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March 2024 by Keith P.
I recently received my new LG washer and dryer, and I was thoroughly impressed with the delivery service. The delivery team was exceptionally professional and punctual and handled the appliances with great care. They took the time to ensure everything was properly installed and even ran a quick check to ensure everything was working perfectly before they left. Their attention to detail and customer service went above and beyond. I highly recommend their service to anyone looking for a hassle-free appliance delivery experience.
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March 2024 by Matt B.
Use another provider. Delivery was over 1 week late - beyond the 3 week date I was originally given. The tracking details site did not accurately reflect the shipment status and is virtually useless. The promised text/email notifications for originally scheduled delivery all arrived late or not at all. The three phone customer service reps did not listen to what was asked or said but only repeated script. The cost of this poor snail service is ridiculous compared to other options.
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March 2024 by S R.
One of them took a literal shit in my bathroom during the delivery. That was crazy. A long shit. With one flush. No fan on. There was barely any toilet paper to begin with.
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March 2024 by Ellen Z.
This is the second time we've had a delivery from RXO and both times the service has been excellent. They called when they said they would, they showed up on time, and they were very careful with large pieces of furniture and with our home. Many thanks for the excellent service!
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March 2024 by Leila B.
Please be advised that Jesus and the other delivery man were on time and delivered my bike with no issues. Both were really kind and respectful and helpful to any questions we had. I appreciate it. Thank you for the great customer service!
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March 2024 by Brazilla L.
Delivery was scheduled well in advance. They did not show up or contact us regarding any delay. Finally got a text and email at 8:30 P.M. to say they would be there at 9:00 P.M.!!! Got a text and email at 9:00 p.m. saying it was delivered - what??!! There was no delivery - that was a total lie! We searched everywhere for our item and even went next door to the neighbors' home. This resulted in several calls to the "technician" in India who insisted it was delivered. Called again the next day to find out there was "traffic" and they couldn't make it. If so, they could have easily called to explain and reschedule instead of lying and causing such distress. We were considering filing a police report for stolen property before they admitted it was a lie. DO NOT USE THIS COMPANY IF YOU VALUE HONESTY!
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March 2024 by Deana Hammond
Fantastic experience. Friendly and efficient
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March 2024 by Hilary Brady
Special thanks to Thomas, who went out of his way, contacting me multiple times late at night and on the weekend to figure out what happened with my original delivery and finding my fridge. My correct fridge and additional items were delivered earlier than expected, and installed professionally, they even put on the colored panels I had ordered, which the first delivery guys refused to do, and made sure the fridge was even and didn't wobble. They tested the water dispensers and made sure everything worked before leaving. It was a positive experience and changed my opinion of RXO, its just unfortunate someone higher like Thomas (Senior Specialist, Customer Accounts) had to get involved and it couldn't be solved earlier with better communication.
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March 2024 by Hilary B.
Special thanks to Thomas, who went out of his way, contacting me multiple times late at night and on the weekend to figure out what happened with my original delivery and finding my fridge. My correct fridge and additional items were delivered earlier than expected, and installed professionally, they even put on the colored panels I had ordered, which the first delivery guys refused to do, and made sure the fridge was even and didn't wobble. They tested the water dispensers and made sure everything worked before leaving. It was a positive experience and changed my opinion of RXO, its just unfortunate someone higher like Thomas (Senior Specialist, Customer Accounts) had to get involved and it couldn't be solved earlier with better communication.
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March 2024 by Colin Earl
These guys did a flawless install of our new washing machine, tested everything and made sure that the dryer was correctly positioned back on top.
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March 2024 by William Diggins
Awesome delivery guys, very fast and helpful. On time too!
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March 2024 by Julz Ag
After hiccup with the schedule, was very happy with delivery and set up. Jordan and company were very helpful and professional.Thank you!!
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March 2024 by Ron Olson
Solid, no problems delivery and installation.The guys showed up on time (with a 30 min. notice). They carefully removed the old washer and dryer, then installed the new machines into our tight laundry closet, and hauled away the old machines.The guys were clean, polite, friendly, and professional. The installation was thorough. The entire operation took less than 1 hour.Five stars, highly recommended.
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March 2024 by Ron O.
Excellent service - the guys were careful, professional, and friendly. They carefully removed the old washer & dryer, then did a very thorough installation of the new machines. Solid 5 stars.
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March 2024 by Kristin M.
They changed the delivery date on me twice without speaking with me! I never once asked for my date to be changed. I took off from work to try and be here for them and they f me over like this!
