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January 2024 by Forrest Sauer
Amazing service from Angel. He did a great job finding sizes and suggesting styles to go with my clothes and siblings clothes. Would recommend talking to him if you need help with anything.
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December 2023 by Curtis Boucher
This is a cool shoe store shoping in heading out of Universal studios. I loved most of the shoes the shoes prices worth bad and i loved the store all in all I recommend going to this shop
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October 2023 by Caro Lina
I went yesterday to exchange a sweater , I got the same sweater but just the size wasn’t the right one , Tiffany gave us a return recipe, why would I have to give my name and phone number when I only want to exchange my item for a different size ? If they are going to interview me like that next time I’ll ask for my money back and got to another store .
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September 2023 by Salvador Moreno
My family and I had a great experience shopping here ? ?! Huge thanks to Jackie or Jacqueline. Whatever your name was ? She was very patient, respectful, and dedicated on helping us find our sizes of shoes. She deserves a raise ?? for her excellent work ?! I wished I was able to give 6 stars ? ?
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August 2023 by Carl A.
Angel is the best! Very friendly and patient. Definitely made the experience 10 times better!
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July 2023 by Brandon M.
Me and a friend came in to shoe palace on city walk for some shoes and one of the sales reps help us out her name is Carol her customer service was of the chain he got me to buy things that I normally don't get she was awesome and made my day I definitely recommend this shoe palace and Carol's she was the best
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June 2023 by Francheska Pascual
Workers are very helpful and approachable! Angel was very kind and super accommodating, he made my shopping experience memorable here in LA. Thank you!
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April 2023 by Gabby M.
kassandra, so helpful & prompt. store clean and organized. friendly and welcoming. thank you!!! Rebekah loves the backpacks!
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April 2023 by Tony K.
OMG Joseph the sales rep is one of the best helper that i have meet at all stores i went to He is very nice with great smile Recommend to ask for him
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January 2023 by Shun Domingo
I would like to say management needs to be changed employees as well terrible customer service ,human resources should be visiting soon tell then we will get a better experience when we as the people go so shopping...............
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December 2022 by Marissa Z.
Best purchase I've made this whole Christmas Shopping week! The customer service was amazing. Kathy was so patient and kind grabbing any sizes we needed. Store was very clean and organized even though it's small.
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November 2022 by rachad mouhidine
i had a great experience with Kassandra and Koko and i appreciate their patience with me during a drastic time of raffles. I will be spending my money at their location again! love the energy they bring to us customers!
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November 2022 by Johanna T.
I went to citywalk to have lunch with my son turned out after lunch we end up going to look at some shoes fell in love with some air Jordan's had asked one of the girls to help me out with Afterpay she didn't know so she went out and asked another employee I really hope I'm getting her name right , her name was Cassandra she was so patient with me didn't give up and she just kept trying to help me. Not only did she kept helping me but she was helping others. She was outstanding ! Please give this women a raise !!!! She deserves it ! & if I have her name wrong she knows who I'm talking about she was the only one who helped me. Thank you !
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November 2022 by Sid W.
Corporate please contact me asap. My girlfriend just won the raffle for Chicago 1s in my size they call and confirm. Then the guy calls back 10mins later saying they only had one pair of Sz 12 . That's something you would know before calling. I did the raffle fair and square. We support your store. Why does an employee get to do whatever they want with my pair. Then tell me to take another size and go trade mine for my size . That's not ok and I won't tolerate the backdooring of sneakers by employees. I thought this was a fair and respected raffle. Please fix this.
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June 2022 by Ira Hz
Dope quality shirts! Stopped there after Universal Studio's and unloaded.
