanusree M.
Wonderful little shop with such nice owners. I had been looking everywhere for a birthday cake for my dog and finally came across this store. The cakes are reasonably priced, and you get a lot of options when it comes to flavors, so you can choose what your dog would like the most! I believe we got lamb with peanut butter frosting. I believe I ordered a week in advance, and you have to set up the pickup time. They are fairly flexible. When we went to pick up the cake, we browsed the store as well. Lots of snacks, food, and toy options for your pet's needs. We ended up buying some additional snacks, and the owners gave us little goodie bags for our pup's birthday. We thought that was so nice. I highly recommend checking this place out and supporting their business rather than going to the big brand retailers. Oh, and my dog LOVED the cake. I will definitely be stopping by here again when we need another!
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July 2023 by amrita rathore
Horrible. Ridiculous price. Small greenie cost max $18, they are charging $22. Just beware while picking anything where there is no price tag. Warning: lots of things don't have a price tag.
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July 2023 by Matthew L.
Local pet shop and a good selection of treats I have not seen at the larger pet shops like petco or petsmart. My wife and I come here once a every few months with our Italian greyhound for treats and we enjoy it. It's a local place and we like support them as much as we can. The prices seem reasonable and the staff is friendly.If you want to get clean, simple ingredients treats for your dog or cat come here... but don't take all the chicken jerky or the duck foot ones.. our dog will get sad, those are her favorites haha
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June 2023 by Agustin Michel-Valadez
Family friendly and amazing service. Helped with everything I needed and then some to make my dogs birthday as special as can be.
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June 2023 by Maya S.
I highly recommend this pet store! The ladies who work their have been so helpful and provide great customer service.I order a special raw food brand from them , and they get the shipment pretty fast! They have cute pet clothes and accessories too!
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June 2023 by Athena D.
I love this small business! They aren't my closest pet store but when I'm in the area I have to stop by. I feel like they have such unique things for your pets. I personally come for my dog but they have a wide selection of stuff for cats as well. We recently used the self service wash. They have one bath in the back of the store. It costed $20 which is a little more then my local self wash but they provide everything! Towels, shampoo, conditioner, brush for the bath, brush for after the bath, ear cleaner, and deodorizing spray. I have a Great Dane and he fit in the bath tub with enough room to turn. They even have a little ramp to get in. If you have a phone number with them, they text you with coupons and when they are having sales. I went to their birthday sale and purchased an item to receive a free goodie bag and left with bags of free treats, food and a bunch of trials for other things. Not only are they a great pet store, but they also work with a local rescue and have kitties inside the store that you can adopt. Honestly how can you get a more perfect pet store? Even the staff is very friendly and helpful. Lastly, I come every year on my dogs birthday to purchase a fresh birthday cake! It is the cutest thing. I've added pictures of my dogs birthday from the past two years. This is the only pet store I know that has something like this.
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June 2023 by Debasmita R.
Ordered a custom cake for my dog's birthday and it was a HIT! My dog and his friends devoured the cake up and licked up all the frosting. I came in a few days earlier to fill out the form for the custom cake, I went with the 4 inch cake with custom design, which came out to $30. You can pick the cake flavors, colors, and the frosting flavor. I went with chicken, coconut, peanut butter, and vanilla for the base cake and peanut butter frosting. I asked for light blue and yellow frosting with black paw prints all around and they did a really good job with it!
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June 2023 by Manesha
Support small business!! Every time I come here, the employees and the owner are so knowledgeable, welcoming, friendly, and helpful. Many of the products are a little on the pricey side, but I feel like that's not unusual smaller businesses. They do have a buy 3 get 1 free promo for anything in the store, and other sales throughout on other items.
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May 2023 by Theresa N.
Small but mighty neighborhood pet store! Great selection of the more "premium" dog brands for food, supplies, and toys. I've been here a few times to buy some freeze-dried raw foods and frozen yogurt+goat milk.They also have one self-pet wash station in the back corner which I used for the first time today. Usually I take mine to the more popular pet store in Fremont for baths, but decided to give this one a try today. I'm so glad I did. I believe you can just walk in, but preferably better to call ahead and reserve a time slot. They use a stainless steel tub that's lined at the bottom so that your dog doesn't slip around. The water temperature, spray nozzle, and water pressure are all easily adjustable.There's an adjacent grooming table you can put your small/medium dogs on for drying. The blow dryer is also strong + has a heat setting, so it cut my usual drying time down tremendously. I always have a problem with other place's dryers not being strong enough.They provide towels, aprons, tons of shampoo+conditioner selections, and other grooming accessories. It's currently $22 per wash (about 25-30 minutes), and I let them know I would probably need extra drying time. They were totally understanding about it and told me not to worry.I appreciate it a lot. Absolutely worth it cause I end up having to pay almost double the price for other self wash even if I only need an extra 5-10 minutes. Double coated dog problems, you know?Long story short, everything they provide here made bathing so efficient that I only spent about 30 minutes total for my 25 lb medium-sized, double coated dog. Other places have me spending 45 minutes to 1 hour, because of things like weak water pressure and weak/cold air dryers. Thank you Otis and friends. We'll definitely be around more for our baby's needs.
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March 2023 by LaTisha S.
I've been going to Waggin Tails for about 2 years, after my mom told me this is one of her favorite pet stores. They have a very eclectic array of food. All of it is premium good quality foods. They have cat food, dog food, rabbit food, to name a few. They even have clothes (which I got my cat a Superman shirt). The employees are always super sweet and helpful. Waggin Tails has a shot clinic for dogs and cats on certain days (check their website), and they donate to animal shelters, or you can buy food in their store for them to give to the shelter. Which is awesome, so when they're doing that I make sure to buy something for a donation. And....!!!! Best of all, they have a shop cat named Otis. He is the stores mascot. He's sweet and friendly, and lets the employees dress him up in clothes. I got to pet him and hang with him last Saturday. I was filled with such happiness! Anyway, I hope you consider making this your new pet store. I love the things they do for our community.
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February 2023 by Thomas C.
One word to describe this place and the customer service at Waggin, AMAZING. I live in the south bay and work about 20mins from Waggin and let me tell you, it is worth the drive. I have purchased from them many years ago and just remembered this place today to pick up a doggie cake for my young at heart 14yr Husky. This is the only place I can find that sells doggie cakes in the area and now they carry doggie cup cakes. I would suggest calling ahead to ask for availability. I had the pleasure of speaking with a very warm-hearted and friendly worker/cashier which I forgot to ask for her name (02/22/23). She had the cake ready at the counter when I arrived and asked who it was for. It's nice when a customers feel welcome and genuine connection. Thank you for the amazing service!
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January 2023 by Timothy Riener
Fairly utilitarian looking pet supply store. Not one of those big open stores like PetSmart or Petco. But this location has the essentials of what you need and the pricing seems reasonable. My only criticism would be the support. I was having trouble finding something and had to ask a couple times but none of the three employees would step out from behind the counter (where they were having a nice chat amongst) to come help me. I'll revise the review and my rating if I ever get back there again and find it to be better.
